Route 46 Chrysler Jeep Dodge

I have to join the list of recent customers to bash this dealer. Emailed and called up about an internet LEASE special that was advertised on their site. Spoke to a Mike who said Yes, in stock and set up dealer. Emailed and called up about an internet LEASE special that was advertised on their site. Spoke to a Mike who said Yes, in stock and set up an appointment to see the jeep. Get to dealership next day, and was given to salesman Bob Vanway. Immediately, told him I was there to see the special and gave him a copy of the advertisement. He went away for a few minutes and came back to tell me that the car was sold, but that they had others similar. No problem, I had printed out several window stickers of jeeps i wanted to see, all within the same MSRP as the special. As we went out to take a look at the jeep, low and behold, the one in the ad was on the lot. Bob was kind of embarrassed to see it sitting there. Again, no big deal, maybe it was on sold and on hold. So i found another one and when we went to do the paperwork, he went to the manager and came back saying the jeep i selected would be 299/mo, or $100 more than the advertised one. He went on to explain it was $100 more a month because incentives were applied to the one advertised. Victim of the classic bait and switch I left. The ad remained active for 2 weeks after I left and the jeep is still on their inventory. SHAME on you guys. More

Drove up from Maryland this morning and spent the day in NJ looking for an Audi A5 3.2L Manual car. Looked on AutoTrader and Cars.com and found what we thought was a great deal on a 2009 car. The price lis NJ looking for an Audi A5 3.2L Manual car. Looked on AutoTrader and Cars.com and found what we thought was a great deal on a 2009 car. The price listed on BOTH websites was $28,900. (There were no disclaimers indicating that this was not in fact the true price. Trust me, I'm anal and I read EVERYTHING!) My friend called the dealership to inquire about the car and it's price, and to see if it was still available. The lady told us the car was still on the lot and would be ready for a test drive upon our arrival in 20 minutes. (I was skeptical about going to this dealership after reading all of the horrible reviews online, but my friend told me to be optimistic and at least check out the car.) Whew, when we arrived, this place was a mad house! The employees and the customers were all over the place. A sales guy by the name of Marcellus did greet us shortly after we walked in. I told him which car I was there to see and he got the keys and allowed me to test drive it as promised. The car was dirty, but overall the exterior looked pretty good. However, as soon as I opened the door, the car reaked of cigarette smoke. Marcellus told me not to worry as he promised that if this was the car I chose to buy, he would guarantee that the smoke smell would be eliminated. He even explained their entire detailing process and how the car would be satisfactory at pick-up. The car felt good when I drove it and I told my friend that I was interested in purchasing the vehicle. When we arrived back from the test drive, Marcellus was not available because he was assisting another customer. There was another sales guy outside (can't remember his name) but he told us that Marcellus instructed him to assist us in his absence. We told the guy that we were interested in purchasing the car and would like to take the next steps. This guy takes us into the office and starts asking for all of my personal information. At first, I rolled with it thinking he was just setting up my profile in their customer database, but then he asked for my SS#. So I stopped and asked, what are you needing this information for. He says, "I'm getting process started for your financing." I informed this man that first of all, I have my own financing already set up, and second I'm not ready to sign on the dotted line as I want to review the final price, fees, and other contigencies (such as that cigarette smoke smell) before firming up the offer. He starts talking loudly about how they can't promise or guarantee anything about that smoke smell! I calmy told him that Marcellus had told us something different. He then hollers, "And they're not going to fix those dings and scratches either!" I informed him again, that Marcellus had told us earlier in the parking lot that getting those dings and scratches out before pick-up would be no problem. It was as if this guy and Marcellus worked for two different companies. This guy then tried to tell us that the car was not $28,900 but would be $30,900 b/c the price listed on the internet was for **Return customers ($1000 discount) AND New Grads ($1000 discount)**. WTH!?! So I asked him where did it say that, b/c that was not listed as a disclaimer anywhere. He looked at both of the websites with his own 2 eyes and said, "Well that's just how it works, in order to get that internet price of $28,900 you gotta be a repeat customer AND be a recent grad." Who the heck is a repeat customer AND a recent grad?? Why even list the $28,900 internet price if it will only apply to less than 5% of their customers?? So we told the guy no, and to please go get Marcellus. Marcellus comes over and says the same BS. Can't show it on the website and kept saying, "That's how it works here and the manager won't accept the internet asking price." My friend and I stood up, told him it was nice meeting him, and rolled the heck out of there. People, stay clear of this clown show if you can! I read the reviews online and regardless of what I read, I went in there with high hopes.... Sadly enough, the reviews of this place are true. :-/ Word of advice to Marcellus, you're a great sales person with lots of personality. Please quit this place and go work for a reputable dealership with true leadership that can support you. This place could mess up your reputation! More

Advertised a vehcile available. Recieved a call to come in and they have the vehicle in stock ready for a test drive, around 8am. Arrived at dealership at 930, was told to wait because Ed was with another in and they have the vehicle in stock ready for a test drive, around 8am. Arrived at dealership at 930, was told to wait because Ed was with another customer despite an appointment but no big deal. Waited about 45mins atleast, in the mean time walked around observed that they didn't have the vehicle. Ed comes out and says sorry our inventory says we do but we sold it already. Informed him spoke to someone saying they have the car, therefore drove 90mins to the dealership. No appology but on the bright side, worth it i would want to deal with a terrible unfriendly dealership anyway. Bankrupty wont be a bad idea for this place, opportunity to get rid of the poor management and restructure. More

