Route 44 Hyundai

Poor customer service The writing is on the wall Chain of Events: I am a Nurse, my wife is a nurse…..We understand how important it is to maintain ones trust to reciprocate The writing is on the wall Chain of Events: I am a Nurse, my wife is a nurse…..We understand how important it is to maintain ones trust to reciprocate Pride in what we do. This is a long story about how a hardworking family is being taken advantage of for their patience. The owner of this Business should be aware of the SERIOUS Lack of COMMUNICATION, RESPECT, and DIGNITY that is portrayed by Route 44 Hyundai Raynham so that NO ONE has to go through this again. • 2/28 we brought our 2013 Ford Escape to the dealership for a coolant leak. (We bought the vehicle 2 years ago from them and purchased the extended warranty.) They said it was the water pump and that it was covered. • 2/29 The next day they called me and stated the vehicle requires specialty tools and they needed to send it to Ford.(neglecting to mention it was no longer starting after incorrectly attempting to fix it) The vehicle gets to Ford and I get a call from the warranty company stating they will pay for the water pump but have to investigate why the engine jumped time. The warranty company stated “the vehicle had over heated a couple times to cause this and wanted to figure out why.” (again not communicated with me by the Dealership) I informed them that I drove the vehicle to the dealership without any dummy lights on. The tech at Ford informed me that the vehicle would not start when they received it. After the investigator looked at the motor it was determined there was an error when Hyundai tried to remove the crank pulley which caused the engine to jump time. When the Ford tech put the motor back together it was determined the valves were bad and the motor was no good. Mike Pavo at Hyundai was very rude and demanded the car back at his dealership to fix the motor. He also stated that he would get the warranty company to pay for it since he knows the supervisor. I asked why I should trust them to put the engine in since they ruined the first one. He said his guys are good and the book says “ it takes 17 hours to put in the motor but my guys can do it faster”. This was obviously concerning. At this point I attempted to contact the general manager. • 3/15 (2 weeks in the shop) Damian Tsika general manager returns my phone call When I complained to the service department about not even being offered a vehicle to use! Finally I spoke with Damian Tsika (general manger) and he stated” I can let you use a vehicle.” At the time I told him I was now on vacation and was able to give my parents vehicle back since the motor would be at the dealership on March 20 (according to the warranty company, again not communicated by dealership). I assumed the vehicle would be finished before my vacation was over. I also informed him that no one was calling to update me on the vehicle. I had to make all the calls to find out what's going on with the car. I told him there was no accountability on the service department’s behalf. I told him if they simply said “this was our fault and we're going to make this right for you” we would have been ok with that. I asked him how could I trust the service department was going to fix the car correctly so that I could feel that my pregnant wife was safe driving it? Plus my warranty was almost up and how could we be assured this car was going to be ok for at least a couple years. He asked, “what do you want me to do?” (I was stunned they weren't trying to do something to make things right). I said, “what about a guarantee on the motor?” He said “I might be able to do something I'll call you tomorrow.” 3/16 Damian called and offered a 1 year unlimited mile warranty on the motor. I said” I basically have a year on the current warranty”. So he said, “what about 2 years 20k miles?” I said, “that's a little better.” I said, , “how about you get me into a new Santa Fe taking my car in as trade.” “I want the same options as the Ford has and to be around the same monthly payments.” (Currently paying $420/month) He said he could do that and I planned to go there Monday march 20. 3/20 I went to the dealership and the sales man I was supposed to talk to was busy and handed me off to another one. So I said to both them “do you understand the situation and why I want a new car?” The original sales man said that I want one because I’m having problems with my vehicle. I explained that the service department caused these problems and that’s why I was in the market for a new car. They were shocked when they heard the story. ( Damian never came out to see us, never shook my hand, and never apologized for our great inconvenience) my wife test drove e new Santa Fe with similar options to the ford. The sales person came back with a monthly payment of $ 630 per month with no money down. I gasped as this was more than $200 more a month! I said “is Damian here because he needs to come out here and speak with Me.?” So he came out and said “what seems to be the problem.” I told him that during our talk I said I could be reasonable with purchasing a new vehicle with upping my payment a little but $200 was crazy! He then stated very arrogantly “how am I to know what is reasonable for you?” I couldn’t believe what the breakdown