Back

Route 23 Nissan

Butler, NJ

3.6
827 Reviews

1567 NJ-23

Butler, NJ

07405

Directions

By Type

Showing 827 reviews

April 04, 2022

My passenger door handle wouldn’t work. Decided to bring it to the dealership instead of my mechanic in case parts were needed and I wouldn’t have to wait. I specifically told them not to i More

by Cathie
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I’m not rating employees, they are just doing their job
Apr 04, 2022 -

Route 23 Nissan responded

Cathie, Thank you for taking the time to write to us in regards to your experience. The only way we can improve is by customer feedback. If you can provide a little more information for me, I would like to get to the bottom of this. Please email me at Jessica@route23nissan.com. I would like the opportunity to fix this matter and make it right! Thank you, Jessica

March 29, 2022

Dishonest dealership. The prices advertised on cars.com are not the prices you get when you arrive there. They add $5000 of markups and mandatory extended warranty to the More

by softers
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Karl Baruch, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, Ray Reddock
March 19, 2022

I found the dealership to be difficult to deal with. I live in Colorado and have bought many cars in my life, but this dealership seemed very reluctant to provide information about the vehicle. The real More

by dwsr38
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diana
March 05, 2022

Don't believe anything they say. The prices are classic bait and switch. You can pretty much count on lies and an increase of at least 20% in your price. They'll say anything to make More

by Unhappy Customer
Recommend Dealer
No
Employees Worked With
Arnold Tetsoshvili
February 25, 2022

Karl Baruch has excellent customer service. He was very friendly, warm, and approachable. He was also patient, informative and made me feel very comfortable. He even came in on his day off! I w More

by Shanelle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Baruch
February 19, 2022

***Add 6k onto listed price**** My husband had multiple conversations with the salesman and confirmed that the online price was accurate. We drove 2 hours from New York (which they were aware of) with our More

by Cking26
Price
Recommend Dealer
No
Employees Worked With
Jonathan and Mr. Perez
February 18, 2022

Worst dealership,non transparent,thay add immense additional cost without even verifying the numbers,avoid Arnold and the gang More

by wsammy
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Arnold
February 08, 2022

They pulled up my credit report even after I specifically told them not to pull And the story they had was " the other finance guy pulled it while I was talking to one". My reply was "you always have some st More

by Surendra
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
PETER OBRIEN, DAMION FRATER, Ray Reddock
January 09, 2022

Very responsive and affable team ready to provide every information and assistance required. Thumbs up! More

by George Sam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Reddock
January 08, 2022

Karl Baruch was a wonderful sales representative. He was patient and thoroughly explained everything regarding financing and answered all of my questions. I highly recommend purchasing, leasing, or financin More

by Maglioarianna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Baruch
...
20
...