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Route 23 Nissan
Butler, NJ
827 Reviews
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October 05, 2023
It has been two weeks since I have contacted this dealership. Just awful! Initially, I spoke a sales associate and asked for a used car sales person. I was told someone would call me back. Nothing. I dealership. Just awful! Initially, I spoke a sales associate and asked for a used car sales person. I was told someone would call me back. Nothing. I had to follow up and explained to another sales associate that I need to speak with a used car sales person, explained prior situation. Explained someone would call back. A female did (Sandy) and I assumed that it was a sales person after talking details only to find out that it was ANOTHER sales associate. I am irritated at this point. She said she would have someone call me. Another female did (Kimberly). I talked about the used M850 and she then explained the 'added' fees of $2k for a lo jack they choose to put on vehicle. I am not interested in lo jack and asked if it can be removed since I am not interested in it. Plus $1K for paint protection and about another $900 for document fees or something like that. They will not remove lo jack to save $2k off price. I was interested in vehicle for price listed. Then, two days later I get a call from Sadar who I believe to be a true salesman (not sure what Kimberly's title is) and leaves a message stating he understands I spoke with Matt on the BMW and wants to discuss more. WHO IS MATT? Never talked to a male since beginning. I called back and asked for Sadar and was told by Vanessa he wasn't in yet. I asked for his voicemail. I was put through to what seemed like a generic recording stating I reached ext. 5012. I left a message, now three days ago, and still no call back. This dealership needs to listen to what customers are asking and needs serious training with their employees. More
by lisam723
Employees Worked With
Sadar
September 27, 2023
We had the pleasure of working with Karl. Karl was able to get us our car for a great price. He was willing to work patiently with us and didn’t rush us through the process. I would definitel Karl was able to get us our car for a great price. He was willing to work patiently with us and didn’t rush us through the process. I would definitely recommend Karl to a friend and relative. More
by Tickles5592
Employees Worked With
Karl Baruch
September 17, 2023
Stop do not go they did not help me with any of my problems after they sold me a 24,900 used car for 39,950 after putting down 17,000 dollars didn’t want any extras told me they were all deducted brin problems after they sold me a 24,900 used car for 39,950 after putting down 17,000 dollars didn’t want any extras told me they were all deducted bring my payment to 305 dollars a month only to make it a 6 1/2 year loan never served my car. Wheels had locks with no keys my problem truly never xxxxed like that in all my 62 years of life More
by btkwalter
Employees Worked With
Alex
August 29, 2023
The most dishonest people I have ever dealt with! I would advise anyone I know to steer clear of this place. I give them 0 stars. If I had enemies I would send them here. I would advise anyone I know to steer clear of this place. I give them 0 stars. If I had enemies I would send them here. More
by kscheyer
Employees Worked With
Sebastian Vargas
July 24, 2023
Josh, the sales, made the car purchase process easy and effortless. He conducted a thorough analysis of my needs and offered me the perfect option. I am very happy with my purchase and grateful to him for effortless. He conducted a thorough analysis of my needs and offered me the perfect option. I am very happy with my purchase and grateful to him for his professionalism. More
by Paul Newman
Employees Worked With
Peter Obrien
July 21, 2023
It's a pleasure to work with the team of managers at this car dealership. Noella was very attentive to my needs and offered excellent options. Sebastian helped with financial matters. I am satisfied with my car dealership. Noella was very attentive to my needs and offered excellent options. Sebastian helped with financial matters. I am satisfied with my purchase and grateful to the entire staff. More
by Ariel Murray
Employees Worked With
Martin Franco
