Route 23 Nissan

Great experience over here at route 23 Nissan. Awesome crew, seamless and easy process for my second time now. Zain, Feliciano and Dave were a great help. Awesome crew, seamless and easy process for my second time now. Zain, Feliciano and Dave were a great help. More

Very good service, Colin, the sales agent was very helpful and with great communication all the way throughout the process. The car is awesome too. helpful and with great communication all the way throughout the process. The car is awesome too. More

It’s always stressful looking for a new vehicle and I generally find dealerships very overwhelming. I have to say I didn’t feel this way at all with route 23 Nissan. Right when I walked in I was greeted generally find dealerships very overwhelming. I have to say I didn’t feel this way at all with route 23 Nissan. Right when I walked in I was greeted by Zain. We went over what I was looking for and the budget I had to work with. From the beginning I had a good feeling because he was not the typical sales guy putting pressure on the customer. He really took into account what worked for me and went above and beyond to make it happen. To me, showing he was genuinely there to help me was so nice and not seen often. I highly recommend if you’re looking for a car to speak with Zain. He won’t disappoint and you’ll walk out happy. 5 stars. Thank you! More

I came in today to purchase a car and Dylan was a very good helper. I will recommend him anytime. Keep up the good work Dylan. Foly. good helper. I will recommend him anytime. Keep up the good work Dylan. Foly. More

Zain was great while we purchased a new car from route 23 Nissan! Great experience! Nissan! Great experience! More

We were lucky enough to be greeted at the door by Dylan Russo. Very knowledgeable and helpful. Made the whole “ dealership experience “ pleasant and easy! Russo. Very knowledgeable and helpful. Made the whole “ dealership experience “ pleasant and easy! More

Buyers beware! This dealership tries to roll in extra costs (approx 6k!!) After sitting down for over 3 hrs and walking out, I cant believe all the similar experi This dealership tries to roll in extra costs (approx 6k!!) After sitting down for over 3 hrs and walking out, I cant believe all the similar experiences that I just experienced a couple hrs ago! I was interested in a used car, sat down and negotiated a discounted price When my salesman went to finance (a guy who stated today) they came back with escalated costs of almost 6000!! Tried to tell me these costs were not optional When I told him there was no deal he reworked his numbers and removed those additional costs (which I thought) until he came back a third time after I requested to see a breakdown of all my costs He was hesitant and asked if he showed me do we have a deal? I told him no deal until I see the breakdown Well the breakdown had the original escalated costs (which he told me he removed) but reduced Manipulation experts , ridiculous tactics and l tried to lie their way through I told him no deal and walked out I will make sure everyone I knows how this dealership operates and may even escalate to corporate for wasting my time I’d like to add that the salesman Shawn tried his best and made every effort to make me a satisfied customer but infortinalty was out of his control He was courteous and did his job but as for the finance guy(never did get his name but he started today) More

THE STARS SHOULD GO INTO NEGITIVE NUMBERS THIS IS THE VERY WORST DEALERSHIP HORRIBLE SALES AND THE SERVICE MANGER SHOULD BE FIRED. MY WIFE LEFT IN TEARS WE WERE VERBALY ABUSED BY THE SERVICE MANAGER NISS VERY WORST DEALERSHIP HORRIBLE SALES AND THE SERVICE MANGER SHOULD BE FIRED. MY WIFE LEFT IN TEARS WE WERE VERBALY ABUSED BY THE SERVICE MANAGER NISSAN CUSTOMER CARE WAS NOTIFIED AND A COMPLAINT WAS FILED,I WOULD NEVER GO HERE AGAIN,HORRIBLE EXPERIENCE OVERALL,DO NOT SHOP HERE EVER More

In January 2023 I saw a 2020 Rogue Sport on their site for $23,000. I went to look at it and decided to purchase it. By the time the deal was said and done the car was $31,000. I was shocked at the fees t for $23,000. I went to look at it and decided to purchase it. By the time the deal was said and done the car was $31,000. I was shocked at the fees they charge. $5,000 to make sure the car is sellable. They said it was because of covid. I bought a new Rogue from another dealer. A few weeks ago I had an electrical fire in the wire harness. I brought it to Rt 23 because it was a mile from my work. The experience from the second day was an absolute nightmare. I went back the next day to get some items that I needed and they had lost my key. I went back the next day with my spare key but they had found mine. After the insurance adjuster inspected it and wrote up an estimate, I started getting the runaround from the service department. I was told it would be done in a few days, then in two weeks. After the two weeks the service department told my adjuster that the wire harness was on back order for two months. I was surprised by this so I called and they confirmed to me it was indeed backordered that long. The gentleman I was dealing with in service was John. Every time I called him I was told he would call me back right away. Not once did I ever get a call back. He called me a few times, but never a return to my call. John never wanted to explain anything to me, I sat back and waited. Then I was told by my insurance that I was only covered for the rental until 2/21/24. Last Friday, 2/16/24, I called John and he told me that they were going to temporarily repair my car so that it was drivable and I "would not be on foot". He said he got the insurance company's approval all they had to do was drive it for 30-miles before I could have it and if anything happened to the car Rt 23 Nissan would not be responsible, that I was. This didn't sit well with me, I immediately called my adjuster. He informed me that he was never contacted and that no insurance company is ever allowed to make a decision like that. He called the dealership and spoke to Raj, the service department manager. Raj said to him "that conversation never took place" and that the car was being worked on as they were speaking. I called Raj and was told he would call me back, as usual, no call back. So I decided to go there in person and speak to Raj and John. I asked John if he did tell me about the temporary fix and he said yes. Raj had nothing to say to that. I asked him why he told the adjuster that it never happened. No answer. Throughout the whole conversation I asked him twice "did you or did you not tell John (my insurance adjuster) that the conversation never happened. He never answered that question. Instead him and John started saying things like lets not go with the 'back and forth', lets move forward from here. He said the car was being worked on and it would be done the next day. I asked how it is being worked on when the wire harness was backorderd for 60-days. He said it was not on backorder, so I turned to John and asked him if he told me it was, he said yes he did. So now I know either one of them or both of them are lying. They both started to talk at the same time repeating things they had already said. I told them to stop giving me their 'salesman double talk'. They did not like that. They said the car would be done that night or the next morning. The next day I never heard from anyone so at 5:00 I called John. He said it was still being worked on so did I really want him to waste his time calling me to tell me that. I asked him to explain the switch to me and he said "Miss Shirley, if you don't know anything about cars, why would I explain it to you"? The next day when I went to pick up my car, he would not give me an itemized list of the work that was done. He gave me the insurance estimate. I asked again for an itemized list and he said they don't do that. I will never go there again and I will warn anyone I know not to go there. I was not given an option to put zero stars. More