Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rowe Auburn
Auburn, ME
568 Reviews
We’re here to help you buy the vehicle that’s right for you. You’ll find several tools on this site to make the process as easy as possible. Browse Rowe Auburn Ford, Hyundai, Kia and Volkswagen new or used car inventory, apply for credit or arrange for service.
Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford, Hyundai, Kia or VW of your choice. At Rowe Auburn Ford/Hyundai/Kia/Volkswagen, our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Whether you're shopping for a new or pre-owned vehicle, we're here to help with your search. Our well-stocked inventory includes popular Ford , Hyundai, Kia and VW models. Wherever you live in the Lewiston / Auburn area, or if you're driving from Augusta, Waterville, Gray, Wiscasset or Farmington, we’re ready to serve you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 568 reviews
February 02, 2016
Rowe Auburn is an outstanding dealership! Our family has purchased many cars over the years with Tom and Scott. Yesterday we picked up our new 2016 Ford Escape and love it! From the time we st Our family has purchased many cars over the years with Tom and Scott. Yesterday we picked up our new 2016 Ford Escape and love it! From the time we started the process of trading our Kia Sportage in for the Ford Escape to end of deal everything was handled with the up most professionism. Rowe makes you feel like family and gives you the best deal out there. They are an amazing dealership :) Thank You The McLane Family More
by elizabeth1
Employees Worked With
Other Employees :
Owner Wally Camp :), Scott Rodrigue, Thomas Mooney, Jennifer Robinson
January 28, 2016
Happy campers. Like the Hyundai product. This is the fourth new Hyundai we have purchased since 2000. Have shared our Hyundai experience with friends and family. Our Like the Hyundai product. This is the fourth new Hyundai we have purchased since 2000. Have shared our Hyundai experience with friends and family. Our salesman, Quentin, was a pleasure to deal with. More
by JGDLGOODY
Verified CustomerEmployees Worked With
Quentin (salesman), Charlie Burns
January 27, 2016
easy and fast Went online picked the car , went the next morning to get sale rolling, came back in the after 3pm. signed papers and drove my new car home. Went online picked the car , went the next morning to get sale rolling, came back in the after 3pm. signed papers and drove my new car home. More
by 58ESTELLE
January 11, 2016
Sloppy workmanship. We recently had our 2009 Kia Borrego in for an oil change and a tire rotation. We have owned the vehicle since new. The dealership recommended the 9 We recently had our 2009 Kia Borrego in for an oil change and a tire rotation. We have owned the vehicle since new. The dealership recommended the 90,000 mile service which consisted of a transmission flush (closed system, so no way to check level) and a coolant flush. The total work cost us a bit over $500, which I thought was on the pricey side, but when you have work done at dealership, it is likely to be done correctly. After driving about 1,500 miles, we noticed the car was shifing hard and hitching, then the check engine light came on. We took the vehicle back to Rowe, and they determined that their was a camshaft failure, which required a major engine overhaul...fortunately the car was still under warranty and after two weeks the engine was repaired at no charge - gotta love that 100,000 mile warranty!!! After bringing the vehicle home, I noticed a puddle of oil under the car. I wiped it up and it came back. I also noticed the same hitch in the car that we had before - I returned the vehicle to Rowe and they determined that the oil pan had not been tightened and oil was leaking out the gasket. They also found that the Transmission was 2 1/2 quarts low - when I asked how it got that way, they told me that it most likely did not get filled properly when they did the transmission fluid change. (The coolant was also low and topped off - looks like not enough of that got added at the 90,000 mile service either.) I have to give Rowe credit for owning up, but it now makes me wonder if any of the other work I have had done there was done correctly. Two jobs; two mistakes. I also can't help but wonder if the lack of transmission fluid and "hitching" caused by it contributed to the engine failure. I complained to the gentleman at the service desk that I would expect more for $500, and was told that they didn't charge me for repairing it the second time around. (I would hope not!!!) Based on the above, I could not recommend Rowe Auburn for any work outside warranty work authorized by the factory. I would say that everyone I dealt with was courteous and respectful, but with the high rates, I don't think it sets a high bar to expect the work to be done correctly the first time around. More
by SDA4
Employees Worked With
Unknown, Tom from Service and the other guy at the desk when we picked the vehicle up.
