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Route 46 Chrysler Jeep Dodge - Service Center
Little Falls, NJ
440 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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440 Reviews of Route 46 Chrysler Jeep Dodge - Service Center
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November 14, 2015
Excellent service Did not wait long for help when I got there and had an oil change. Very friendly staff! Would definitely recommend them! Thank you for your service! Did not wait long for help when I got there and had an oil change. Very friendly staff! Would definitely recommend them! Thank you for your service! More
by Gee993371
Employees Worked With
Danny palomino
November 13, 2015
Service dept needs major improvement I was in for multiple recalls and an oil change. All but one recall happened because one is t fixable as of yet. The oil change did not happen at all I was in for multiple recalls and an oil change. All but one recall happened because one is t fixable as of yet. The oil change did not happen at all even though when the appointment was made I requested that be included. I now have to schedule yet another appointment to get that done. Looking forward to the at least 10-15 minute hold time to get that appointment made. If the service wasn't included in my contract, I would not return. Sorry guys, you need much improvement. More
by dmjets
Employees Worked With
Other Employees :
The visit wasn't for sales. It was service. This has no reflection on Gabe.
October 19, 2015
Service Excellence Raul provided excellent service and went above and beyond to make sure I felt Route 46 Jeep cared about their customer. He took care of keeping me in Raul provided excellent service and went above and beyond to make sure I felt Route 46 Jeep cared about their customer. He took care of keeping me informed and was honest in providing detailed information. He is very knowledgeable and is an asset to the company. I have called him for questions and he takes the time to provide his assistance and makes you feel you are not just another customer. Thanks Raul for your special dedication to client satisfaction. More
by smarques
Employees Worked With
Raul Roman
October 18, 2015
Sales and service I purchased my Jeep Latitude in May and was very pleased with the time spent to explain everything to me as well as RJ Salas answering any questions I I purchased my Jeep Latitude in May and was very pleased with the time spent to explain everything to me as well as RJ Salas answering any questions I had. This was my first new Jeep in 15 years. I had my first service on the vehicle last week and was helped bu Raul Roman. I did not have to wait. I was taken on time for my appointment and the service was fast! I had questions regarding my 15 year old Jeep and Mr Roman was knowledgable and arranged an appointment for me. This dealership has proved much more customer friendly than one I have used previously. Thank your Route 46 Chrysler Jeep Dodge. Great customer relations and service More
by PSheridan
October 06, 2015
Excellent Serive Department I was greeted by Dave Fresco service adviser with a smile and professionalism. Dave took the time to get to know me and then asked me the concerns I h I was greeted by Dave Fresco service adviser with a smile and professionalism. Dave took the time to get to know me and then asked me the concerns I had about my ram 1500. While I sat in the customer waiting area Dave came in and gave me progress updates on my truck. It is rare in today's world that an individual takes that amount of time Dave did to make sure I was happy and comfortable while I was waiting. When my truck was finished the mechanic "Buzz" and Dave both took the time and explained what was serviced. All I can say is outstanding and thank you !!! More
by knklehd1
Employees Worked With
Dave Fresco, Buzz
September 25, 2015
excellent service service adviser Raul Roman handled my problem professionally and quickly. it was a pleasure dealing with him, He also got me a loner car. Thank you ag service adviser Raul Roman handled my problem professionally and quickly. it was a pleasure dealing with him, He also got me a loner car. Thank you again for your help More
by BENNY
Employees Worked With
Raul Roman
September 24, 2015
BE AWARE AND CAREFUL Don't take your car for service in this place unless you don't care about your car and personal belongings. I took my 2014 Grand Cherokee for regular Don't take your car for service in this place unless you don't care about your car and personal belongings. I took my 2014 Grand Cherokee for regular maintenance service at Route 46 Jeep and they returned my car after a whole day with it still with the same problems it went in. I had to bring the car to service again two days later. DO NOT LEAVE ANY OF YOUR BELONGINGS INSIDE OF YOUR CAR. THEY WILL ROB YOU. I HAD CAN FULL OF QUARTERS FOR PARKING TAKEN AND MY RADAR DETECTOR. I noticed that the glove compartment and central console were opened and stuff moved, but I thought it was necessary to connect the engine computer, since the faulty light was on. No, it was to find personal possessions that they could take. I hated. I will drive all way to Jersey City or Teteboro to prevent future incidents. More
by LeoBotelho
Employees Worked With
Don't remember
September 21, 2015
Your go to car dealership Love my free oil changes! The staff is great go see Sterling he'll get you in the car you want quickly! Wouldn't go anywhere else! Love my free oil changes! The staff is great go see Sterling he'll get you in the car you want quickly! Wouldn't go anywhere else! More
by Melody1985
Employees Worked With
September 18, 2015
Service on car David is always courteous and makes sure it is serviced properly. A pleasure to deal with him. We have been there twice and each time he has been a pl David is always courteous and makes sure it is serviced properly. A pleasure to deal with him. We have been there twice and each time he has been a pleasure. Thanks David More
by Hammer,Lois
Employees Worked With
David Fresco
September 17, 2015
STAY AWAY FROM THEIR SERVICE DEPARTMENT!! I have a 2011 Dodge Ram 1500 that i brought in for service. To be specific repair of front right control arm, drive FROM THEIR SERVICE DEPARTMENT!! I have a 2011 Dodge Ram 1500 that i brought in for service. To be specific repair of front right control arm, drive axle, and strut. As of today they have my car for a combined 20 DAYS in the last 6 weeks!!!!! ( DAVE was my service adviser) After the repairs which initially took 15 days i had to bring it back because the new strut was squeaking. They now how it 5 additional days after my appointment date totaling 20 days now. When i ask for a courtesy car, each time they told me there are none available for the next two weeks. They don't keep you updated, ignore your calls, don't return messages, when you reach them they keep telling you they are working on the car but when you ask them whats wrong with the car exactly they tell you they don't know yet ( its on the lift), give you excuses such as "We are behind. It will be finished tomorrow. Almost finished. My parts truck didn't come in till 1PM today. We cant find the problem. We have to do more research into what may be wrong. Your warranty company may investigate the issue and say you got into an accident resulting in you paying them back for previous repairs." The most popular thing they say is " ill get back to you in about an hour" Never call you back. Than you call several times and the service adviser doesn't get back to you.. Finally you're told he left for the day.!!! The assistant manager is of little help because he only convinces the service adviser to call you, and it only goes back to the same excuses.... I am at a point where i am coming in there tomorrow, demanding my car, calling the president of the company, and calling corporate. Terrible service from this location. Once i get my truck back I am NEVER coming back here again!!! More
by lukasz2088
Employees Worked With
David O'Neil
