Rowe Auburn

My Thanks to Rowe Auburn I bought my car last time from Rowe Auburn and decided when it came time to get another car, there was only one place I had to visit...Rowe Auburn. I I bought my car last time from Rowe Auburn and decided when it came time to get another car, there was only one place I had to visit...Rowe Auburn. I had called ahead and Brian had everything set up I had told him I wanted to see. He was so friendly and knowledgeable about everything. He answered every question and asked me if there was anything else I needed. It was wonderful to feel at ease and no pressure from him. I ended up falling in love with the car and I drove home in it. Brian walked over with me to deal with the finance part of the deal. Charlie was awesome as well. He too was friendly and helpful and a joy to work with. I would highly recommend this dealership to anyone I know. I am a loyal customer and will remain one because of the quality and care I received at Rowe Auburn !!! They are the best......Sincerely, Helen Rideout More

" Our new 2014 Hyundai Elantra" Mr. Baril, My wife started our search for a new car on the internet and really liked what we saw and read about your dealership. We made an appointm Mr. Baril, My wife started our search for a new car on the internet and really liked what we saw and read about your dealership. We made an appointment with you and came in to look. Mr. Anderson had Mr. Lovejoy show us the cars we were interested in and we test drove until we made our minds up about what we wanted. We decided we did not need to go to any other dealership because this was the right one. The whole experience was great from the first inquiry to driving off the lot. Bill is a great salesman (no pressure and complete transparency) and your dealership is lucky to have him as an employee. I will recommend your dealership to any one looking for a new car or pickup. Thank you and you now have a loyal customer for life. More

New Tucson The last time I bought a car at Rowe Auburn was in 1997. I purchased the car I'm driving now at Rowe Westbrook, after having done all of the dealing The last time I bought a car at Rowe Auburn was in 1997. I purchased the car I'm driving now at Rowe Westbrook, after having done all of the dealing online. Today was the first time I'd stepped into a showroom and actually spoken at length with a salesman since 1997. I wasn't looking to walk away with a new car, but I can now say I am the proud owner of a brand new vehicle. I worked with Jake and Bill, and the ease of this transaction is still boggling my brain.... What a great Monday!!! More

Purchased a new VW Excellent from first phone call to driving off the lot. No nonsense. I called for the car I wanted and got just what I expected. Excellent from first phone call to driving off the lot. No nonsense. I called for the car I wanted and got just what I expected. More

Great experience as repeat customer The sales team was great to deal with, as always. We were restructuring our budget and wanting to trade two cars for a reliable, all-wheel-drive winte The sales team was great to deal with, as always. We were restructuring our budget and wanting to trade two cars for a reliable, all-wheel-drive winter vehicle. Tom Mooney, Jason Standley and Lea Smith had us driving off a new Kia Sportage in a matter of hours. We love our new vehicle, and the people at Rowe Auburn always treat us with the utmost respect and friendliness. More

You knocked our socks off with your superior service!!! Well, we spent several months searching for our perfect vehicle, to perfectly fit our budget...many, many nights of research. Many trips to different Well, we spent several months searching for our perfect vehicle, to perfectly fit our budget...many, many nights of research. Many trips to different dealerships on off hours, so we could narrow down our choices. We finally decided to go to Rowe one Saturday and check out a Sorento that definitely had caught our eye! I absolutely dreaded the idea of an intense salesperson. The last thing we wanted was to feel pressured or like our preferences didn't matter. We pulled on to the lot and before my right foot hit the pavement...I looked in the mirror and saw the salesperson coming our way and immediately thought.."oh yeah, here we go already." Well, moments later, Brian Kelsea met us at our car and introduced himself to us. Was I ever mistaken! Because of Brian's awesome personality and demeanor, I quickly forgot about my dreaded moment with a salesperson! That speaks great volume for me! He was so relaxed and personable, but above all, he asked the most important question: "What are YOU looking for in a vehicle?" The only thing that seemed to matter to Brian was what we wanted and needed. His knowledge of KIA was phenomenal!! He impressed us from the moment he said, "Let me show you a few things about this vehicle." He proceeded to open the hatch and from there, he covered every inch of the vehicle, right to underneath the hood...not missing a beat as to what the vehicle had to offer! This man knows his KIA!! Perhaps why he is known as "The Kia Man!"!!! Yes, his business card he handed us said this, so of course, I came home and checked out You Tube and was blown away! He is definitely a professional who knows how to personalize the buying experience!! We took Brian with us for a test drive...and low and behold...he still had more info to offer us in regards to this great vehicle. Next was the big step for us.....the decision on purchasing or not. Brian worked very closely with us and got us the best possible deal and financing and we bought the KIA and have been very pleased! Did I mention that not once did we feel any pressure? Notta! He is great and I would recommend him to any one interested in purchasing a vehicle. Let Brian erase your thoughts of how ALL salespeople are pushy and impersonal!!! Thank you so much for all your incredible knowledge and assistance, Brian! We will be buying our next vehicle from Brian at Rowe!!! Without a doubt!!! Rowe Kia, you have a gem on your hands, take good care of him! More

tina strattard Looked at several trucks for months and chose Rowe because of several cars purchased before. Worked with Mike Jeffers from the Westbrook facility and Looked at several trucks for months and chose Rowe because of several cars purchased before. Worked with Mike Jeffers from the Westbrook facility and both jake and gary to buy the truck and charlie was very pleasant for financing More

Excellent overall experience! Michael, Lea, and Scott were wonderful to work with. I was treated fairly and with respect. Everyone was very friendly and knowledgeable. This purc Michael, Lea, and Scott were wonderful to work with. I was treated fairly and with respect. Everyone was very friendly and knowledgeable. This purchase started with a phone call for a quote on Saturday. I went into the dealer on Monday where we agreed on a price and I put a deposit down. The car was not on the lot, but it arrived the next day in perfect condition and I picked it up on Wednesday. Michael took his time and explained all the features of the car. This is the second car I have purchased here and the second time I have been totally satisfied with the service. More

Absolute Fantastic Experience! Had a great experience, the moment I stepped in, met with sales manager Jake Anderson he introduced me to salesman Gary Travaglini (Dick Butkis' twin) Had a great experience, the moment I stepped in, met with sales manager Jake Anderson he introduced me to salesman Gary Travaglini (Dick Butkis' twin) immediately. We hit it off right away and we test drove an EDGE and ESCAPE, then we discussed different options for payment, financing, rebates etc. No pressure at all, very comfortable conversation, like you would have with a friend! The numbers for the trade in were great and showed me they wanted to sell a vehicle! I chose the Ford Certified 2013 EDGE Limited! Pretty much loaded! We discussed the cost, step by step, no hidden fees and BS, everything was right there to see. I can't wait to send my friends in Gary's direction and I will be doing business at Rowe Ford Auburn for many years to come. Lea made all the paperwork easy and no pressure, the extended warranty was a no brainer, she made signing my life away a lot of fun! a Truly a great experience! xxxxxxto Danielle Devine, who is a manager for Rowe Westbrook that stepped up through Facebook to help me out, while on vacation! An overall great buying experience!!! More

Excellent experience in service department I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service I have brought my car in a couple of times for service. One issue was a difficult one to resolve, involving a lot of interaction between the service department and Ford. Ken in service kept me up to date as work progressed, was very solicitous of my need to have alternative transportation and was, overall, very friendly and professional. I could not be happier with the service department, including the shop foreman who volunteered to take a test ride to better understand the problem. Without question my experience means that when I need to replace my car the first dealership I will go to will be Rowe Auburn. More