Route 46 Mitsubishi

Not happy about the service, sales experience I had no issue I purchased an used car there, when I pickup up the car it was received extremely dirty and I had to take it back to get it re-cleaned. There were old I purchased an used car there, when I pickup up the car it was received extremely dirty and I had to take it back to get it re-cleaned. There were old MnMs and melted candy under the seats, it was disgusting. Issues: - Extremely dirty car, this was slightly fixed after I brought it back. - I was promised a $25 gift card, which was shipped to the wrong address and never received by me. - The manager and dealer promised to fix a ripped leather seat and install a missing seatbelt plastic piece int he rear seat of the car. This was not done. - I was called and a service visit was scheduled to supposedly fix the ripped tear on the seat and install the missing piece. I also asked for the brakes to be checked as there was some shake when the brakes were applied. After sitting for 1 hour and 45 minutes during the service call the service person came up and says nothing was done because they don't have the plastic piece and they'll call me back to install it. The brakes were not checked. The service person asked for where the tear was, so they didn't even look into it.It's been 3 months since I purchased the car. How incompetent can a dealership be when they can't order a piece of plastic. - The service department is not helpful at all and are a waste of time. I was contacted via e-mail, and phone several times to review the dealership. I notified them that if the seat and plastic they promised was not resolved they would not get a good review. I am giving them 2 stars because the sales person did try to help but at the end the seat has the rip or the plastic piece which I will order myself. I will go elsewhere for service. More

Deceitful lying people These people are liars who try to lure people in by posting prices on the Internet and then when you go in to buy the car that's not really the price. These people are liars who try to lure people in by posting prices on the Internet and then when you go in to buy the car that's not really the price. Price goes up by 6000. Lying deceitful people. And then start talking about you in Spanish not knowing that I the customer could understand every word. No good dirty lying people! More

Preowne Toyota Nathalie was my sales specialist , she was very helpful , getting the car i want it , and I'm very happy with my desicion thanks to her ... I'm enjoyi Nathalie was my sales specialist , she was very helpful , getting the car i want it , and I'm very happy with my desicion thanks to her ... I'm enjoying my car she negotiate a reasonable price and we were able to get what i need it ........ More

Buy new car. Great car buying experience. Andy was super helpful! I would recommend Nathalie Tapia to anyone interested in purchasing a car. Very happy with my ne Great car buying experience. Andy was super helpful! I would recommend Nathalie Tapia to anyone interested in purchasing a car. Very happy with my new car thanks Nathalie Tapia for helping me out on my purchase.. Definitely recommend this dealership! More

New car purchase I originally went to the dealership looking for a use car that I saw on-line and of course it was not available. The sales lady Natalia Topia took he I originally went to the dealership looking for a use car that I saw on-line and of course it was not available. The sales lady Natalia Topia took her time showing us a variety of used cars, she was very helpful and patience and not pushy (I appreciated her not being pushy) After not being happy with the used cars that I saw, she suggested that we test drive the new Mirage and Lancer. After a few back and forth negotiating the payment and interest rate, I ended up purchasing a New 2016 Lancer. The only negative thing about the whole experience was that went I got home, we open the hood and truck of the car and it was dirty, it was dusty and it had leaves inside and around the trunk, the windshield fluid bucket was nearly empty. I think They should do a better job on that, other than that I had a pleasant experience. More

Financing a preowned car Andy (the sales specialist) was very helpful in locating a car that was affordable and with consideration for my driving needs. He worked to negotiate Andy (the sales specialist) was very helpful in locating a car that was affordable and with consideration for my driving needs. He worked to negotiate a reasonable price and was cordial during my time working with him. More

Chevy Cruze I had a wonderful experience with the staff here. Everything was explained to me and they had really great patience with me. I would really like to I had a wonderful experience with the staff here. Everything was explained to me and they had really great patience with me. I would really like to credit Nathalie Tapia and JaJuan Bugess for their great service. More

Service Sucks The service department sucks. They have my car for a week now to fix a few minor issues and a couple of scratches. I've been trying to reach the serv The service department sucks. They have my car for a week now to fix a few minor issues and a couple of scratches. I've been trying to reach the service department for over 2 hours and NO ONE has answered the phone. More

Happy new car owner So I was looking into buying a new car and took my chances and went to Mitsubishi 400 Route 46 East..( 973-774039) I arrived at the dealership and was So I was looking into buying a new car and took my chances and went to Mitsubishi 400 Route 46 East..( 973-774039) I arrived at the dealership and was greeted by a sales person by the name of Gino Silva.. we sat down and began to talk and I described to him what type of vehicle I was looking for within 20 minutes he drove up with my dream car I couldn't ask for better... he was so professional and willing to help he was able to get me a great deal also with monthly payments that are affordable... the whole staff at Mitsubishi 400 Route 46 East was so helpful I couldn't have asked for better service if I was able to I would rate them 10 Stars anybody that is looking into purchasing a vehicle I recommend this dealership I am very glad I made the decision and took my chances with going with this dealership I recommend anybody looking into a new vehicle check out Mitsubishi 400 Route 46 in Totowa I guarantee you won't be disappointed.. thanks to Gino Silva for being so kind and willing to work with me I am very thankful for my new fabulous car I hope my review help the next person that is considering purchasing a new vehicle trust me check out this dealership you won't be disappointed sincerely one happy customer More

Outlander I had a great first time car buying experience with Andy. He was super helpful and I would definitely recommend working with him! Great Job! I had a great first time car buying experience with Andy. He was super helpful and I would definitely recommend working with him! Great Job! More