Route 46 Mitsubishi

Experience is the key to any successful sale. Not only were the sale staff friendly, but knew what they were talking about. When certain questions were brought up, I was told the right answer every time. were the sale staff friendly, but knew what they were talking about. When certain questions were brought up, I was told the right answer every time. Am very happy with my Outlander Sport and have reccomended it to all my family and friends. Will buy from this dealership again. More

My experience at this dealership was very pleasant, my sales person was very respectful and super helpful. I did not have any issues finding the perfect car nor had any issue with the financing department sales person was very respectful and super helpful. I did not have any issues finding the perfect car nor had any issue with the financing department. I loved my experience and I recommend this dealer to anyone. More

Everyone at the Route 46 Mitsubishi is very attentive to my needs as a buyer. Michael Ko really brought down the price of the car I purchased and was overall very satisfied with the pricing for my new 2013 my needs as a buyer. Michael Ko really brought down the price of the car I purchased and was overall very satisfied with the pricing for my new 2013 car! It was my second purchased car there and he really provided me different facts and opinions on which car to buy. Great service! More

After deciding which car I liked most and could afford I made an appointment through truecar.com. Jose called me and verified the car was available for that cost and it would be ready for me when I arrived. made an appointment through truecar.com. Jose called me and verified the car was available for that cost and it would be ready for me when I arrived. He understood the dealership was 80 miles from my house. I drove an hour an a half and arrived at 6:30 pm. Jose met with me and introduced me to another salesmen that finally had me meet with Duane. He explained that the Mitsubishi Outlander Sport I wanted wasn't available. Duane worked hard to get me what I wanted but, it was 10 pm before I drove my Outlander Sport off the lot. I wish I was spoken to honestly by Jose originally. If I was told the car didn't exist, but a comparable one was available later that evening I would have made the appointment for the next morning. Instead I had to delay dinner and miss going to a friend's birthday party. A few days later they called to let me know I left my passport over $200 worth of gift cards in my traded in car. My address was confirmed and I received them a day later. Also, I have been calling and messaging different staff members to ensure my paperwork, insurance, and registration were being processed. Each of them have been very patient with me. But, now I am driving around with a dealer plate 3 days shy of a month later. I was disappointed today to find out the reason is that the title to my trade in was not received from the financial company. I can't control that and they admitted it, but still want to withhold my plates. More

Sure, the cars are very appealing. But after leaving a deposit for a car under $6000, we went back to the sale the next evening and they mistakenly wrote up a finance document; & the price went up $3000 b deposit for a car under $6000, we went back to the sale the next evening and they mistakenly wrote up a finance document; & the price went up $3000 because one of us was not trading in a car, which is required to get the dealer loyalty rebate & the college grad rebate. (Note the car needed $1500 worth of repairs, didn't even have a headlight). Their $9000 tag was now $3080 above Blue Book value,. which was on the Carfax they provided. Then that evening the rep said they could not process my refund until tomorrow. So I called today and found out the cashier who processed the deposit works at night and wasn't in yet. Oh, so the cashier is there at night after all! So I am still waiting for them to confirm my refund is being processed. My bank has been notified and is ready to dispute the $500 charge they placed to my account. VERY POOR SERVICE. I bought a car there, and I guess if you don't just sit & pay what they want, they treat you like an alien, not even a human being. The car we were interested in had signs of flooding, our mechanic said so, and they gave us a poker face like it meant nothing. So this former customer is exactly that. Wish I could sell my car & buy it back from someone else. I do get free oil changes with my car purchase (last year), which is great, but for this sale they treated us like dirt. We were going to get 2 cars, too, so for a crooked $3000 price increase they lost over $23,000.00 in sales. More

I have driving for fifty years and have visted numerous dealerships, some very good, some less desirabl;e but the experiencee with Route 46 Mitsubishi beat them all hands down.I worked with Mr Michael Ko a dealerships, some very good, some less desirabl;e but the experiencee with Route 46 Mitsubishi beat them all hands down.I worked with Mr Michael Ko and his sales Rep. Alex Thormes. They were fair and above board and presented to me a very fair deal on a trade in and a Lease on a 2013 Outlander Sport. Every question I presented was answered in a straight and forward manner.Anyone one looking for a fair and honest deal on a purchase or lease of a vehiclee should definitely visit Route 46 Mitsubishi located in Totawa, N.J. I promise you that you will be happy you did. Also the service dept is top notch.. Joe DePierro, Hackensack n.J. More