Route 46 Chrysler Jeep Dodge - Service Center

When in doubt JR will brake it down!!! I just want to thank Jr. Villanueva for making this experience easy and smooth for me. JR provided me with the support I needed, and when in doubt he I just want to thank Jr. Villanueva for making this experience easy and smooth for me. JR provided me with the support I needed, and when in doubt he broke things out for me so I could see the big picture. Now I'm a happy owner of a Chevy Silverado yeah baby!!! And I'm satisfied with my car, and the service provided. More

Service Amir was very helpful and polite his customer service was beyond excellent. Thank you were appreciate your hospitality. We can now go home with our ne Amir was very helpful and polite his customer service was beyond excellent. Thank you were appreciate your hospitality. We can now go home with our new vehicle at a good price More

Excellent Jude was an excellent salesmen very professional and helpful with all our questions it was an excellent experience dealing with him and would highly r Jude was an excellent salesmen very professional and helpful with all our questions it was an excellent experience dealing with him and would highly recommend someone who is looking for a new car to come see him. More

Terrible last 6 months. This place only cares about you when you are not yet their customer. Once they make you their customer they don't care about you at all. So far I was This place only cares about you when you are not yet their customer. Once they make you their customer they don't care about you at all. So far I was given a warranty that no one told me started 90 DAYS after purchasing the vehicle so I had to pay nearly $200 out of pocket TWICE now for something I was told was covered. Any time you go in with a problem no matter how nice you are they shrug you off and make you some one else's problem. For example before leaving for vacation almost two weeks ago my boyfriend and I took my car over. We asked if it was possible for me to leave my car with them to get a new tire (there was a bubble on it) and my sunroof fixed because it came out of alignment. They said "Absolutely!" I told them about my warranty, they looked it up and said I was completely covered. I also asked if I would be able to pick it up on Memorial Day when I came home considering I had work the next day. They said "No problem!" After a 14 hour drive home yesterday I walk in to the dealer ship to get told by the floor manager "Sorry. Not my problem." In front of a bunch of salesmen. I felt COMPLETELY embarrassed. Every one except one woman made me feel crazy, when I was told everything would be fine and to not worry. Then I was told if I want MY car back I have to pay them and they would refund me the money tomorrow. SURPRISE! Went in today for the refund and got "Sorry I never checked to see if you had the warranty, totally my fault, you'll get your money back in a week" Oh, so who is going to help me pay my bills this week Route 46 Chrysler Jeep Dodge? I have yet to have ONE good experience there and with my family owning a company if employees EVER made a customer feel the way the sales manager made me feel last night they would get ripped apart but again.. customers don't actually matter to this place. More

Insulting and deceiving I had two consecutive horrible experiences with this dealership. After the first one I said to myself the car was fixed no harm done, but after the se I had two consecutive horrible experiences with this dealership. After the first one I said to myself the car was fixed no harm done, but after the second horrible experience I decided to write this review. I brought my Dodge Dart in because the transmission was malfunction while driving and the car could not go anywhere . I had to turn the car off then on to work again. That happened to me once at the George washington bridge. To make the story short. I drove the car to service 7 am on a monday. The associate (Dani) took care of the papers and told me that the diagnosis will take the whole day and by the end of the day he will let me know. I called at the end of the day and (Dani) mentioned that they need another day of diagnosis. I sad fine. The second day I called and (Dani) mentioned that they have put an order on a part and should be IN the next day. I said OK. I called the third day to see if the part came in, Dani mentioned . yes the part is here but will start working on the car and should be done by noon the next day. I called at 2 pm and dani said that they put the part in but they have not put the car together yet. should be done tomorrow. I called the next day (Dani ) was on vacation and the service people told that the car is not ready because they have not got the part yet.. I start screaming for the lies and after demanding talkin got someone the assistance manager says they can provide me with a car. They should have done that from the first day but they did not tell me. At that point it took two more day to complete the work. I took my car back.A week later the same problem returned to the car with one addition problem. I took the car back. and asked immediately for a car because it it the same problem ( Dani refused and sad that happened after two days after diagnostics of the car) I said it is the same xxxx problem. They i wanted to talk to the manager. they mentioned that the manager comes at 8:30 pm (I was there at 7) I will wait. . When the manage came i told him the story but he asked me if i purchased the car form his dealer ship. I said no he was reluctant but told them to put me in a car. They gave a 200 chrysler. The second day of having the car, the dealer ship called and asked me if i can return the car because they have a recall on it. I knew it xxxxxxxxx and need their intent. they down graded the card for me. That was insulting because there are no recall son that car. DO NOT GET YOURSELF THIS SITUATION AND NEVER BUY FROM THESE LIARS More

Dave and Jason are awesome at service, The Techs Profesional My front end was damaged due to the ruff streets, The Pros at the jeep dealer brought my jeep back to life and working order. again My jeeps Cam shaft My front end was damaged due to the ruff streets, The Pros at the jeep dealer brought my jeep back to life and working order. again My jeeps Cam shaft and arm went bad from wear and tear and Dave and Jason got me in wit the Techs. and problem was solved with no questions ask. love This place. More

Better than last time My first lease three years ago was a nightmare. I love the Jeep grand Cherokee so much that I wanted another. Because this dealership is so close t My first lease three years ago was a nightmare. I love the Jeep grand Cherokee so much that I wanted another. Because this dealership is so close to my house I decided to give it another try. Sean was very knowledgeable and honest and in the end gave me the best price for my second lease. Thank you Sean. More

Great experience! I just recently purchased new Jeep Rubicon in white from Hector Colon. He was extremely helpful and polite when helping me find something perfect. I h I just recently purchased new Jeep Rubicon in white from Hector Colon. He was extremely helpful and polite when helping me find something perfect. I highly recommend going to see him. More