Route 46 Chrysler Jeep Dodge - Service Center

There’s only so much one can take time and time again. RT 46 Jeep in Little Falls, NJ who advertises Express Lane Oil Changes has once again failed to reach this claim at least for me. Every time it’s a 2 pl 46 Jeep in Little Falls, NJ who advertises Express Lane Oil Changes has once again failed to reach this claim at least for me. Every time it’s a 2 plus hours for an oil change, And that’s for a scheduled appointment! Today was just shy of 2.5 hours. You get there and it’s like oh yeah no problem 1-1.5 hours. The clock starts ticking. After an hour the car hasn’t even been touched. Maybe at 1.5 hours they pull it in and on a lift. Then they start working. xxx is the point of an appointment for an express center oil change if a customer has to deal with this? As a result of this scheduled 2.5 hour oil change, I had to rearrange/cancel plans…total family disruption and shuffling, for what?!?!? Define express? You may ask why are you still going there…? Because I have complimentary (or whatever it’s called, maybe it’s a manufacturer thing, IDK) oil changes when I bought my 2020 Jeep and at $75 a pop it’s a no brainer. However this repeated experience is no more and I will eat my last oil change for a local quick lube. Bottom line, dealers are always claiming to separate themselves from others by saying this and that how they are all about customer service and satisfaction, all the awards and accolades, the plaques, the banners, the billboards, all garbage. RT 46 is just that all show with no go but they do excel in lip service. Not satisfied at all with this experience. More

If you need Service here at Route 46 Chrysler Jeep Doge, make sure to see Service Advisor Dave Fresco. He goes above and beyond to help in anyway possible. Fast and easy service with Top Quality he always p make sure to see Service Advisor Dave Fresco. He goes above and beyond to help in anyway possible. Fast and easy service with Top Quality he always provides. Remember to see Dave Fresco!! He is the Best. More

Had my RAM 1500 Limited in for service and I had the best experience dealing David Fresco the Senior Service Advisor. He was extremely fast and efficient having my service completed. FCA should have Mr. Fr experience dealing David Fresco the Senior Service Advisor. He was extremely fast and efficient having my service completed. FCA should have Mr. Fresco be there example of how to run an effective service department. Some dealerships can not keep service people and have a huge turnover, you can see why Mr. Fresco has been with Route 46 for many years. More

My car was sitting there for over a week and no work was done at all. When I went to pick it up, my phone charger was missing. I contacted the GM of the dealership to complaint but he did not bother to resp done at all. When I went to pick it up, my phone charger was missing. I contacted the GM of the dealership to complaint but he did not bother to respond at all. Very, very disappointed! More

Bought my 2016 Durango from them in 2016 I also make the trip from Brooklyn to jersey for daily service met service writer Joe Pace great all around guy just needed a mount for engine service depth was grea trip from Brooklyn to jersey for daily service met service writer Joe Pace great all around guy just needed a mount for engine service depth was great with me kept me in the loop bout repairs to my truck I would definitely recommend rt 46 service Rob D More

I called to get an appointment to have work done to my 2014 Jeep Wrangler. I expected to wait for my truck to be fixed. No, I was told that they needed to run diagnostics and that wouldn’t be done until t 2014 Jeep Wrangler. I expected to wait for my truck to be fixed. No, I was told that they needed to run diagnostics and that wouldn’t be done until the next day. The next day I called for an update, but was told that nothing had been done and my vehicle was just sitting. I called late in the evening, still nothing More

Just made an appointment for my 2018 Jeep wrangler. Cynthia and Joe could not have been more professional and helpful. I look forward to my service visit and I am confident the will be able to fix my v Cynthia and Joe could not have been more professional and helpful. I look forward to my service visit and I am confident the will be able to fix my vehicle. More

PJ was great when I went in to buy a car. He was very kind and answered all my questions. I would definitely recommend PJ. kind and answered all my questions. I would definitely recommend PJ. More

Horrible service horrible service advisor David Fresco has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have n has a very nasty attitude this was my first time there and I will never go again advise everyone to stay away from the service department they have no customer service skills. He’s very short with you and the receptionist that answered the phones your attitude isn’t any better. They give you an appointment and then your car sits for days before it’s diagnosed and then David has the nerve to have an attitude when you called in to check on your car that was my first time going there and I will never ever ever go again nor do I advise anyone to he also hung up on me when I ask for the name of his boss. If you can’t handle his job he needs to quit Needless to say I wasted three days and my car still wasn’t looked at so I came and picked it up I left a message for the manager Phil so let’s see how that works out if he gives me a call back More