Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
73 Reviews of Route 46 Mitsubishi - Service Center
Sort by
October 02, 2019
Truly the best Came in to parts department to see about a wiperlinkage.It turned out,a service Advisor named Frank was there.He over heard the conversation I had wi Came in to parts department to see about a wiperlinkage.It turned out,a service Advisor named Frank was there.He over heard the conversation I had with part counter man.He said let me check something for,but first I need to give some of my car information.He came back a few minutes later,it turned out,my car had a recall for the wipers, I made arrangements to leave car to have it done,plus two other recall.What a awesome service experience.Thank you Frank,for going the extra step. More
by Airhead
Employees Worked With
Frank balido
October 01, 2019
Outstanding customer service!! Much respect!! I'm in the customer service industry. So I know the importance of excellent customer service. It means everything! And Mr. Frank Balido showed that. H I'm in the customer service industry. So I know the importance of excellent customer service. It means everything! And Mr. Frank Balido showed that. He's and excellent service consultant!! More
by As One
Employees Worked With
Frank balido
September 29, 2019
Check engine light Had a great experience awesome service very helpful fixed my car worked quick very friendly and explained what was going on and reasons to why the lig Had a great experience awesome service very helpful fixed my car worked quick very friendly and explained what was going on and reasons to why the light had turn on More
by Javier lopez
Employees Worked With
Frank balido
September 28, 2019
Outstanding Service and Personable Interactions Arthur and his team at Route 46 Mitsubishi have been attending to my car's service and extensive repair needs for years. The service experience and cu Arthur and his team at Route 46 Mitsubishi have been attending to my car's service and extensive repair needs for years. The service experience and customer interaction has been first class. Arthur deciphers my non-industry vehicle descriptions of various issues, pertaining to sounds and car handling, into an understandable diagnosis. He consistently arrives at a resolution path for that visit or future appointments that takes into consideration my car's reliability, strict vs. generous budget, as well as, schedule. More
by CWaugh
Employees Worked With
Arthur Bongiorno
September 28, 2019
Best service ever! I came in with a loose wiper arm and Frank personally went and tightened the arm while my kids were in the car. Awesome service...my next purchase wil I came in with a loose wiper arm and Frank personally went and tightened the arm while my kids were in the car. Awesome service...my next purchase will be at route 46 Mitsubishi! He was very accommodating and out going. More
by lmullins05
Employees Worked With
Frank balido
September 28, 2019
Excellent Service Recently needed service on my vehicle and they were able to diagnose the issue and have it fixed within 2 days. Frank Balido was the service consultan Recently needed service on my vehicle and they were able to diagnose the issue and have it fixed within 2 days. Frank Balido was the service consultant I interacted with and he was both personable and eager to help. Overall great experience. More
by Kajz0321
Employees Worked With
Frank balido
September 27, 2019
Service department Artie was my service agent and from the minute I walked in I knew I found the right dealership. Artie and the service team all were amazing; friendly, Artie was my service agent and from the minute I walked in I knew I found the right dealership. Artie and the service team all were amazing; friendly, on point and funny. They made my bad experience of getting stopped at a check point, and receiving a ticket and emissions failure and turned it to a great experience. I had a rental car that Artie and Dennis told me to cancel and they got me a loaner free of charge which helped in saving some money. That only was amazing. I’d like to thank the team for making a big ticket repair easier to deal with. More
by Doug83
Employees Worked With
Dennis service manager , Milagros Barinotto, Arthur Bongiorno, Frank balido
September 27, 2019
Best dealership I’ve been to I have only fantastic things to say about this dealership, all the staff are friendly and helpful. Never pushy and the service department has worked t I have only fantastic things to say about this dealership, all the staff are friendly and helpful. Never pushy and the service department has worked their butts off to make sure I received A1 service in all aspects. More
by pvanelsland
Employees Worked With
Arthur Bongiorno
September 26, 2019
Prompt Service Got a flat tire today on my way to work. Fixed the flat and went to work and scheduled an appointment for a few hours later. Very convenient and hel Got a flat tire today on my way to work. Fixed the flat and went to work and scheduled an appointment for a few hours later. Very convenient and helpful. More
by GSchmidt
Employees Worked With
Arthur Bongiorno
September 26, 2019
Stay FAR FAR away! If I could give zero stars, I would Avoid this place at all costs. They do not respect customer loyalty one bit. I have spent well over $5k, with 70% going towards labor costs, on vehicl Avoid this place at all costs. They do not respect customer loyalty one bit. I have spent well over $5k, with 70% going towards labor costs, on vehicle services alone over 3 vehicles since 2012. I recently went in for my 90k mile service and when I left I felt as if it was a completely different car, and not in a good way. While accelerating the engine noise became so loud you could hardly hear the radio on a 36 sound setting. At the same time, during acceleration, the pedal began shaking and vibrating, enough to clearly notice the car was not in proper working order. After popping the hood I find out that they decided not to replace the plastic engine cover. I call in and the lovely service advisor tells me I need to come back in. I spent $799.95 for a 90k service, of which $565.45 went to labor. For $565.45 in labor I received my car back in non-working order and they stole my engine cover. After commuting 30 minutes there, something I never should of had to do in the first place considering I already paid them $799.95 for a service, I arrived at 6:02 PM. After already going over all the issues with Jeremy Devita on the phone, upon arrival he makes go over it all again. Apparently being a customer who has already paid for a service, in which they did not complete and actually stole property from my car, does not matter to them and I was thrown to the back of the line being forced to wait over an hour. At 7:18, I was told by Jeremy that the tech who originally worked on my car incorrectly installed an air filter the first time and that is what was causing the noise and vibration. An hour and 16 minutes to put an air filter back in the proper way, clearly this was never a priority because they already had my money. The service advisor then proceeds to walk me to my car, and as I was about to get in, I asked about the engine cover. He acts surprised, as if this wasn’t one of the main reasons I was there, and says let me go get that for you. I see Jeremy running around the back, clearly realizing the cover is long gone. I remained calm to this point, but I finally lost it. I walked into the floor managers office and began yelling. He immediately went to the back and spoke with Jeremy. When they returned, Jeremy began accusing me of never having an engine cover and calling me a liar. Considering Rt 46 Mitsubishi is the only place that has ever serviced my engine, and I do not touch it, this was an extremely wild accusation and I lost it. Who wouldn’t at this point? The Sales Manager, Jason Casale, then proceeded to get in my face trying to intimidate me. At this point, a full-blown screaming match broke out. Finally, another manager steps in and tells me I need to leave the dealership, still with no engine cover. After standing my ground, the manager who just stepped in agreed to replace the cover. Jeremy Devita then began another argument, claiming my statement of having 2 hours of my time wasted was a flat-out lie and that I checked in at 6:02 PM and was checked out at 7:18 PM. At this point, it was 7:37 PM and I still had a 30 minute commute home. Well over 2 hours of my time was wasted after already paying top dollar for a complete abortion of a service. Still there, another employee approaches me and gets in my face before management has to physically pull him back and out of my personal space. The ownership group for this dealership have several other dealerships on Rt 46 and North NJ area. Be very careful going to any dealership with the same ownership group as Rt 46 Mitsubishi, because they clearly do not care about their customers. The two owners have a giant poster in their dealership saying call this number if you are not satisfied with the customer service. I called numerous time and left numerous voicemails, none of which were returned. More
by Jay Dev (Remy)
Employees Worked With
Jeremy Devita, Jason Casale
