Rowe Westbrook

I scheduled repairs in the body shop based on the availability of a loaner on that date, for which I waited a month. I had to prepay for all the parts before scheduling the date as well. The day befo availability of a loaner on that date, for which I waited a month. I had to prepay for all the parts before scheduling the date as well. The day before I was supposed to have the work done I was told they can’t guarantee loaners and would call when they might get one. I bought my Mach E there and would not go there again. More

Matt was/ is a pleasure to work with along with Danielle, the sales manager at Rowe Ford Westbrook! They went the extra mile to sweeten our deal!!! the sales manager at Rowe Ford Westbrook! They went the extra mile to sweeten our deal!!! More

Originally was trying to be positive with my review and wanted to give them the benefit of the doubt. Friday Night I was all ready to come put a downpayment on the my vehicle in order to secure and purc wanted to give them the benefit of the doubt. Friday Night I was all ready to come put a downpayment on the my vehicle in order to secure and purchase the vehicle when it was ready. I had to pick up my child from care and was promised to receive a phone call from the finance manager 3 times Friday evening and was delaying the pickup of my child and trying to plan it out so that I wasn't driving when the call came in and could talk numbers. But after 3 follow ups and being told I would get a call in a certain amount of time no one called me that night. Saturday morning I finally got a call, but was not pleased with how Friday night was handled with zero communication that the call wasn't coming and decided after hearing the warranty number and the prior lack of communication I was no longer interested. Then Monday came along and I had a deal in place for another vehicle but passed on that since Rowe gave me a call with a great offer and I was ready to take that deal. Then Friday happened all over again, my sales rep said i would receive a call shortly and didn't hear so I followed up and he said within the hour. Then the hour passed and it was 4:30 and I sent an email to see if I should swing by after work (no response). So I stopped by and was informed to expect a call in the morning because they were too busy. So It's now noon on a Tuesday, and still no phone call yet to explain anything. At this point I was ready to walk away when they could have had the easiest sale. They dragged their feet with absolutely abysmal communication and gave the sense they don’t care about customers. I ended up purchasing the vehicle solely because of how much I liked the vehicle and now wish I hadn’t. It’s now passed the 14 days of the return window ( seems 100% intentional on their end). I have reached out 3 times about an issue with grinding and a leaking moon roof. And to no surprise zero communication from them. Was told I’d hear back twice and haven’t heard back. I Have sent a follow up email. Even called and the managers voicemail was full so you can’t leave a message. Will never purchase a vehicle here again and hope people read this for fair warning More

Rowe Ford Westbrook intentionally damaged my transmission between Oct 9th and Oct 30th, 2024. They did so to prevent me from exercising my warranty rights under the State of Maine consumer protection law. between Oct 9th and Oct 30th, 2024. They did so to prevent me from exercising my warranty rights under the State of Maine consumer protection law. They have failed to offer any truthful rebuttal of the facts of the case and have refused to have any meaningful discussion or effort to resolve the case. In my opinion this occurred because of a toxic environment created by the management and ownership of Rowe Ford. More

Matt was a pleasure to work with and found me a nice replacement for my truck replacement for my truck More

Shout out to the unsung heroes in the Parts Department & Collision Center! They overdelivered by helping me out after a chunk of my car exterior flew off (I believe in a car wash) during a 600 mile round tr Collision Center! They overdelivered by helping me out after a chunk of my car exterior flew off (I believe in a car wash) during a 600 mile round trip journey out-of-state. Did not sell me on anything I didn’t need. Quick turnaround time and good communication. This is the second Ford vehicle I’ve either bought at Rowe or had serviced, and I would continue to recommend them! More

Man, Rowe ford in Westbrook… you have kindness, compassion, ethic, you all work hard, you treat people like family from the second people walk in. I saw this for myself with other customers- and, w compassion, ethic, you all work hard, you treat people like family from the second people walk in. I saw this for myself with other customers- and, with myself. John Bombach, Liz, you both worked so hard for me. I’m a recovering addict, I have recreated my life beside God, and a single full time father. YOU made it possible to make a HUGE upgrade in to a safe vehicle for my 7 year old son Noah. YOU made sure I was treated with respect, integrity, honesty. Thank you so much. For helping me and my boy. Y’all deserve an award 🙏🙏 One love. ❤️ -Berlynn Henderson More

I was not impressed the way they treated me as a client they didn't garentee my service the deal I was granted was thrown away when I got there they knew very well that I couldn't get qualified for there c they didn't garentee my service the deal I was granted was thrown away when I got there they knew very well that I couldn't get qualified for there car they offered and I was already pre-qualified through Westlake financial and had set up a car and they should've granted me a deal like the one I was More

Very helpful finding the right car for me and being very communicative throughout the process communicative throughout the process More

I have had my 2015 Ford Edge serviced at Darlings, Casco Bay and now Rowe. Hands down, Rowe has provided the best service! Adrianne Mcallister, my service advisor, "is nothing less than extraordinary" I'm f Bay and now Rowe. Hands down, Rowe has provided the best service! Adrianne Mcallister, my service advisor, "is nothing less than extraordinary" I'm feeling very fortunate to live in Westbrook and will be taking my Ford Edge to Rowe anytime it needs service. Thank you Adrianne and Rowe Ford! More