Route 46 Chrysler Jeep Dodge

It was a pleasure buying a car with Nick Dutto. I never like to deal with car dealers.They usually are sneaky,dishonest and take forever to get to the point. It was such a pleasure buying a car wit I never like to deal with car dealers.They usually are sneaky,dishonest and take forever to get to the point. It was such a pleasure buying a car with Nick Dutto. He was honest very knowledgeable very helpful. Mike the manager is an excellent manager. I totally recommend anyone who needs to buy or lease a car to go to to this location and look for Nick Dutto. It it worth to drive a little further from your house to deal with them. Easy, pleasure process! . More

Great Customer Service My experiences with salesmen in the past have not been inconsistent. I've met some with integrity and others with the intention of getting as much mon My experiences with salesmen in the past have not been inconsistent. I've met some with integrity and others with the intention of getting as much money as impossible out of the deal, without any concern for the customer's benefit. I am pleased to say, Nick is one of the good guys. It was such a pleasure leasing a car with Nick. He was honest, knowledgeable and extremely helpful. If you happen to go this dealership, ask for Nick. He'll get you a great deal and won't beat around of the bush or try to make the deal sound better than it is. More

Great experience I am very happy with my new Jeep. Dolores was a tremendous help and great person, could not have asked for a better deal. All in all great experience. I am very happy with my new Jeep. Dolores was a tremendous help and great person, could not have asked for a better deal. All in all great experience. More

Poor customer service at the management level UPDATE May 9th 2019: 52 days and counting...damaged caused while in for service still NOT repaired. Since the initial incident 1 attempt was made to r UPDATE May 9th 2019: 52 days and counting...damaged caused while in for service still NOT repaired. Since the initial incident 1 attempt was made to repair but several large deep scratches are still visible. I assume they tried using a quick-fix scratch repair product which unfortunately will not work on deep scratches though I am not a paint repair expert by any means. Several attempts to again contact the service manager have gone unanswered as usual. STAY FAR AWAY from this place!!!! My vehicle was in for service back in early to mid March. The dealership was selected by FCA Corporate to look at some reoccurring issues with my 2017 Jeep Grand Cherokee in hopes of finally achieving resolution.. Unfortunately the techs here were unable to resolve all issues but they did try, which I appreciate, though I assume their hands are tied with how far they are allowed to go in actually resolving a problem (aka how much will it cost FCA). So while in for service a piece of trim was damaged, I assume during reinstall, but worse than that my vehicle was also badly scratched across the passenger side front and rear doors. Numerous attempts at contacting the service manager (Don Zofrea) were made to have this addressed, including sending photos of the damage via email, and while one or two were returned most have been ignored. It as now been over a week since my last contact with Don and I'm guessing my only options are to visit the dealership and sit in his office till he arrives or perhaps hire a lawyer and file a lawsuit. Both options will cost me time and money and I have yet to decide which will provide the most satisfaction but hopefully I'll remember to post the results here for others to read..It really amazes me at how hard it is to find a good and honest dealer based service shop when seeking warranty repair. One thing that others may find funny is that when talking to FCA Customer Care regarding repair shop issues they always state that they have no control over said service shops but in the one and only actual conversation I had with with the service manager at Route 46, he told me that he was waiting on FCA Corporate to get back to him. How can this be when FCA says they are not in any way affiliated or have any say with regards to dealer based service shops?!? I'm waiting for your reply FCA as your customer service is also lacking in actual customer service but at least they answer the phone when called. So was any part of my experience here good? The service advisers and service desk people were very friendly and accommodating but I'm guessing, like the service technicians, they are only allowed so much leeway with regard to customer satisfaction. BTW the new 8-speed transmission on the WK2 Grand Cherokees is garbage and FCA is doing it's best to ignore the problems. Google it for yourself and stay away at all costs if you can. More

Very happy Extremely satisfied customer. No run around and straight to business we were in and out of the dealership in matter of an hour, Marcell works magic li Extremely satisfied customer. No run around and straight to business we were in and out of the dealership in matter of an hour, Marcell works magic literally. We came in open minded and he found everything we needed and more! More

Happy Wife...Happy Life!!! Sterling Taylor was the man of the hour. My husband and I went in arguing about what vehicle we wanted and in the end Sterling provided great informa Sterling Taylor was the man of the hour. My husband and I went in arguing about what vehicle we wanted and in the end Sterling provided great information and helped weigh out the pros and cons for us. Helping make our decision a smooth one...his level of professionalism and patience was impeccable. In the end I got what I wanted a new JEEP! Satisfied Customer MonicaR.R. More

Outstanding Sevice This dealer is the best one out of all the ones I have visited so far. Not only do the workers there make the process easy, quick, and understandable This dealer is the best one out of all the ones I have visited so far. Not only do the workers there make the process easy, quick, and understandable but are also very kind. One of the workers there, Ricardo Matienzo, who helped me was great. He helped me through the whole process and made the transaction easy. More

5 New Jeep from Rt 46 I leased my 5th new Jeep from Rt 46 Chrysler Jeep. I dealt with Chris Sterling and his manager, Adam, in record time and I am pleased with the sale I leased my 5th new Jeep from Rt 46 Chrysler Jeep. I dealt with Chris Sterling and his manager, Adam, in record time and I am pleased with the sale and follow through. Right Car Right Price Respectful people from all areas especially Chris More

Excellent Customer Service! If I could give 10 stars I would! I just bought my new car with the help of Sterling Taylor who’s customer service skills were excellent. He was so fr If I could give 10 stars I would! I just bought my new car with the help of Sterling Taylor who’s customer service skills were excellent. He was so friendly, patient, knowledgeable and didn’t make my experience seem transactional! More

Loving my brand new Jeep! If you need help buying a car or truck Sterling is the go to guy! So happy with my overall experience and my new Jeep! If you need help buying a car or truck Sterling is the go to guy! So happy with my overall experience and my new Jeep! More