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Route 46 Chrysler Jeep Dodge - Service Center

Little Falls, NJ

3.5
440 Reviews

440 Reviews of Route 46 Chrysler Jeep Dodge - Service Center

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January 27, 2020

Disrespectful Leasing Manager when arrived to the dealer addressed me as a Hey young girl. Approached me with a cocky attitude to tell me I can’t return a lease I purchased somewhere else u less I’m buying More

by jae_sp15
Recommend Dealer
No
Employees Worked With
Lease manager
Jan 28, 2020 -

Route 46 Chrysler Jeep Dodge responded

I would like more details of the personnel you worked with. Please contact me directly at Jamie@route46autos.com - Thank you.

January 06, 2020

It was time to buy my son his first truck, we needed something safe and leaseable, Pj who we met there, was an awesome sales associate the best ever, we found the car he loved for a price we loved too! More

by CrazySteve
Recommend Dealer
Yes
Employees Worked With
PJ Chak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2020 -

Route 46 Chrysler Jeep Dodge responded

Thank you for the great review. It's wonderful to hear that Pj was awesome and you were able to find a truck for your son, that he loves, at the right price! Thanks again!

December 24, 2019

The absolute worst dealer I have ever dealt with. I was a parts and service director at a Ford dealer for 20 years and am absolutely disgusted at the treatment by this dealers service department. I never wri More

by frankyanks
Recommend Dealer
No
Employees Worked With
Both Service Mgr Asst. Svc Mgr &Parts Managers
December 24, 2019

Beware of this dealership...bad business...they sued my husband for a mistake they made. Stay away...biggest mistake coming to this dealership. Never again. More

by Parkave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Sweeney
Jan 06, 2020 -

Route 46 Chrysler Jeep Dodge responded

We apologize for your experience, please contact Jamie@route46autos.com to discuss your experience. Thank you.

November 29, 2019

Horrible communication Horrible service Last week I made an appointment for a full synthetic oil change, tire rotation, recall and a campaign and a multipoint inspection. Took 3 Hours, and m More

by jonesy311c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dave Fresco
Dec 05, 2019 -

Route 46 Chrysler Jeep Dodge responded

We apologize for your experience, please contact Jamie@route46autos.com to discuss your experience in further detail. Thank you.

October 17, 2019

Compressor- air suspension They Replaced compressor For $2,463.00 in one week one of the Air bag suspension popped. They wanted me to pay 1,800.00 To replace or to fix air ba More

by denny t.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Manager and boss
Oct 22, 2019 -

Route 46 Chrysler Jeep Dodge responded

Please contact me at Jamie@route46autos.com. I want to make sure the vehicle has been repaired fully and review the charges with you. -Jamie Rusignuolo

August 29, 2019

Never going to this dealer again This is the worse place I have ever been to, they are snobby, they don't get back to you at all, and they are very judgmental. Horrible customer servi More

by Angry Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
RJ Salas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Markoski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2019 -

Route 46 Chrysler Jeep Dodge responded

Please contact me at Jamie@route46autos.com, I would like more details as to who you met with so I can address the situation. Thank you, Jamie Rusignuolo

July 30, 2019

Bad service department experience Took my car in for service they never fixed the problem. Brought it back and it was fixed after 4 days however they damaged my car and are avoiding m More

by JBerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Cuglietto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2019 -

Route 46 Chrysler Jeep Dodge responded

Thank you for taking the time to provide us with your feedback. We are sorry to hear that we were unable to provide you with the five-star assistance that we strive for. Please e-mail me at Dzofrea@route46chryslerjeepdodge.com to discuss your situation in further detail. Thank you, Don Zofrea

July 11, 2019

shady service weaseled out of replacing the battery i'm leasing my jeep from this dealership, so they offer free oil changes - i went 3 times for oil changes. last week i went for my fourth oil change, More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vinny
Jul 19, 2019 -

Route 46 Chrysler Jeep Dodge responded

Hi Mike, thank you for taking the time to provide us with your feedback. We are sorry to hear that we were unable to provide you with the five-star assistance that we strive for. Please e-mail me at Dzofrea@route46chryslerjeepdodge.com to discuss your situation in further detail. Thank you, Don Zofrea

Jul 24, 2019 -

Mike responded

Reached out to Don Zofrea, and got no reply or effort to even remotely resolve the issue at hand - i would like to know where is this so called five-star assistance - Don??? You are not even responding to my email - I provided you with my phone number, you don't even have common courtesy to call me and discuss the issue at hand. Obviously, your staff acted unethically - the battery should have been replaced 3 visits ago, but your staff kept quiet until my battery went completely dead and my car was not covered by the warranty - how convenient is that???

July 10, 2019

WORST SERVICE EVER! DISGUSTING ORGANIZATION! WORST SERVICE EVER! I’ve been tortured by this dealership for 7 months now and still do not have my Jeep back. I’ve never written a review before but More

by Ryanlipp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don Zafria, Dave fresco
Jul 18, 2019 -

Route 46 Chrysler Jeep Dodge responded

Hi Ryan, thank you for taking the time to share your feedback. We are very sorry if you had experienced any inconvenience during your visit. If you would be willing to speak with us, we would like to discuss your experience in further detail. Please give us a call when you have a moment at (973) 774-1000. We hope to hear from you.

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