Rowe Auburn

Rude!!! I am new to Maine and had a look into one of the car in Rowe Auburn Hyundai. I had a talk with the sales representative regarding my current situation I am new to Maine and had a look into one of the car in Rowe Auburn Hyundai. I had a talk with the sales representative regarding my current situation (everything was verbal). Thank you for making me believe that I bought a Car and finally selling it to some other customer ( own employee) within a weeks time without even letting me know. That was a nice sales strategy and thank you for wasting my time. Thank you for your rude reply too. I am not worried that the car is gone but try to know how to deal and reply a customer. More

An excellent Saturday Afternoon. We had such an excellent experience with Rowe Ford,Auburn. The service desk personnel are always so very pleasant, and always willing to help. We came We had such an excellent experience with Rowe Ford,Auburn. The service desk personnel are always so very pleasant, and always willing to help. We came away with such an incredible car, and we tell everybody about the dealership, and where we got the car. More

New car I love my new Hyundai. Enjoy driving it every day. Eric major did a great job especially as it was only his first week on the job. The dealership made I love my new Hyundai. Enjoy driving it every day. Eric major did a great job especially as it was only his first week on the job. The dealership made us comfortable on the long financial process. More

More then we could have asked for Jimmy, Lea and Nick went above and beyond to make sure we got into an amazing car! We can't thank them enough. Especially Jimmy who stayed 3 hrs late Jimmy, Lea and Nick went above and beyond to make sure we got into an amazing car! We can't thank them enough. Especially Jimmy who stayed 3 hrs late to make sure we were taken care of. Now that is great customer service! More

Thank you Thanks for making this an easy and friendly purchase! We were stressed after having our previous Hyundai totaled in a vacation car accident in Florida Thanks for making this an easy and friendly purchase! We were stressed after having our previous Hyundai totaled in a vacation car accident in Florida. However, one trip to Rowe, dealing with Cleve and the financial ladies - all eased our stress and we drove away in another Hyundai. We are totally satisfied with our experience and will recommend Cleve and Rowe any chance we get. Thank you, Steve Missler More

100% satisfactory Rowe in Auburn was super easy to find. From the moment I stopped in, it was a place with friendly faces. Everyone was very nice and wanted to help me Rowe in Auburn was super easy to find. From the moment I stopped in, it was a place with friendly faces. Everyone was very nice and wanted to help me any way they could. For me, I was not planning on buying a new vehicle, but due to an unforeseen car accident that totaled my previous vehicle I had to begin my search quickly. I only had about a week to look before my insurance company would come and tow the old one away. I realistically only had about two days to find something new with my tight work schedule. It was a very stressful time for me and I began to become frantic as time was ticking away. Nerves shot, and anxious my family and I stopped at the dealership and began our search. We were quickly greeted outside by Jimmy Rodden. He was very knowledgeable, friendly, patient and most importantly put me and my needs first. I was under a time crunch, budget, and a whole lot of stress. I had a few emotional melt downs, and he was nothing but kind to me. I never felt pressured or uncomfortable to buy a vehicle. He listened to everything I needed and helped me find the vehicle that met all my needs. He made me feel like I was important and his first priority. And most importantly that my next vehicle would be safe and was what I wanted. He was very personable and the few days we shopped around with him helping us we began to get to know him as well. This is very important to me. This shows me that he really enjoys his job and enjoys what he does for a living and that he cares about his customers. The thing is though, I never felt like a customer about to make a sale. I felt like a guest and my new friend was helping me find my next new car. Being so stressed out and emotional those days, my mind was running and my attention span was short. Jimmy was so patient with my crying, and asking him questions he already answered earlier. I was concerned about my car payments and what that would look like. Also with the recent accident, my insurance was certain to increase. I was under a budget and he helped me crunch numbers and see what I was comfortable with. He even helped me call around for insurance quotes!!! He tried to make the whole experience as stress free and painless as possible. The day I signed the papers and came to pick up my new vehicle he made sure I was 100% satisfied with everything. He even offered to bring the vehicle to my work if it wasn't ready in time before my shift started. Everything about my experience at Rowe Auburn was satisfactory. I ended up purchasing a 2016 Kia Rio. I've had it about two weeks now. I've received a few follow up phone calls to make sure everything was going great. I love the customer service here. Also I love my new vehicle. It fits my personality perfectly, I am so very happy with it. Everyone was so helpful and kind and for that I am so greatful. I even registered my new vehicle earlier today and I was missing a paper I needed when I was at the town hall. I called up Rowe and they quickly faxed it right over. Everyone has been so helpful. I recommend everyone to come to Rowe Auburn and visit Jimmy Rodden to help meet all your needs. I will definatley recommend Jimmy and this dealership to all my friends and family. I will also buy any future vehicles through him because he is the best most patient, knowledgeable, and kindest employee. I don't have any complaints, and he exceeded my expectations. It only lets me give 5 stars for a rating, but he deserves many many more. More

Satisfied We are very satisfied with the service we received at this dealership. Conner greeted us after just a short time being in the door and asked the appr We are very satisfied with the service we received at this dealership. Conner greeted us after just a short time being in the door and asked the appropriate questions to find out exactly what we were looking for in a lease vehicle. He was very professional and didn't pressure us at all. Overall, we had a great experience at this dealership. More

"Very Knowledgable" Brian Kelse was very helpful finding the right suv for us.It has everything we were looking for. A Kia Sorento,! He satisfactorily answered all of our Brian Kelse was very helpful finding the right suv for us.It has everything we were looking for. A Kia Sorento,! He satisfactorily answered all of our questions. Lea Smith was very proficient with financing and documentation! It was a pleasure doing business with both of them. More

Very helpful Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up don Jen was very nice and helpful in taking care of my vehicle's service appointment. She listened to my concerns and quickly got the service write up done. She notified me when the vehicle was ready and informed me of a problem with a tire on vehicle. She knew it created a problem for me to get the tire replaced and offered to work at getting an appointment that would fit my schedule. Thanks for the genuine concern and help! More