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48 Reviews of Rowe Westbrook - Service Center
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September 23, 2021
I just tried to call Rowe Ford about my bill from a spark plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying f plug, The Works Oil change and new lug nuts on Tuesday of this week. I was charged for SHOP SUPPLIES ($47.97) and OTHER PARTS ($24.00). Am I paying for the paper towel in the shop? I have been coming to Rowe Ford - The Quick Lane - for five years, but after this trip where I was quoted at around $400 and paid $668.24 and waited three and a half hours - I will not be back. I feel ripped off. More
by Hazel3488
Employees Worked With
September 18, 2021
I reached out to Mark, as I was dissatisfied with the service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at un service department’s assessment of my situation/disabled vehicle (Wed 7/21 11a, “it’s in dispatch for this week but most likely won’t be looked at until next week.” Not acceptable!). Long story short, Mark Camp replied to me in a timely fashion along with the service manager Chris to get my issue elevated and I could not be more pleased with the outcome! They set me up with a rental in no time and I now have my vehicle back!!! More
by Nicknappi123
July 20, 2021
Yes I don’t know how you guys do business over there and roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a roll Ford but I brought my car in and worked all it had was some engine lights wrong with it brought my car in to get serviced by you guys which is a Ford dealership I brought it there cause I wanted my car fixed right and done right upon inspection I was told that I had mice damage to my wipers I said OK go through the car and figure out what’s wrong with it tell me how much it is to fix it affects I’ll pay for it so I picked up my car after everything was fixed the lights Ron inspection sticker was put on so the next day scheduled for a little bit and it was fine The following day it did not wanna start it did not wanna do anything woke up to go to work in the morning the car did not start so upon inspection I figured all I had a problem I had multiple tow truck companies come over with my roadside assistance to try to help me with the problem they cannot figure it out so I called the customer service manager back of roll forward he came and picked it up by tow truck on it that there all another day he explained to me in a voicemail that there’s all kinds of issues he’s not sure what is wrong but it might be mice problem to get so OK I called him back we talked on the phone I was that accused of lying this is very horrible customer service the customer service manager told me that he seen me on Sunday morning at Hannaford in West work with my car my car was broke down all day Sunday I never drove anywhere to be accused of lying it’s horrible this is the most horrible experience I’ve ever had in a business where I was accused of lying with a customer service manager said“ I seeing you get out of your car at a Hannaford westbrook Maine I have proof that my car did not leave my residence at all on that day in question so this has put a very badTaste in my mouth I don’t know if this is what role for duster their customers and accuses them of lying this is very bad I never had an experience like this in my life where I was accused of lying about my car and making up a story about what is wrong with my car so I don’t know how wolf or does business like this especiallyManager himself More
by Selenasdad61808
Employees Worked With
Jerel Behrens
June 11, 2021
Rich has always gone above and beyond to help with all services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have t services for both vehicles I purchased through Rowe. The service team at Rowe Westbrook is excellent. I can't work on my vehicles anymore so I have to take them to get repairs if needed. I've always dreaded having to go to a dealership for service. But not at this location and with this team. I trust these guys and they do a great job. More
by megagixer
November 04, 2020
Matt is always helpful and gets things done! He's the only one that I deal with when I go there. Thanks Matt for always being so helpful!!! only one that I deal with when I go there. Thanks Matt for always being so helpful!!! More
by jd
Employees Worked With
August 15, 2020
Simply awful Daughter came in for oil change and they found several things wrong would not help with anything Put her back on road in an unsafe car found several things wrong would not help with anything Put her back on road in an unsafe car More
by Bigfrey
Employees Worked With
May 10, 2019
Upset about not able to use the coupon for oil change It was my first time going for service. I received a coupon from you for a $17.95 oil change. I showed it to the service adv. He said something about It was my first time going for service. I received a coupon from you for a $17.95 oil change. I showed it to the service adv. He said something about giving me a $15 discount. Oil change & tire rotation cost me $52.56. Did I get the discount? Thank you Lorraine Soucy More
by Service
Employees Worked With
Phillip Chouinard
April 29, 2019
unfortunate car mishap turns positive What I thought was going to be a routine scheduled car repair ended up being a total brake failure and a car not worth keeping. The dealership as a What I thought was going to be a routine scheduled car repair ended up being a total brake failure and a car not worth keeping. The dealership as a whole were very caring and supportive. The salesman, Ed was personable, knowledgeable and never pushy. He made what is typically a long arduous process very easy. I ended up leading a Ford Ranger! More
by Ranger
Employees Worked With
The woman who worked the service desk at Hyundai. So very kind and helpful , Ed Giroux
April 17, 2019
Amazing service Nothing beats the service at Rowe Ford! My daughter and I came in for my appointment and was promtly greeted but friendly happy faces. My writer Brand Nothing beats the service at Rowe Ford! My daughter and I came in for my appointment and was promtly greeted but friendly happy faces. My writer Brandon was very efficient and courteous. My tech Jim was fast and efficient and had me out quicker than expected! The shuttle driver made sure we knew there were snacks and beverages for us while we waited. Great group of people and they have the best prices around. I wouldn't go anywhere else! More
by Jess7294
Employees Worked With
Brandon Andrews
