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Route 23 Nissan
Butler, NJ
827 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 28, 2022
I have a brand new 2022 Nissan Pathfinder 10k miles. Air condition doesn’t work. They say it’s a faulty part. Part is on back order. After spending 42k on a car they want me to rent a car. Won’t giv Air condition doesn’t work. They say it’s a faulty part. Part is on back order. After spending 42k on a car they want me to rent a car. Won’t give me a loaner. Now I know why people buy Toyotas and the resale is so much higher. Never again will I buy another. I will trade in asap and get a used 4 runner. Nissan Corp should have given the ok. Not a good company More
by Vincent
Employees Worked With
YANA KUCHERYAVAYA
July 19, 2022
tl;dr They went an extra mile for me, but absolutely watch out for their crazy-high dealer fees. I was searching for an Acura RDX via Autotrader.com and came across what I thought was a smashing deal watch out for their crazy-high dealer fees. I was searching for an Acura RDX via Autotrader.com and came across what I thought was a smashing deal for a 2019 A-Spec version. I requested info via the site and was immediately contacted by one of Route 23 Nissan's sales reps named Carlos. He got me a test drive later that same day. Carlos was an excellent sales person; great conversation, made sure I understood the features of my vehicle, and got the vehicle some quick service while I waited. Due to an unfortunate timing issue with a wire transfer, I couldn't take possession of the car that day. Their finance manager wouldn't release the car because the wire transfer would complete the next day; seriously they already had possession of my trade-in and I couldn't drive it home (insurance was already transferred). Not cool. Carlos was accommodating and helped get me a ride back to my home and also made arrangements to get back to the dealership the following day. To my surprise, instead of bringing me back he personally delivered the car to my home. For that, I have to say it was super awesome. Total thumbs up to Carlos. I'll end this with, somehow through dealer fees the $36k car became $47k. I even traded in a car for $13k and after that amount was applied there were more fees ($699 for documentation?!) then taxes applied. The $36k deal ended up being $37k when all was said and done. I felt there was a lot of hand waving of the explanation for these fees and felt I had no option to negotiate them. Perhaps I should have pushed harder. Buyer beware, they may bring you in with a low vehicle price but those fees they tack on probably made that deal look worse. I'm happy with my vehicle, but a few days after, I'm realizing those extra fees left a bad taste in my mouth and reminded me why the whole 'car buying experience' really sucks. More
by scophotog
Employees Worked With
Carlos
May 23, 2022
Service mgr rudy wonderful. rest of them pitiful..sold a car without oil change ordered wrong parts,broke parts while applying ,unable to diagnose transmission issue after 1 week rest of them pitiful..sold a car without oil change ordered wrong parts,broke parts while applying ,unable to diagnose transmission issue after 1 week. Unable to repair vanandalized car after 8 weeks. More
by mort101699
Employees Worked With
Anthony melia. 1, Karl Baruch
May 23, 2022
Horrendous customer relations,interdepartmental relations,untrustworthy and uneducated in field....never inspected car,ordered wrong parts,broke parts while installing ,unable to diagnose isdue on relations,untrustworthy and uneducated in field....never inspected car,ordered wrong parts,broke parts while installing ,unable to diagnose isdue on recent purchase had to transfer to another dealership at my demanding.owner/president Richard oeshievelli rude send of no help as is gen Mgr Anthony melia. Salespeople uninformed of vandalism to car.....8 weeks since purchase and only 1 week driving.pitiful.no one returns calls or gives contract or follows thru.RUN..... diamond in rough Rudy service mgr. More
by mort101699
Employees Worked With
Anthony melia horrible, rudy service mgr top notch, Karl Baruch
May 19, 2022
The worst dealership ever ! !!!!! I purchased a infinity truck and after the signing I realized 10,200 was stolen from me by Mo the finance specialist there not honest and I was !!!!! I purchased a infinity truck and after the signing I realized 10,200 was stolen from me by Mo the finance specialist there not honest and I was taken advantage of , a single mother. Read their reviews I’m not the only victim . Do not purchase any vehicles from this dealership!!!!! More
by Rushiel Bunbury
Employees Worked With
Mo Falah
May 19, 2022
