Route 23 Nissan

THE STARS SHOULD GO INTO NEGITIVE NUMBERS THIS IS THE VERY WORST DEALERSHIP HORRIBLE SALES AND THE SERVICE MANGER SHOULD BE FIRED. MY WIFE LEFT IN TEARS WE WERE VERBALY ABUSED BY THE SERVICE MANAGER NISS VERY WORST DEALERSHIP HORRIBLE SALES AND THE SERVICE MANGER SHOULD BE FIRED. MY WIFE LEFT IN TEARS WE WERE VERBALY ABUSED BY THE SERVICE MANAGER NISSAN CUSTOMER CARE WAS NOTIFIED AND A COMPLAINT WAS FILED,I WOULD NEVER GO HERE AGAIN,HORRIBLE EXPERIENCE OVERALL,DO NOT SHOP HERE EVER More

In January 2023 I saw a 2020 Rogue Sport on their site for $23,000. I went to look at it and decided to purchase it. By the time the deal was said and done the car was $31,000. I was shocked at the fees t for $23,000. I went to look at it and decided to purchase it. By the time the deal was said and done the car was $31,000. I was shocked at the fees they charge. $5,000 to make sure the car is sellable. They said it was because of covid. I bought a new Rogue from another dealer. A few weeks ago I had an electrical fire in the wire harness. I brought it to Rt 23 because it was a mile from my work. The experience from the second day was an absolute nightmare. I went back the next day to get some items that I needed and they had lost my key. I went back the next day with my spare key but they had found mine. After the insurance adjuster inspected it and wrote up an estimate, I started getting the runaround from the service department. I was told it would be done in a few days, then in two weeks. After the two weeks the service department told my adjuster that the wire harness was on back order for two months. I was surprised by this so I called and they confirmed to me it was indeed backordered that long. The gentleman I was dealing with in service was John. Every time I called him I was told he would call me back right away. Not once did I ever get a call back. He called me a few times, but never a return to my call. John never wanted to explain anything to me, I sat back and waited. Then I was told by my insurance that I was only covered for the rental until 2/21/24. Last Friday, 2/16/24, I called John and he told me that they were going to temporarily repair my car so that it was drivable and I "would not be on foot". He said he got the insurance company's approval all they had to do was drive it for 30-miles before I could have it and if anything happened to the car Rt 23 Nissan would not be responsible, that I was. This didn't sit well with me, I immediately called my adjuster. He informed me that he was never contacted and that no insurance company is ever allowed to make a decision like that. He called the dealership and spoke to Raj, the service department manager. Raj said to him "that conversation never took place" and that the car was being worked on as they were speaking. I called Raj and was told he would call me back, as usual, no call back. So I decided to go there in person and speak to Raj and John. I asked John if he did tell me about the temporary fix and he said yes. Raj had nothing to say to that. I asked him why he told the adjuster that it never happened. No answer. Throughout the whole conversation I asked him twice "did you or did you not tell John (my insurance adjuster) that the conversation never happened. He never answered that question. Instead him and John started saying things like lets not go with the 'back and forth', lets move forward from here. He said the car was being worked on and it would be done the next day. I asked how it is being worked on when the wire harness was backorderd for 60-days. He said it was not on backorder, so I turned to John and asked him if he told me it was, he said yes he did. So now I know either one of them or both of them are lying. They both started to talk at the same time repeating things they had already said. I told them to stop giving me their 'salesman double talk'. They did not like that. They said the car would be done that night or the next morning. The next day I never heard from anyone so at 5:00 I called John. He said it was still being worked on so did I really want him to waste his time calling me to tell me that. I asked him to explain the switch to me and he said "Miss Shirley, if you don't know anything about cars, why would I explain it to you"? The next day when I went to pick up my car, he would not give me an itemized list of the work that was done. He gave me the insurance estimate. I asked again for an itemized list and he said they don't do that. I will never go there again and I will warn anyone I know not to go there. I was not given an option to put zero stars. More

The worst place to buy a used car. This slealership uses some misleading tactics, and they add about $5000, in some makeup expenses, like cpo, lo jack, tri coat pain protection, to the This slealership uses some misleading tactics, and they add about $5000, in some makeup expenses, like cpo, lo jack, tri coat pain protection, to the price of each used car they sell . I was looking at 2021 Nissan Rogue SV, with ever 30,000 miles, and salesman wouldn’t even show me out the door total price of the car, instead he kept walking back and forth, between his desk and sales manager office. He was only showing me monthly payments. I came prepared and I did all my research before I came to the that slealership, with my bank pre approved numbers, but I guess they didn’t like that, and after about 25 minutes of me not getting what I wanted, I just walked out of that place. By the way the sales manager, never even approach me . I have read they reviews afterwords, I have noticed that this slealership does this same hidden cost selling tactics to all their potential buyers. I wouldn’t recommend this dealership to my worst enemy. More

I went on the website did all the cost analysis so I would be prepared, when they came back with the estimated monthly, they had my financing a thousand dollars more than the advertised price..... and i would be prepared, when they came back with the estimated monthly, they had my financing a thousand dollars more than the advertised price..... and it was putting $5,000 down!!!!! The advertised price had all the fees and taxes on the website, and they some how added another $3995 to the price. I am waiting to here from the GM. I would not trust this dealership! More

Karl was an awesome salesman. Come by and check him out. Will recommend Karl to my friends. Come by and check him out. Will recommend Karl to my friends. More

Absolutely horrible dealership. Their Service department is the worst I’ve ever dealt with. They lie, manipulate and try to scam you into getting extra services done on your vehic Their Service department is the worst I’ve ever dealt with. They lie, manipulate and try to scam you into getting extra services done on your vehicle that are not needed. I will never take my truck back to this dealership for any type of service. More

Great overall experience. Karl very helpful and great salesman. Will recommend Route 23 Nissan to my friends and family. Karl very helpful and great salesman. Will recommend Route 23 Nissan to my friends and family. More

Dishonest, greedy, business that has a deplorable manner of operating. Not worth a single second of am honest person's time. You can do much better, you could not do worse. Stay away stay far far away. of operating. Not worth a single second of am honest person's time. You can do much better, you could not do worse. Stay away stay far far away. More

Purchased a used Subaru on a Wednesday. Was told dented engine hood would be replaced. On Saturday I’m told the hood was replaced and waiting for paint to dry. Monday I’m told the part has Was told dented engine hood would be replaced. On Saturday I’m told the hood was replaced and waiting for paint to dry. Monday I’m told the part has not come in yet. Why tell me it’s painted when it hasn’t arrived? I hate being lied to. What happened to your integrity Ray Perez? Don’t xx your customers! More