explaining the payment was saying. They bumped my trade from 10k to 12k(I owe 18k on the car), then the Santa Fe price was 33k(which got bumped up to 2k more than listed on the website, hmm!). So this came to around 40k financing, WOW!! He said “I can’t lose 5k on the car.” Meanwhile in quotes on the wall in the dealership it states “One customer well taken care of could be more valuable than $10,000 worth of advertising”, “Customers will want to talk to you if they believe you can solve their problems.” I don’t think they really believe either of these quotes they have on the walls in the dealership. I said “this is clearly never going to work so finish my car give me the warranty and detail the car.” • Wednesday 3/22 I CALLED in the afternoon to check the status of the car since I had not received an update. I was told by a woman they were working on it and it should be ready tomorrow. • Thursday 3/23 I CALLED around 5 o’clock to check the status of the vehicle since I had not received a call from anyone. A woman stated the motor was in but they were waiting on gaskets to finish it. At this point my wife tried calling Damian and got a voicemail. My wife is a nurse Manager and is very familiar with the right and wrong way to handle situations when it comes to customer service. In her message she explained her views and how disappointed she was in the way he has handling this situation and that she would like a call back. • Friday 3/24 Damian called my wife and he agreed with her on everything she was saying and tried to get her into the Santa Fe for a better price. He told her to fill out the forms to get things started and he can get us into the Santa Fe for $535 a month with $1500 down. She called as I was at work. I called him back and told him that wasn’t good enough since he had our car for almost a month. I asked him if he had a family and to put himself in my shoes. I said would you feel safe with your pregnant wife and 2 year old son driving in that car. He said I understand what you’re saying. I asked for the breakdown of the payment, it worked out to be the 38k plus my $1500 down which brings us to almost the 40k from before. All he did was add an extra year to the loan to make it less money. He then tried to tell me he was taking a 2k loss. I told him I’m not asking for the car for free but that I expected a great deal where they would take a loss to get me to a price that made me happy. I then gave him one more chance to get me another vehicle. It told him I would take a lightly used Santa Fe with the options I wanted because I knew he could work more with the price on a used vehicle. I also asked him what the status of my current vehicle was.( Because the service department did not contact me ) He stated they’re having problems with the coolant sensor and they need to be reset by Ford. He assured me ford was coming down Saturday morning to reset the sensors. • Saturday 3/25 He left a message for me and didn’t have any vehicle that fit the criteria. He then still tried to sell me the new vehicle for the same price! He also stated Mike would get back to me later on the status of my vehicle. Mike called me Saturday afternoon and informed me that now the sensors were bad and that he needed new ones from ford and that would be taken care of Monday 3/27. I told him this whole thing is a complete disaster. He stated this has been a disaster for him too. In my opinion he should be sympathizing for me not trying to get me to feel bad for him! • Monday 3/27 Mike then called late afternoon leaving a message to inform me they had the parts and they were still working and would give me a call Tuesday 3/28 (which brings us to 29 days). I listened to this after my shift had finished at work and could not believe it! I called to speak with Damian (of course it goes to voice mail.) I informed him that I’ve been patient long enough and am now getting a lawyer. I do not feel this is a car safe for my pregnant wife and 2 year old son to drive in. I then received another call later in the night from the service department relaying the same information Mike had left on my phone earlier. (Now they decide to call and communicate) I couldn’t believe that both the service manager and general manger had this poor guy call me! At this point I need something to be done and am reaching out to whoever can help me. I’ve tried calling the Taunton chamber of commerce to have a message of my dissatisfaction sent to Mr. Barbosa, the owner of the dealership, who sits on the chamber’s board. He has supposedly spoken with Damian but it clearly hasn’t gone far. It is clear to me that this Dealership has no respect for the hardworking family and does not represent Dignity in Customer Satisfaction as portrayed on their walls. I am beside myself at this time and feel unsafe in an extremely vulnerable circumstance. I am afraid my wife and my children’s lives are in the hands of the Dishonest and Disingenuine personnel at the Route 44 Hyundai in Raynham Ma. More

Great experience I had a great experience with leasing a new vehicle, Joe Branco was great, everything went smoothly and I am very happy with the vehicle, love the APP I had a great experience with leasing a new vehicle, Joe Branco was great, everything went smoothly and I am very happy with the vehicle, love the APPLE car play too. More