BUYERS BEWARE. .. My name is Wynette Nedd and I have to let honest hard working consumers know about the gimmick that this dealership is doing. They are trying to c .. My name is Wynette Nedd and I have to let honest hard working consumers know about the gimmick that this dealership is doing. They are trying to convince me that the approval of my loan was determined and constructed on the terms that GAP insurance and EXTENDED WARRANTY be included. This is not true. I contacted my financial institution where they stated that this is NOT the case. They call those things Add-on's". Don't be fooled people, It clearly states in the contract that it's OPTIONAL. I went into the dealership and asked about it and one of the finance agents gave me that BS excuse. The price of my car also went up SIGNIFICANTLY because of all these UNNECESSARY fees. Additionally, you cannot EVER get in touch with anyone past the receptionist. You are immediately placed on hold until it disconnects over and over again. Im also dissatisfied with my experience at this dealership. I had to drive to Butler from SI just to get some answers. I'm disappointed and also embarrassed that my cousin also has the same experience. We spoke to a sales manager about our grievances and you'd think he would correct his finance agent because he knew better. I guess they are all into scamming honest hard working people over there at this dealership. I don’t recommend anyone buy a vehicle at ROUTE 23 Nissan in Butler period. It’s the WORST !!! More
by Wynettenedd
Employees Worked With
Karl Baruch, PETER OBRIEN, DAMION FRATER, MARTIN FRANCO, Ray Reddock
May 14, 2022
Great customer service! !! Upon entering the dealership I was instantly greeted with smiling faces. I came in with no appointment just looking to window shop with the intenti !! Upon entering the dealership I was instantly greeted with smiling faces. I came in with no appointment just looking to window shop with the intention of buying a car in the near future. I didn't have high expectations considering most dealerships ignore a customer not looking to spend but I was pleasantly surprised at the assistance I received. I was given a "VIP Tour" of the showroom by Karl and even got to test drive one of the cars I had been eyeing online for weeks. I ended up falling in love with it and purchasing the car right then and there with no pressure whatsoever. I sat down with Tom who finalized the paperwork for me and even offered me a cold drink from the fridge. They offered me a higher trade in for my Rogue than I was expecting which was the icing on the cake. The car was delivered right to my house. It was a really simple sale and Karl and Tom followed up with me afterwards. 10/10 Really glad I stopped in here. More
by Didi0808
Employees Worked With
Tom, Karl Baruch
April 25, 2022
I saw a certified pre-owned vehicle online, came in to test drive it. I had to wait 2 hours to see the car. When I finally saw the car, it was dirty (was not washed before test drive). I noticed they were test drive it. I had to wait 2 hours to see the car. When I finally saw the car, it was dirty (was not washed before test drive). I noticed they were jump starting the car which I inquired about. I was told the car have been sitting in the parking lot. OK. I also was told the car will be clean and inspected before I take it home after finalizing sales. I waited 5 hours to finalize everything. I was given the car with no gas and a dead battery. I got home and the car did not start the next day. I had to go back for them to put a brand new battery. OMG! I am so disappointed with this dealership. I feel they only cared about making sales more than customer satisfaction. More
by jazz
Employees Worked With
Johnson
April 24, 2022
Karl and the rest of the Route 23 Nissan Team we worked with helped to make our buying process easy. We drove away quickly and pleased with the deal we got. Thank you Karl. with helped to make our buying process easy. We drove away quickly and pleased with the deal we got. Thank you Karl. More
by Gone Rogue
Employees Worked With
Karl Baruch
April 07, 2022
DO NOT BE FOOLED. FALSE MARKETING!!! Online price is not accurate. Went to the dealership after seeing a car we were interested in online, got a quote from a sales per FALSE MARKETING!!! Online price is not accurate. Went to the dealership after seeing a car we were interested in online, got a quote from a sales person that matched the online price, when going to purchase it the next day was told that there were additional hidden fees, incentives, and the car was 15k more! nothing was disclosed on the website and they still tried to mark it up even after admitting that the website did not have information on the fees and additional line items they were charging us for. False marketing and illegal business practice. More
by alfred
Employees Worked With
Spoke with 3+ individuals -not good business practice here!
