Route 46 Chrysler Jeep Dodge - Service Center

Time Consideration Had to bring in my Grand Cherokee for a few maintenance issues. It's going on 5 years old so no big deal. Was told by the nice woman on the phone th Had to bring in my Grand Cherokee for a few maintenance issues. It's going on 5 years old so no big deal. Was told by the nice woman on the phone that I would need to make an early appointment so that the technicians could do diagnostics on my issues. No big deal, made the first available 7am appointment, 2 weeks out. Show up the morning of the appointment, and checking in with a very nice gentleman over what I needed done. Went through the few items and he asked if I could leave the car. I said sure, no problem, I get it. I'm a reasonable guy. Lots of repairs to be done and giving them the day is the right thing to do, I wasn't in a big rush. The he says he'll need the car 1-2 days!!! First of all, you haven't even looked at my car and already need 1-2 days?! Secondly, if you knew you needed my car for multiple days, how about communicating that at the time the appointment is set up?? You do realize people rely on their cars to get to work? There were a lot of cars already in the bays at 7am, so my assumption is they overbooked their service. Hey, not my problem, that's why people make appointments. I made my appointment well in advance and the first of that day. You have a few left over from the day before, fine. But to tell me 1-2 days without even taking a look. Unacceptable. I took my car and left on the spot. I bought my Grand Cherokee at this dealer and had a good experience, but this isn't the first time I've been burned by the service department here (had to keep my car multiple days before after an early drop off). I'll be taking my business to another dealer. Plenty local ones rated higher on this website. Unfortunate for them as I was also planning on discussing an upgrade to a new Ram while i was spending time at the dealer for service. Guess that sale now goes to someone else. More

Great service I was recurved with a warm smile as soon as I arrived and met with the best attention and service. All my needs were met and Ricardo was really kind a I was recurved with a warm smile as soon as I arrived and met with the best attention and service. All my needs were met and Ricardo was really kind and friendly. More

The worse dealership I ever seen I think route 46 jeep is the worse dealership ever. bad customer services people don't care. you can't ask questions because they will keep walking l I think route 46 jeep is the worse dealership ever. bad customer services people don't care. you can't ask questions because they will keep walking like you are talking to the walk. More

Poor customer service at the management level UPDATE May 9th 2019: 52 days and counting...damaged caused while in for service still NOT repaired. Since the initial incident 1 attempt was made to r UPDATE May 9th 2019: 52 days and counting...damaged caused while in for service still NOT repaired. Since the initial incident 1 attempt was made to repair but several large deep scratches are still visible. I assume they tried using a quick-fix scratch repair product which unfortunately will not work on deep scratches though I am not a paint repair expert by any means. Several attempts to again contact the service manager have gone unanswered as usual. STAY FAR AWAY from this place!!!! My vehicle was in for service back in early to mid March. The dealership was selected by FCA Corporate to look at some reoccurring issues with my 2017 Jeep Grand Cherokee in hopes of finally achieving resolution.. Unfortunately the techs here were unable to resolve all issues but they did try, which I appreciate, though I assume their hands are tied with how far they are allowed to go in actually resolving a problem (aka how much will it cost FCA). So while in for service a piece of trim was damaged, I assume during reinstall, but worse than that my vehicle was also badly scratched across the passenger side front and rear doors. Numerous attempts at contacting the service manager (Don Zofrea) were made to have this addressed, including sending photos of the damage via email, and while one or two were returned most have been ignored. It as now been over a week since my last contact with Don and I'm guessing my only options are to visit the dealership and sit in his office till he arrives or perhaps hire a lawyer and file a lawsuit. Both options will cost me time and money and I have yet to decide which will provide the most satisfaction but hopefully I'll remember to post the results here for others to read..It really amazes me at how hard it is to find a good and honest dealer based service shop when seeking warranty repair. One thing that others may find funny is that when talking to FCA Customer Care regarding repair shop issues they always state that they have no control over said service shops but in the one and only actual conversation I had with with the service manager at Route 46, he told me that he was waiting on FCA Corporate to get back to him. How can this be when FCA says they are not in any way affiliated or have any say with regards to dealer based service shops?!? I'm waiting for your reply FCA as your customer service is also lacking in actual customer service but at least they answer the phone when called. So was any part of my experience here good? The service advisers and service desk people were very friendly and accommodating but I'm guessing, like the service technicians, they are only allowed so much leeway with regard to customer satisfaction. BTW the new 8-speed transmission on the WK2 Grand Cherokees is garbage and FCA is doing it's best to ignore the problems. Google it for yourself and stay away at all costs if you can. More

