Rowe Auburn

Very friendly and fast service. Jamie Reynolds was an excellent source of information about the car and has a great personality. He is professional and acts very experienced in this field of work. I woul excellent source of information about the car and has a great personality. He is professional and acts very experienced in this field of work. I would definetly recommend him to my family and friends to buy a car from. More

We feel we got the best car at the best price with great customer service.We shopped around several dealerships in our area and although this one was further away it was worth it.It was also the first Ford customer service.We shopped around several dealerships in our area and although this one was further away it was worth it.It was also the first Ford car we have purchased and the sales person was well informed and able to answer all of our questions.The paper-work was done and handled quickly and efficiently. More

I took my 2001 Hyundai Elantra gls here for a recall repair and was not informed that i needed to have full coverage insurance to get a loaner car until after my car was checked in. I ended up paying $7 repair and was not informed that i needed to have full coverage insurance to get a loaner car until after my car was checked in. I ended up paying $70.00 for a rental car from Enterprise. I was told that my repairs would be done in 2 days and did not get my car back until the 5th day. When I got my car back i noticed that there was damage on the passenger side of my car. The front bumper had a crease, my passenger side rear view mirror had been moved and I had to readjust it. When I looked at it further I noticed that the paint had been scraped off and that touch up paint had been smeared on the rear view mirror. I also noticed that the door below the mirror was all scraped up and the passenger side rear door was all rippled with more touch up paint smeared on. Above the rear wheel well is still caved in and touch up paint smeared on it. When I mentioned my findings to one of the supervisors in the service department he denied anything happening to my car. I am now dealing with Rowes insurance company and have been for the last month. This is the worst experience that I have ever had dealing with a car dealership and would highly NOT recommend Rowe Ford (Auburn motor sales) to anyone unless you plan on dealing with more headache that its worth. More

We had a wonderful experience, everyone was so nice and helpful. We had shopped around and visited other dealerships, and none gave us the feeling of being among friends like Rowe did. We will certainly b helpful. We had shopped around and visited other dealerships, and none gave us the feeling of being among friends like Rowe did. We will certainly be buying our next car there. There was no pressure, and they really took the time to listen to us, and help us find exactly what we were looking for. We did shop around, and always ended up back at Rowe, because we knew they were not only giving us the best price, but that we were going to be taken care of in the future. We can't say that about any of the other dealerships we visited. If you are reading this, thanks guys! More

Gary was reccomended by a family member who had worked with him in the past. My wife and I went in looking for a very specific vehicle and Gary came through. He was not your typical "sales" person; he w with him in the past. My wife and I went in looking for a very specific vehicle and Gary came through. He was not your typical "sales" person; he was very professional. He located the vehicle we wanted very quickly and we were easily able to negotiate a price we could afford. Once that part was over, Charlie worked hard and very quickly to find us the financing we needed at a payment we were comfortable with. Thank you to both of them; we would definately reccomend them to anyone looking to purchase a new or used vehicle. More

I initially drove in to Rowe Auburn, to look at a replacement vehicle for my current van. Maybe something more stylish and smaller then the 7 passager van that I currently owned. From Paul's first ap replacement vehicle for my current van. Maybe something more stylish and smaller then the 7 passager van that I currently owned. From Paul's first approach, to last signature on my papers, it was the best experience I could have imagined. I ended up buying a 2011 Kia Optima and absolutely love it! Paul really took the time to get a feel and understanding of what I was truly looking for. He guided me through the whole process; along with Chenoa my financial advisor with the paper work. It could have been very nerve racking to find that right fit for my family, however it wasn't with this dealership or with my sales person. I would highly recommend Rowe Auburn to anyone for vehicle decisions in the future. More

Once we decided on a 2011 Optima, we contacted the dealership in our city but quickly became convinced they weren't that into selling cars. Rowe Kia of Auburn, on the other hand, won us over. They d dealership in our city but quickly became convinced they weren't that into selling cars. Rowe Kia of Auburn, on the other hand, won us over. They didn't pressure us; they drew us in with a great deal. Then, they followed up on that with outstanding customer service. They were not high pressure, pushy, or rude, but they were compelling (in a good way) and wanted our business. I felt they were honesty, polite, and clear communicators. It was definitely worth driving an hour and half from home to buy this car, and I will not hesitate to recommend this dealership to family and friends. Thanks, guys! More

I had a great exspearance at the this dealer. Jamie was so helpful in finding my car. He knew my price range and what i was looking for and lead me in the right direction. I love my new car. Charlie was ve so helpful in finding my car. He knew my price range and what i was looking for and lead me in the right direction. I love my new car. Charlie was very helpful in working with my price and making my payment affordable for me. He was such a great help and they were both very nice. I would recommend this dealer to anyone. My mother and Aunt have always gotten their cars there. They are a great dealer. I rated them the best because i believe they are the best. Ive had so many friends that have gotten screwed from dealers. These men are very honest and great to work with. Even there for you and your car after u purchase it. I would send any one of my friends there! Thanks for your time! More

Bought a new Sante Fe on Tuesday, 2/22/11 - What a fabulous experience dealing with Rowe, friendly, courteous, patient. I cannot say enough good about everyone. Steve the saleman, outstanding!!!! Char fabulous experience dealing with Rowe, friendly, courteous, patient. I cannot say enough good about everyone. Steve the saleman, outstanding!!!! Charlie B. in the business office, he too, outstanding. I went in with intent to just try the vehicle out, this was my 4th dealership and 5th car I tried. Let me tell you I wish it had been my first!! I will always go there first from now on... left THAT evening with my new car - unbelievable!!!! oh did I mention got the price I wanted - they want to sell cars and prove it!!! More

We went to the dealership to look at new Ford F150s. When browsed the showroom and we could see that all the sales people were busy with customers. We asked for assistance, and they got Marc for us imm When browsed the showroom and we could see that all the sales people were busy with customers. We asked for assistance, and they got Marc for us immediately. They also apologized for the wait, which was very considerate. Marc asked about and listened to what we were there for. He had our agenda, not his! He was very considerate and helpful explaining the vehicles and savings incentives. There was another man who helped with financing who I cannot remember his name. He was very helpful with discussing financing. They were both great, and there was NO PRESSURE, even when the monthly payment for the vechicle we were looking at was out of our price range. We were taken aback, but they never missed a beat and discussed the used inventory for a very similar vehicle! Marc and the financial man worked VERY HARD to get the monthly payment in our price range, with no pressure! I was very impressed that the final monthly payment included all the extras like tax, and such. WOW! THANK YOU!!! Chenoa Sullivan worked hard a well to get us a VERY NICE interest rate at 72 months! Thank you Chenoa! Both Marc and Chenoa stayed late to finish the paperwork, which was very, very nice of them! I have been passing the good word about Rowe Ford! My parents-in-law have been in to purchase a truck. My friend from work will be in too! The only recommendation I have is to approach the customer when they come into the dealership, and say something like, "Sorry for the wait, we will be right with you." In that manner the customer is acknowledged, and doesn't feel like he/she is being ignored. More