January 05, 2016
Alone in Walmart parking lot Purchased Kia 5/14. It has performed as promised until my steering wheel locked up while I was about to leave Walmart today (1/5/16) coldest day of th Purchased Kia 5/14. It has performed as promised until my steering wheel locked up while I was about to leave Walmart today (1/5/16) coldest day of the season so far. My call to the service department didn't go as planned until they connected me to Brian Kelsey at my request. He had told me, "any problem call me" He arrived at W/M within 5 mins and unlocked the steering wheel, What a relief as I was getting VERY anxious. Thank you Brian. Rowe Ford, you are lucky to have such a dependable salesman on your staff. More
by MJWhittier
Employees Worked With
December 31, 2015
Top notch sales I found my experience at the dealership to be top notch from start to finish. I found Mr.Read to be well informed, friendly, efficient and had a no pr I found my experience at the dealership to be top notch from start to finish. I found Mr.Read to be well informed, friendly, efficient and had a no pressure attitude about him. I dislike being pressured into making any type of sale and at the dealership I felt I could take my time without being pressured to make a decision. Any questions I had were quickly answered. In the end I felt I had made an informed decision and all of the staff where top notch professionals. More
by TRASEA46
December 15, 2015
Excellent Service Shopping for a car can be overwhelming - not at Rowe Auburn - my husband and I have purchased/leased cars for over 15 years here. Tom Mooney is fanta Shopping for a car can be overwhelming - not at Rowe Auburn - my husband and I have purchased/leased cars for over 15 years here. Tom Mooney is fantastic and makes car shopping easy and enjoyable! More
by Ldehetre207
Employees Worked With
Thomas Mooney, Charlie Burns
November 25, 2015
DON'T TAKE YOUR CAR HERE!!!!!! I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Watervil I had two different places diagnose my problem as the brake master cylinder -- my own mechanic (who couldn't do the work) and the VW place in Waterville (who didn't get back to me). I took my car here and that was a huge mistake. They replaced the master cylinder and made my car unsafe to drive! My brakes no longer worked. They charged me $400 for that and said they weren't liable because they didn't actually diagnose the problem. I tried to tell Jen Robinson, Chris Goulette, and Dean Swindler several times that they made my car unsafe to drive. All of them said it was not Rowe Auburn's fault. At one point Jen Robinson told me, "YOU made your car unsafe to drive. We just did what YOU asked us to." No kidding -- she actually said that! After fighting with them for hours, they finally agreed to put the old master cylinder back on the car. Like magic, my car was suddenly safe to drive again. So obviously, they had a defective part, but they still tried to charge me over $400 for putting a defective part on my car and destroying my brakes! They eventually refunded my money, but I would never go back here. More
by Avoidroweauburn
November 17, 2015
Not bad. Not a bad experience at all.. Steve was great. I felt no pressure at anytime during my visit. Ended up with with a great car at a good price. Not a bad experience at all.. Steve was great. I felt no pressure at anytime during my visit. Ended up with with a great car at a good price. More
by BOBWIDTFELDT
Employees Worked With
Steve Entrott
November 03, 2015
2016 Hyundai Elantra Purchased at Rowe Hyundai I have purchased several vehicles from Rowe Kia and Rowe Hyundai in Auburn, ME through the years and feel that I have always received a great deal. I I have purchased several vehicles from Rowe Kia and Rowe Hyundai in Auburn, ME through the years and feel that I have always received a great deal. I have always been treated in a friendly and profeesional manner at Rowe and have never been pressured to buy something that I really didn't want. When I recently purchased a 2016 Elantra, Sales Manager Jake Anderson, Sales Rep Steve Entrott, and Lea Smith in Finnace made the entire process easy and enjoyable. Thanks. More
by nobler1