Outstanding Sevice This dealer is the best one out of all the ones I have visited so far. Not only do the workers there make the process easy, quick, and understandable This dealer is the best one out of all the ones I have visited so far. Not only do the workers there make the process easy, quick, and understandable but are also very kind. One of the workers there, Ricardo Matienzo, who helped me was great. He helped me through the whole process and made the transaction easy. More

Service My vehicle is being serviced in a professional manner. I've been dealing with this dealer for 5 years and will continue servicing my vehicles at this My vehicle is being serviced in a professional manner. I've been dealing with this dealer for 5 years and will continue servicing my vehicles at this location. All issues been handled and cleared. Thank you for making it right More

Danny the service manager I recently caught a flat tire and my tire needed to get replaced. I called Saturday March 2, 2019 to ask them about the cost and availability of the t I recently caught a flat tire and my tire needed to get replaced. I called Saturday March 2, 2019 to ask them about the cost and availability of the tire. I was on the phone for 20 minutes and going back and forth with part and service to schedule my appointment. I was told they had the tired and CONFIRMED it. They made the appointment for the following Monday on the morning, in which I sent my husband since the car is under his name. As he went in to drop the car off he was told the tire wasn’t there and that it would be ready Tuesday afternoon. Of course I was upset because I work in the city and I wrong back and forth is expensive for something I called and confirmed. I called the service rep ( Shawn) and he passed me to the manager, Danny told me there’s nothing he can not even discount this tire or throw any kind of service for the inconvenience. Yet he told me I can use this tire for 500 miles which after I did my research it says it’s only safe to use it for up to 70 miles. So aside from us just having a snow storm and the roads being bad he wants me to keep risking my safety. He didn’t even offer a loaner car for the days we wouldn’t have the vehicle instead he told me to just pick up the car and drive it and come back. I was very upset and dissatisfied with the service department when I recently went with my brother to buy a car from this particular dealership. Very upsetting and dissatisfied with the service More

SERVICE IS AWFUL DONT DROP YOUR CAR HERE FOR SERVICE AS A MATTER FACT DONT EVEN BUY A VEHICLE HERE BECAUSE GOD FORBIDD YOU HAVE A QUESTION FOR THIS OWNER FRANK ESPOSIT DONT DROP YOUR CAR HERE FOR SERVICE AS A MATTER FACT DONT EVEN BUY A VEHICLE HERE BECAUSE GOD FORBIDD YOU HAVE A QUESTION FOR THIS OWNER FRANK ESPOSITO HE IS NEVER AVAILABLE AND EVEN IF HE IS HE WONT PICK UP AND THAT IS PER EMPLOYEES THAT SAY IT ! More

Lousy service For starters, the phone service is horrible. Must have been disconnected 10 times --sometimes after long holds (15 minutes or so). You must make be For starters, the phone service is horrible. Must have been disconnected 10 times --sometimes after long holds (15 minutes or so). You must make be transferred about 5 times to get to the right person. They don't do the repairs properly and give inaccurate information about having parts for recalls. The service advisers either don't know or don't care about responding to questions. My service adviser must have told me five times to make sure to give a perfect rating. Very obviously, nobody here cares a bit about the customer. Basic services are all overpriced; they cost much more than almost anywhere else. The waiting area is unpleasant. They don't follow up as promised regarding missing parts. More

Once you have a problem you will regret bying here. Very sorry I bought my work truck from them. When you have to call Dodge headquarters to resolve warranty repairs you will never go back again. Starte Very sorry I bought my work truck from them. When you have to call Dodge headquarters to resolve warranty repairs you will never go back again. Started out with a damaged bumper at delivery.....BEWARE OF THIS PLACE. More