Route 23 Nissan

Route 23 Nissan responded

Sky, I apologize for your experience here with us at Route 23 Nissan and any inconvenience caused. Feel free to reach out to me to discuss further regarding your feedback, Steph C stephanie@route23nissan.com

Route 23 Nissan responded

I'm sorry to hear about this experience Geo. It is our mission to show great customer satisfaction. Thank you for sharing your feedback with us, we hope to earn your business again in the near future. Kindly, Steph C 973-283-8700 stephanie@route23nissan.com

Route 23 Nissan responded

hello Carreview44, I sincerely apologize for the confusion and frustration you experienced during your recent visit to Route 23 Nissan. We strive to be transparent and upfront about all costs associated with our vehicles, and it's disheartening to learn about your disappointment regarding the increase in the fees. I completely understand your concerns, and as the owner's loyalty manager, I want to assure you that your feedback is invaluable to us. This situation doesn’t reflect the standard of service we aim to provide. Please know that your satisfaction is our priority, and I'd like to extend an invitation to discuss this matter further. I'm here to address any questions or concerns you might have and work toward a resolution that aligns with your expectations. Feel free to reach out to me directly. Your feedback is crucial in helping us improve our practices and ensure a more positive experience for all our customers. Warm regards, Korina Owner's Loyalty Manager Route 23 Nissan 9732838700 Korina@route23nissan.com

Route 23 Nissan responded

Christian, Thank you for sharing your experience. It is tragic the issues you've encountered with your truck. While we sympathize with your situation, we'd like to clarify some aspects that may help shed light on the challenges faced in addressing your concerns. Unfortunately, without an active warranty, resolving mechanical issues becomes more complex, especially when they occur after a substantial period since the purchase. Additionally, negative equity in a trade-in vehicle can impact future transactions, and it's something we discussed openly when you came in. We understand your frustration, and we genuinely tried our best to assist within the confines of the situation. My name is Korina, as you know and I'm here to further discuss any possible options or provide guidance moving forward. Please feel free to contact me directly at 9732838700 or via email at korina@route23nissan.com. Your feedback is crucial, and we value the opportunity to address your concerns. Best regards, Korina at Route 23 Nissan 9732838700

Route 23 Nissan responded

Dear Jajndset88, I hope you are well. My name is Korina, and I'm the Owners Loyalty Manager at Route 23 Nissan. I am truly sorry for the disappointing experience you encountered during your recent visit. I want to extend my sincerest apologies for any and all the lack of transparency regarding our fees, and the conduct displayed by our team members. Your account of your interaction with us is concerning, and it falls far below the standards we strive to uphold at our dealership. As the Owners Loyalty Manager, I'm here to ensure that your concerns are heard and will be addressed effectively. I would like to invite you to reach out to me directly at 973-283-8700, so we can discuss your experience in detail and work towards a resolution that meets your expectations. I apologize sincerely for the inconvenience caused and assure you that your feedback is taken seriously. Your satisfaction is of utmost importance to us, and I am dedicated to rectifying this situation. Thank you for bringing this matter to our attention. I sincerely hope to have the chance to speak with you and regain your trust in Route 23 Nissan. Warm regards, Korina Owners Loyalty Manager Route 23 Nissan 9732838700 x 5051

Route 23 Nissan responded

Hello, Thank you for taking the time to share your feedback. We genuinely appreciate your input and apologize for any confusion regarding our pricing structure. We understand your concern about additional fees, and we want to assure you that transparency is of utmost importance to us. Your feedback highlights an area where we can improve, and we are actively reviewing our processes to ensure that all fees, including reconditioning fees, are clearly communicated upfront. We value your perspective, and your insights are crucial for refining our customer experience. If you have any further concerns or if there's anything specific you would like to discuss regarding your experience, please feel free to reach out directly. We are committed to addressing your feedback and making the necessary adjustments to enhance our service. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future. Best regards, Korina C. Owners Loyalty Manager Route 23 Nissan 9732838700 x 5051

Route 23 Nissan responded

Dear John, I want to personally apologize for the experience you had during your visit to our dealership. Your feedback is important to us, and I'm truly sorry to hear that you found our sales approach to be high pressure and deceptive. This is not the level of service we aim to provide. I appreciate your candid feedback, and I assure you that we take your comments seriously. We are committed to providing a better experience for our customers, and we will use your feedback as an opportunity to improve our sales approach. If you ever reconsider, we'd like the chance to make things right and provide a more positive experience. Please feel free to reach out to me directly at (551) 243-8393, extension 5051. We value your input and will work to address your concerns. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to serve you better in the future. Sincerely, Korina C. Owner's Loyalty Manager Route 23 Nissan 9732838700 x 5051

Route 23 Nissan responded

John, We appreciate your feedback and apologize for any inconvenience you've experienced with your recent purchase from Route 23 Nissan. Your satisfaction is important to us, and we take your concerns seriously. I want to assure you that we are committed to resolving this issue. We have addressed your concerns with Yacine, and I can confirm that the tires were ordered as promised. Yacine has been in contact with you and will keep you updated on their arrival. We appreciate your patience and understanding. At Route 23 Nissan, we value our customers, and your feedback helps us improve our services. We are constantly working to ensure our customers have a positive experience, and we are dedicated to making things right for you. If you have any further questions or concerns, please feel free to contact me, Korina, the Owner's Loyalty Manager, at our dealership. Your satisfaction is our top priority, and we are here to assist you. Thank you for choosing Route 23 Nissan, and we look forward to ensuring a smooth resolution to your concerns. Sincerely, Korina Owner's Loyalty Manager Route 23 Nissan