Don't ever buy a car from this dealership. I hope others agree. The people and the service all terrible. If I could rate 0 stars I would. I would never recommend anyone buy a car here. A bunch of crooks agree. The people and the service all terrible. If I could rate 0 stars I would. I would never recommend anyone buy a car here. A bunch of crooks and ignorant people and it starts at the top More

It is hard to believe this is a real Chrysler, Jeep, Dodge Dealership. It should be called "The Route 46 Dope'em & Rope'em Used Car Rodeo" as the advertised "Internet" price of a used car listed on the Dodge Dealership. It should be called "The Route 46 Dope'em & Rope'em Used Car Rodeo" as the advertised "Internet" price of a used car listed on their site is not even close to the real asking price. They rope you in with a dopey price that has $2,000 of undefined "rebates" built into it without so much as a single asterisk anywhere on it to indicate the price has conditions. To find the conditions you have scroll to the bottom of the Previously Owned Vehicle Inventory page where(if you are really paying very close attention)the line "All vehicle prices reflect $1000 Route 46 Chrysler Owner Loyalty Rebate, and $1000 College Grad Rebate" is shown buried directly under another line of unrelated text. Who ever heard of a rebate on a used car...much less two totaling $2,000. Worse the rebates are not defined! Who qualifies for a "Route 46 Chrysler Owner Loyalty Rebate"..just previous Route 46 customers who currently own a Chrysler purchased on a Thursday? What is a "college grad"...anyone with any kind of college diploma, or only those with a Bachelor's degree. Is it only someone currently enrolled in a Graduate program perhaps or something else completely? Who knows? They obviously don't want anyone to know because if you knew what they were trying to pull no one would go anywhere near the place. Reid Bigland and the execs @ Chrysler Group, LLC are not going to be happy when they hear about the shenanigans John Sweeney and his Dope'em & Rope'em cowboys are doing dragging the Chrysler name down in their under-handed, possibily illegal, sales methods. More

Tony L was AWESOME, hands down the best car sales consultant I ever dealt with!!!!!!!! This past Saturday I made the greatest decision to drive out to New Jersey/Route 46 and was well taken care of i consultant I ever dealt with!!!!!!!! This past Saturday I made the greatest decision to drive out to New Jersey/Route 46 and was well taken care of in a timely manner. Tony explained everything to me, took his time and made sure I drove away with a top of the line 2012 Jeep Compass. It was painless, quick and easy along with did I mention a great deal. I will soon have everyone I know visiting this dealership to have an excellent experience and hopefully drive away with a beautiful SUV or car as I did. My first car experience in Brooklyn was horrible and I drove away with something that I hated. Had I known about this dealership it would have been my first choice when I decided to get my first car. You live and learn so now I know where to turn...... More

I called the dealer this morning to make an appointment to drop my Jeep Liberty off to have a tire changed. I have the service plan for tire replacement. I spoke with a woman and after telling her I had to drop my Jeep Liberty off to have a tire changed. I have the service plan for tire replacement. I spoke with a woman and after telling her I had a nail in my tire she told me they weren't taking any vehicles in today. I laughed because that is how i calm myself down when I'm angry. She proceeded to laugh. I work in customer service and have for many years and I know that if the customer is laughing and a joke was not told you should not laugh. I was treated very poorly over the phone. I called back and requested to speak to the service manager. I left a voice mail and have yet to receive a phone call back. I understand that they may be very busy, but it only takes 15 minutes to change a tire and I was willing to leave my vehicle there and return in the evening to pick it up. That is very poor customer service and when my lease is up I will not purchase another car from them. More

HORRIBLE.. run, don't walk away from this place. Absolutely the worst car buying experience I've ever had. They are rude, unprofessional and have no clue what they are doing or how customers should Absolutely the worst car buying experience I've ever had. They are rude, unprofessional and have no clue what they are doing or how customers should be treated. It took WEEKS to complete the purchase of my car. Every single document involving the purchase (loan paperwork, registration, etc) had major errors on it which I ended up having to correct MYSELF!!! More

This is a follow up to my previous posting, and is to document further the unsatisfactory nature of their business operations. As part of my original deal in March, the sales order estimated $300 for th document further the unsatisfactory nature of their business operations. As part of my original deal in March, the sales order estimated $300 for the title and tag processing, with the understanding that this was only an estimate and that the difference would be refunded to me. I got the tags and title from the dealer in April. It was over 5 months since the the purchase, and I still had not received an accounting nor refund for the title and tag charges. I called the business office several times, and was given the run around. I left messages with my salesman, but he never called back. I finally drove all the way from NY to the dealer and asked them about the matter. Dan, a guy at the sales podium went to the business office, and after about 30 minutes he came back with a check for the refund. When I asked him the reason for the delay in the refund, he got defensive and just a bit hostile, stating that he got me the check and that's all he was going to do. If I had questions about the delay, I was going to have to find someone else to talk to. This confirmed my suspicion that the dealer's SOP was to delay refunds until the customer hollered loud/long enough. Its a shame that for less than $150, the dealer has to play negative games like this. Shame on their business office. I love the car, but will never do business with this dealer again. More

I was shopping for a two year old Jeep Grand Cherokee Limited. I found a brand new listing on Autotrader.com for the exact car we were looking for. I called to see if it was still in inventory and they Limited. I found a brand new listing on Autotrader.com for the exact car we were looking for. I called to see if it was still in inventory and they said yes and I made an immediate appointment to see the car. My wife then drove two hours from Long Island to New Jersey only to find that they were lying and did not have the car - and no it was not sold withing the two hours it took to get there. Complete bait-and-switch tactic. Do not use these people - they are dishonest and will lie to you with a smile. I wouldn't recommend buying any Snake Oil from them either. Run away! More