Route 46 Chrysler Jeep Dodge - Service Center

My Experience was less than stellar with my recent Service appointment. The Receptionist/front desk who took the initial request for the appointment was extremely rude and unprofessional. Upon my a Service appointment. The Receptionist/front desk who took the initial request for the appointment was extremely rude and unprofessional. Upon my arrival, I was told to stay in my car until a service advisor was available.. after 10 min waiting in my sweltering vehicle was approached and asked what i was there for and if I had a copy of my warranty ( which luckily I did) only to be told, oh its already in the system. When I asked how long the service would take he stated 40 Min to 1Hour, Which was absolutely fine, I didnt expect an exact assumption. I was in for a slow leak/tire sensor, tire kept going flat. Mind you my service to simply Patch a tire took nearly 3hrs. NOT once did the service advisor come out to keep me posted. After 1hr I asked how they were doing.. he stated oh they found a nail and they will patch it, should be ready in the next 10-15 min.. great.. NOT!! another hour later, I went in and asked again what the ETA of my car was.. he said oh they are wrapping up and should be done in 5-10min.. Mind you I have a clear vision of my car on a lift missing the tire.. I simply asked the car is still on the lift and there is no tire on it. I dont mind waiting, however it would have been the right professional thing to do to keep the customer informed. We had work at 4pm.. I got there approx 115pm ( 15min prior to my appt) and did not leave the lot till 415! The level of service should set an establishment apart.. and this one fell short all around just Terrible service. PS.. 3days later.. still have issues with the Tire and I have the Tire Coverage that we paid extra for.. Unfortunately we will be keeping the car and this is the dealership it was purchased from and will reluctantly have to take it back.. next time I will drop it off! More

I have been going back and forth for the same issues. This is my 5th time. And the information given keeps changing. One person stated the service was not covered under warranty and I had to pay but when This is my 5th time. And the information given keeps changing. One person stated the service was not covered under warranty and I had to pay but when they had to fix the problem again because they did not fix it properly. Interesting thing is the service is now covered under warranty and they are asking me to pay a deductible. Very poor communication More

They need to improve communication with customers on delays in servicing their vehicle. If I did not constantly call myself I would not have known what the status was. delays in servicing their vehicle. If I did not constantly call myself I would not have known what the status was. More

David Fresco was my service manager/specialist and helped me get squared away with necessary repair work, a gentleman and professional start to finish. Outstanding customer service! me get squared away with necessary repair work, a gentleman and professional start to finish. Outstanding customer service! More

Dave Fresco continues to provide me with the same high service levels for my present vehicle as well as my two prior Dodge vehicles. Great service has kept me coming back to Dodge products and will do so service levels for my present vehicle as well as my two prior Dodge vehicles. Great service has kept me coming back to Dodge products and will do so in the future. More

I was happy with the Service and don’t let me wait to much and was fair for the Price much and was fair for the Price More

Everyone was super nice and helpful, they got me in and out quickly. Seamless experience. out quickly. Seamless experience. More

Angelina from the beginning to the end was right there making sure everything went smoothly with my oil change. He made sure I was out of the dealership on time so I can go to work. I couldn't be more ple making sure everything went smoothly with my oil change. He made sure I was out of the dealership on time so I can go to work. I couldn't be more pleased with the service I received do you know Angelina making sure everything was done properly. She's an asset to the dealership. You should be proud you have employees like that. She made me a happy customer and for that I'll be back for service. More

Excellent service. Can was taken in right away and the customer service rep was very professional Can was taken in right away and the customer service rep was very professional More

Amazing service I’m very impressed with the level of customer care and assistance by angeli customer care and assistance by angeli More