Route 46 Chrysler Jeep Dodge

This is my second review stemming from a recent vehicle lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond m lease… regarding the new truck I really have no complaints but the rest of it, COMPLETE NIGHTMARE. Their quality of customer service is poor beyond measure. First, my temp tag expired and they refused to print me a new one even though my regular plates were not available yet. They tried to tell me the cops wouldn’t give me a hard time, yeah sure, the cops definitely care what sales manager Dave said… Then they didnt make the last payment on my old vehicle, which was part of the agreement with the new lease. Then they said they issued me a check to reimburse me, I open the mail and it was a check for $5. It took almost 2 months to finally get it rectified after I had to go there in person four times because the managers don’t answer the phones or return voicemails. Mind you the issue also only got rectified after a previous bad review that I refused to take down. Just when I thought they undid all of their wrongs, it got worse. I turned in my old vehicle on June 4th, they didn’t ground it and return it to the company that “owned” the vehicle until July 31st… so I get a bill in the mail for repairs for about $3100 from the leasing company, which included the disposition fee that Route 46 was also supposed to pay. There was significant damage to the hood, damage to the roof, and a broken taillight among other minor necessary repairs that I got billed for… of that amount the only thing that was present when I dropped off the vehicle that I was billed for was the removal of window tint - okay, my fault. When I went there (AGAIN) because no one returns a phone call, I requested the inspection report for when they took the vehicle in. They didn’t do one but they did notate the mileage. I have no idea what happened in the five miles it was driven after I dropped it off, in the almost two months that it sat on their lot, but I don’t recommend trusting this dealership with anything. After many attempts to speak with someone regarding this matter, they were unwilling to even have a conversation about the damage that absolutely occurred while the vehicle was in their possession… oh, and make sure you look into the people you deal with before giving them your business, our salesman was arrested multiple times for drug use and distribution. Over five months since I bought a car from them and we’re still being haunted by the experience. They should be ashamed of themselves. More

HORRIBLE CAR LOT. ..The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got invol ..The worse customer service sales and service.They sold me a car with engine troubles.Took them over 30days to do patch work after coperate got involved.Still had same issues when i finaly did recieve my car back. I had to go up to dealer numerous times because lack of communication from service consultant and sales consult and they all bold face lied in my face each time.These people dont deserve to be in business..DO NOT BUY OR SERVICE FROM THIS DEALERSHIP!!!!!! More

This dealership is completely xx. Service department is the worst. Wish I can say more Service department is the worst. Wish I can say more More

Purchased a new 2024 jeep back in the beginning of June. They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real pl They made the sale part of it very easy… and then our temporary plates expired, they refused to issue a new one and kept delaying getting the real plates. Then they said they’d overnight me a new temporary plate after it was expired, they never did that and never returned my call. Finally got them after the car was technically unregistered for a week. They tried to say “the police are aware of a system issue and won’t give you a problem”… the police could care less about your clerical errors. I doubt route 46 would’ve covered the my tow and impound fees but they had the nerve to claim they would. Then they were supposed to cover the last payment on the car we turned in… they did not and we had to pay it. Okay… time to make right by it… so you’d think. Then they said they’d be issuing a check and mailing it to us. It should’ve been for almost $450. We received a check for $5. When you go in person to speak with someone, they tell you just enough to get you to leave. When you try to call to speak to someone, you get passed all over the place, eventually leave a voicemail and they NEVERRRR call you back (especially sales manager Dave). They seem to think their job ends when you drive off of the lot. This has been an almost two month process of them trying to make right by their screw up. They’re good at selling the car but customer service is a hot pile of garbage. More

Bad customer service service they never return your call. They keep you on hold forever. I’m so disappointed about this Dealer. I just need a simple answer for a small questions and they give me the runaroun They keep you on hold forever. I’m so disappointed about this Dealer. I just need a simple answer for a small questions and they give me the runaround for three days already. Nobody could answer me a simple question regarding my car, the receptionist keep telling me OK we will call you back. We will call you back and nobody call back and I call every day. She put me on hold and then she come back. She said they are busy. They will call you in half an hour, I’ve been dealing with this dealer for five years , and I don’t want to come to the point to write a bad review, but I Don’t have a choice at this moment I don’t believe that a service advisor don’t have five minute to talk to a customer to answer his question. More

I would like to shout out Gabriel Dominguez! This is my 4th Jeep that I have leased at Route 46 and each time I go back to Gabriel. He makes my experience so easy and straightforward. He's profe This is my 4th Jeep that I have leased at Route 46 and each time I go back to Gabriel. He makes my experience so easy and straightforward. He's professional, honest, answers all my questions and always gets me the best deal. If you're looking for a Jeep go see him and know that you will get the best deal and service. Plus, a kick xxx Jeep. More

I brought my vehicle here for a simple oil change and tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (M tire rotation; on Tuesday, June 25, 2024. I made an appointment one week in advance. Checked the car in at 12:00 pm, spoke to the service advisor (Moriah Santos) and waited in the customer waiting room. After waiting for two hours! the service advisor walked into the waiting area to informed me that my vehicle is "All most done". Waited another hour (now 3 Hours since they check me in for an Oil Change/Tire Rotation) when I decided to check with the advisor on the status of my car. She said the car is done, but its still in the shop. What?? I actually saw my car in the shop with the hood still open. Waited another 20-30 mins when they pulled my car out into the parking lot. I paid $215.00, walked to my car to see that the car had greasy palm prints on the hood, and driver's side door. They never reset the oil life indicator, and did not change the Next Service Due window tag. I walked back in, and informed the service advisor, when a worker came out and told me it was his only second day with the company and did not know how to reset the the indicator. This place has the worst car service I've ever been to. They lost a committed consumer, I will never purchase or use this dealership ever again! P.S. The computers (according to the advisor) was down and could not print me any documents related to the service performed. More

Is it possible to give negative star, this is by far the worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones. worse place to do business. 45 days ago I leased and still no plates. They don’t even answer their phones. More

THE WORST POST SALE I'VE EVER SEEN! ! IF I COULD PUT ZERO STARS I WOULD DO IT. They don't answer the phone. They don't respond to emails. I've been waiting for my plates for almost ! IF I COULD PUT ZERO STARS I WOULD DO IT. They don't answer the phone. They don't respond to emails. I've been waiting for my plates for almost 2 months and they haven't resolved it. I've been there several times and it doesn't work. They keep blaming the DMV, but I've never seen the DMV take 2 months.!! In addition to having added a useless guarantee that I didn't want. (I called the warranty company and they granted it later) DO NOT BUY FROM THIS PLACE. More

Theses people will straight up try and rob you in any way possible….will add high price items on your contract hoping you won’t notice them….you can do what you want but I would stay as far away from these c possible….will add high price items on your contract hoping you won’t notice them….you can do what you want but I would stay as far away from these crooks as possible…definitely buy beware!!!! More