Route 23 Nissan

Butler Nissan and Chris Ordaz were absolutely wonderful! We purchased our car here and will be Butler Nissan customers for life! Thank you again, Chris! You were the best! We purchased our car here and will be Butler Nissan customers for life! Thank you again, Chris! You were the best! More

Terrible experience. Got there early for a 12 noon appointment with Bryan. Stood around until 12:15 watching most sales people standing around talking. Finally someone fr Got there early for a 12 noon appointment with Bryan. Stood around until 12:15 watching most sales people standing around talking. Finally someone from the office came out and asked Gerard to help me. I gave him my license and he disappeared for 10 minutes to make a copy. Told me to look at the car while he got the plates. Another 10 minutes. Test drive was fine and we discussed the bald tires, missing key fob and service report. We went back into the dealership and I sat for another 15 minutes. Gerard came back and quoted the internet price plus $2999 for dealer fees and recon and another $1995 for PDI. Also said I would have to finance to get the internet price even though I was paying cash! Another 20 minutes while he looked up my trades - way lower than KBB for a fair car. Ridiculous. Finally we agreed I would come back that evening. Gerard said he finished at 5 but would stay. I agreed to call him with exact time - around 5:30. He said no problem. I left the dealership at 2:00 I called Gerard back at 2:10 - no pickup. Left a message that we would be there at 5:30. Called again at 4 :15 - still no answer or call-back. This dealership called me more than 5 times (once when I was in the dealership) and sent more than 10 texts. They spend a lot of time getting you into the dealership then drag things out, hit you with thousands in extra fees and are not responsive. What a waste of my time. To top it off the car I was looking at had been on their lot for more than a year. Guess they are still looking for a patsy. More

I bought my first car here, and my experience was amazing! My car dealer, Karl, is an amazing specialist who doesn't work by the rules, and his internal goal was something more than just selling me a amazing! My car dealer, Karl, is an amazing specialist who doesn't work by the rules, and his internal goal was something more than just selling me a car. He took all possible measures to make sure that the chosen car fits my needs, and every detail was liked. Super🙏🏽. More

Joshua's customer service was delightful. The manager made sure that all contract details were carefully explained to the buyer. He listened attentively and showed genuine interest in making The manager made sure that all contract details were carefully explained to the buyer. He listened attentively and showed genuine interest in making sure that I was happy with my car choice, patiently answering my questions. Thank you very much, Route 23 Nissan!!! More