Route 46 Chrysler Jeep Dodge

This dealership is completely xx. Service department is the worst. Wish I can say more Service department is the worst. Wish I can say more More

Purchased a new 2024 jeep back in the beginning of June. They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real pl They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real plates. Then they said they’d overnight me a new temporary plate after it was expired, they never did that and never returned my call. Finally got them after the car was technically unregistered for a week. They tried to say “the police are aware of a system issue and won’t give you a problem”… the police could care less about your clerical errors. I doubt route 46 would’ve covered the my tow and impound fees but they had the nerve to claim they would. Then they were supposed to cover the last payment on the car we turned in… they did not and we had to pay it. Okay… time to make right by it… so you’d think. Then they said they’d be issuing a check and mailing it to us. It should’ve been for almost $450. We received a check for $5. When you go in person to speak with someone, they tell you just enough to get you to leave. When you try to call to speak to someone, you get passed all over the place, eventually leave a voicemail and they NEVERRRR call you back (especially sales manager Dave). They seem to think their job ends when you drive off of the lot. This has been an almost two month process of them trying to make right by their screw up. They’re good at selling the car but customer service is a hot pile of garbage. More

Bad customer service service they never return your call. They keep you on hold forever. I’m so disappointed about this Dealer. I just need a simple answer for a small questions and they give me the runaroun They keep you on hold forever. I’m so disappointed about this Dealer. I just need a simple answer for a small questions and they give me the runaround for three days already. Nobody could answer me a simple question regarding my car, the receptionist keep telling me OK we will call you back. We will call you back and nobody call back and I call every day. She put me on hold and then she come back. She said they are busy. They will call you in half an hour, I’ve been dealing with this dealer for five years , and I don’t want to come to the point to write a bad review, but I Don’t have a choice at this moment I don’t believe that a service advisor don’t have five minute to talk to a customer to answer his question. More

I would like to shout out Gabriel Dominguez! This is my 4th Jeep that I have leased at Route 46 and each time I go back to Gabriel. He makes my experience so easy and straightforward. He's profe This is my 4th Jeep that I have leased at Route 46 and each time I go back to Gabriel. He makes my experience so easy and straightforward. He's professional, honest, answers all my questions and always gets me the best deal. If you're looking for a Jeep go see him and know that you will get the best deal and service. Plus, a kick xxx Jeep. More

I brought my vehicle here for a simple oil change and tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (M tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (Moriah Santos) and waited in the customer waiting room. After waiting for two hours! the service advisor walked into the waiting area to informed me that my vehicle is "All most done". Waited another hour (now 3 Hours since they check me in for an Oil Change/Tire Rotation) when I decided to check with the advisor on the status of my car. She said the car is done, but its still in the shop. What?? I actually saw my car in the shop with the hood still open. Waited another 20-30 mins when they pulled my car out into the parking lot. I paid $215.00, walked to my car to see that the car had greasy palm prints on the hood, and driver's side door. They never reset the oil life indicator, and did not change the Next Service Due window tag. I walked back in, and informed the service advisor, when a worker came out and told me it was his only second day with the company and did not know how to reset the the indicator. This place has the worst car service I've ever been to. They lost a committed consumer, I will never purchase or use this dealership ever again! P.S. The computers (according to the advisor) was down and could not print me any documents related to the service performed. More

Is it possible to give negative star, this is by far the worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones. worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones. More

THE WORST POST SALE I'VE EVER SEEN! ! IF I COULD PUT ZERO STARS I WOULD DO IT. They don't answer the phone. They don't respond to emails. I've been waiting for my plates for almost ! IF I COULD PUT ZERO STARS I WOULD DO IT. They don't answer the phone. They don't respond to emails. I've been waiting for my plates for almost 2 months and they haven't resolved it. I've been there several times and it doesn't work. They keep blaming the DMV, but I've never seen the DMV take 2 months.!! In addition to having added a useless guarantee that I didn't want. (I called the warranty company and they granted it later) DO NOT BUY FROM THIS PLACE. More

Theses people will straight up try and rob you in any way possible….will add high price items on your contract hoping you won’t notice them….you can do what you want but I would stay as far away from these c possible….will add high price items on your contract hoping you won’t notice them….you can do what you want but I would stay as far away from these crooks as possible…definitely buy beware!!!! More

HORRIBLE HORRIBLE HORRIBLE. Salesman could care less your just a number to him. CLEARLY TOOK ADVANTAGE OF ME BECAUSE I WAS NEW AT PURCHASING, I usually lease. I bought a vehic Salesman could care less your just a number to him. CLEARLY TOOK ADVANTAGE OF ME BECAUSE I WAS NEW AT PURCHASING, I usually lease. I bought a vehicle that I should have never taken off the lot but did. Came back the next day to get my vehicle cleaned sat there for about 3 hours for nothing they did the wrong car. Had to bring the car back another day. Then I told them my usb and charging plugs were not working told me it would be a quick fix and I can still take the vehichle home and said I need to make a seperate appointment for that between Monday - Friday 9 - 5 and it could take a couple days. Once again should have never taken the car off the lot. Then I have been calling now to speak with someone since OCT 2023 leaving voice mails and not one manager, sales person NO ONE has called me back. I have left messages, sent text messages. NOTHING. WORST SERVICE EVER. NEVER EVER DEAL WITH THEM More