Rowe Westbrook - Service Center

My husband and I each have Fords as well as my son. We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, re We all purchased our vehicles from Rowe Ford. Westbrook. we service our cars at the purchase location and feel we feel that our vehicles are safe, reliable and comfortable. The sales department has been excellent. We’ve had service issues in the past, but they’ Half promptly been taken care of by the excellent management team we would like to mention Deb Goodine for going above and beyond to make sure our needs were met we will continue to be loyal customers and refer people your way thank you Susan and Glen Michaud More

We purchased a brand new Hyundai from this dealership. The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying The salesman was great. When it came time for our first service we started having concerns. Trying to schedule was difficult. The person kept saying my mileage was not enough even though we had purchased an extended warranty that clearly stated it was. We has also received an email that there may be a problem with our engine control system and should have our car checked at our earliest convenience. The person scheduling my appointment told me to disregard that email and continually spoke to me in a condescending tone. We went to our service appointment and by now we had a check engine light on. Unfortunately, because the person scheduling my appointment refused to acknowledge my request to follow up on the email I received they were unable to check my car out that day. So now we had to make another appointment. We did and brought the car back 2 weeks later. When checking in and not before we were told we had to leave the car all day or reschedule again. Luckily we have a relative near this dealership that bailed us out. When I shared my feelings of this being the worst service experience for a brand new car I was told by the woman at the desk that I “ was being quite harsh”. I don’t think so!! In the end there was a problem with the emissions and the part is back ordered which means another service appointment. We can only hope their customer service has improved by then More

had my truck serviced twice for the same issue,, now it's in again ,, ill b looking for another service station in again ,, ill b looking for another service station More

I dropped my car off for an extended repair. I received excellent service from Aria Kneeland for the repair, but my car was returned to me with a scratch in the paint that was not present when I received excellent service from Aria Kneeland for the repair, but my car was returned to me with a scratch in the paint that was not present when I left it with Rowe. I emailed the service department regarding my concern but still have not heard from anyone three days later. I expected Rowe to respond and address this, not to be ignored. More

1 star for SERVICE at Rowe Ford/QuickLane. The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you pa The Service Manager doesnt respond to your, THE PAYING CUSTOMER'S, complaint! Then management tells you theyll send you a refund of what you paid for supposed"service"......Its over a month now and I'm still waiting for my refund..... DO NOT USE ROWE WESTBROOK/QUICKLANE I'm going to start with the fact that I love my car more than life itself. Therefore, I do not tolerate any incompetent work performed on my car, and which is why I am very selective about which Ford dealer I choose for service. After being burned once by Rowe, I should've learned my lesson. But I decided to give them another chance. Well, I will NEVER use Rowe Ford Westbrook again! And considering that my family has two Ford's, of which I am anal about maintaining, they will lose a customer and $. I had taken my car in for an oil change and engine and cabin air filter changes. First, the fact how an oil change, 3 filter changes, tire rotation & a multi point "inspection" took 20 minutes, I'm skeptical that I actually got the $230+ service that I paid for. I have been taking cars to different Ford's for over fifteen years. I have NEVER, EVER been out that fast for that type of work to be done. I always mark the filters with a marker to see if they were changed, I havent checked yet, but I will. When I did get my car back, DAMAGE was done to the front and left side; #1: my front license plate was bent, and my plate frame was snapped/broken off....they didn't even bother to do an inspection before returning the car to me....I guess the tech was too busy, as I witnessed him (#2 issue) speeding around the lot in MY car. #3: one of my console compartments was opened, of which I never leave opened--why was a tech opening my center compartments?: #4: the A/C was left on full blast with the engine shut off. I never do that and did NOT have the A/C on when I left gave the car for service. There was no reason to have my A/C on full blast for the tech to pull in/out of service bay. #5, I found two NOTICABLE scratches on my car. I know my car, and am 90% sure those scratches were NOT on my car prior to service at Rowe today--as I would've noticed and remembered them since they are relatively long scratches However, I am 150% certain my front plate was bent to xxxx, front plate frame snapped and broken, A/C left on full blast with engine shut off, and my compartments opened and snooped in today at Rowe Ford.....may not seem significant to you. Bit it's significant to ME. It's MY vehicle and IM the PAYING CUSTOMER! Further, my vehicle has been in 5 different Ford dealers over 2.5 years....my license plate and plate frame were fine in that time until Rowe! This was after the first time I had taken my fiance's car in for service and had the coolant flushed. I picked up my car and drove it home, on Turnpike speeds (70mph). Fortunately, I am anal about checking fluids, as the next time I checked before driving, I saw there was barely any coolant in the reservoir---certainly well BELOW the MIN line....Rowe tech didnt put any/enough coolant in after flush. Rowe is lucky I didn't blow my engine! That was the first time. The above issues/damage was the second time that Rowe annoyed me. Again: Rowe did NOT replace enough coolant ! Rowe Ford/Quicklane Westbrook will NEVER get my business again. Why did I not go in and complain when I received my car back damaged?...because what was the point? I would've gotten an insincere apology, denial of any wrongdoing damage/snooping by tech & NO accountability for the tech who had my car. My fiance has been in the auto business for 15 years, and is exec management...she said the best thing for customers to do with complaints is leave comments; it lowers the dealer CSI and if there are many, the manufacturer takes $ away. I hope this happens to Rowe as the fact how saying that I'm LIVID over the service of my vehicle is an understatement! Take your car elsewhere More

