Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Route 9 Nissan
Westborough, MA
35 Reviews
At Route 9 Nissan, we proudly serve Nissan car shoppers and owners throughout the Northborough and North Grafton, MA, areas.
We welcome you to start by browsing our wide selection of new and used Nissan SUVs, trucks, and sedans. As you explore more about our Nissan dealership in Westborough, MA, feel free to contact us with any questions!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews By Type
Showing 35 reviews
February 03, 2025
I always experience great service when I bring my car in. They are informative and do not pressure you into anything. They are informative and do not pressure you into anything. More
by ZHANE.ADAMSON
Verified Customer
February 02, 2025
Identified the issue and fixed it quick and right! Great and professional service team. Highly recommended. Great and professional service team. Highly recommended. More
by LBRUNELL1
February 02, 2025
Welcoming and friendly and nice and my wife lives the car she is very happy she is very happy More
by colleran.matt
Employees Worked With
February 01, 2025
Your prices are not reflected at all online or at the appointment. I had to pay $130, which was not online when I booked the appointment. I also was not offered the prices or options that were accurate i appointment. I had to pay $130, which was not online when I booked the appointment. I also was not offered the prices or options that were accurate in person either. More
by TVMD
Employees Worked With
February 01, 2025
I came into Route 9 Nissan and was greeted pleasantly. The moment that I arrived at the service desk, I was greeted by Kevin Manning. I immediately got bad vibes from Ken. His goal was to sell me on as The moment that I arrived at the service desk, I was greeted by Kevin Manning. I immediately got bad vibes from Ken. His goal was to sell me on as many repairs to my vehicle as possible. I did not feel a positive interaction. I felt that he only wanted to make some money for the service dept. I have free oil refills remaining on my vehicle. He immediately recalled that I had refused to replace my air filters at my previous visit. Then he mentioned a tire rotation and I did not approve it. The car was in service for 2.5 hours. He approached me during that time and informed me that my vehicle required brakes/rotors and filter replacements. The estimate he provided for the repairs was nearly $700. I informed Kevin that I could not afford the repairs at this time, I stated that he understood. When my car was finished, Kevin charged me for rotation of my tires, and I had not approved the tire rotation. I have a bumper-to-bumper warranty on my Sentra and I felt that Kevin should have been customer friendly. I was charged $26.94 for an unapproved tire rotation. As well Kevin informed me that my brake lights were not working, but offered no solution to that problem, All in all, my experience was not horrible, but I do not feel that Kevin was providing the customer service that Route 9 Nissan expects from an employee. Sincerely, Anne Stevens More
by annie042763
January 29, 2025
Route 9 Nissan went above and beyond to help my wife and I have a positive experience. The staff were very knowledgeable and helpful. At no time were we pressured. They took the time to explain the differen I have a positive experience. The staff were very knowledgeable and helpful. At no time were we pressured. They took the time to explain the difference in vehicles, so that we would make the right decision. Our sales person Haji even showed us her own vehicle, so we were able to see all choices of the different packages. Route 9 Nissan took the time to listen to us, what we were looking for in a vehicle and also what would fit our budget. I have to say we were hesitant in going to Route 9 Nissan, since we had not heard a lot about them, except for there comical adds. We were glad that we took a chance on them, so far a very positive experience. More
by DaveO
January 28, 2025
Customer service was great. I was greeted by Luis, Kevin, and Dave. All three were extremely helpful and very knowledgeable about the products. Prices were reasonable and the se I was greeted by Luis, Kevin, and Dave. All three were extremely helpful and very knowledgeable about the products. Prices were reasonable and the service was quick. Definitely recommend them for services on your vehicle. More
by ADAVIS5337
January 25, 2025
Great experience from beginning to end. George was extremely welcoming and willing to help answer any questions I had. The whole process was seamless and stress-free. Totally recommended! George was extremely welcoming and willing to help answer any questions I had. The whole process was seamless and stress-free. Totally recommended! More
by gmariam
Employees Worked With
George Kasih
January 25, 2025
Great experience buying my second Nissan Rogue. This car has everything I need. Fifi Haji was patient, helpful and able to answer all of my questions and concerns. Turned out my new car did not nee This car has everything I need. Fifi Haji was patient, helpful and able to answer all of my questions and concerns. Turned out my new car did not need service..just a minor issue with Nissan connect set up. Thank you! More
by hanlondeborah
January 24, 2025
Route 9 was amazing in helping me pick out my first car! So patient and thorough in making sure I was happy with my choice. So patient and thorough in making sure I was happy with my choice. More
by carolinefroment18
Employees Worked With