Connie and her team, in the collision department, are terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the terrible people to work with and should be removed from their positions immediately so that nobody else has to suffer personal property damage at the hands of Row Ford Collision. I had some dents and scratches to be repaired on my 1997 BMW M3. These were small damages caused by rocks being thrown from a lawnmower, not very serious repairs at all. This car was in amazing condition when I brought it in for repairs (aside from the dents and scratches to be fixed). They had my car for almost 2 months, leaving me without a vehicle to drive... They never reached out to me about delays or anything, I had to basically harass them for any updates at all after being ghosted for weeks at a time. They incorrectly assessed the damage when I dropped it off, even though they took pictures and looked over the car with me. They failed to repair one full side of the vehicle, the side that they did "repair" was covered in new scratches, dents, and wavy panels. There was damage to my wheel caps, interior door panels, wiring harnesses, and more. The only thing that they did right was paint color matching. After telling my insurance company about this, they scheduled me for a 2nd repair to fix their mistakes and to actually fix the side that they neglected to touch. I dropped my car off and waited 2 weeks, then I was told that they could not fit me in the schedule and I should pick my car up... 3 months later I finally got an appointment. I was assured several times that my car would be finished before any salt would be on the roads (this is a summer only car that has never seen salt in its life). Not only did they not repair it in time (took them almost 3 weeks), they drove it around their parking lot in the salt and made me pick my car up and drive it home through salt in below freezing weather so that I cannot even wash it off. Now my car will sit covered in salt all winter and rust. They failed, again, to repair anything to an acceptable standard. Each side of my car is covered in swirl scratches, every single panel on the car has new scratches, my windshield has a HUGE gash across the drivers field of vision. Obviously there is no shop foreman that looks at the vehicles to approve that the work has been completed properly, or they are so bad at their job that they don't even care... To top it all off, they took my car for a LONG joy ride (I set my trip to 0 when I bring my car in for service, it was at 800 when I picked it up) and my Check Engine Light is now on. This place basically took my 9/10 condition collectors car and ruined it twice. They don't even have the guts to apologize or act like decent people when they basically ruined my car. Every single person on this team should be fired and replaced with people with actual work ethics and skills to do their jobs. More

I was quite unhappy and upset with Rowe Ford last winter and very ready to take my business elsewhere. But Heidi Gavigan in the Service Department went out of her way to convince me to give Rowe Ford anoth and very ready to take my business elsewhere. But Heidi Gavigan in the Service Department went out of her way to convince me to give Rowe Ford another chance and made very sure that I was delivered excellent service. That last visit earned an A+, 5 Star review. Thank you, Heidi. More