Route 23 Nissan

I want to highlight the excellent service at the car dealership. Chris was very attentive and gave me useful advice in choosing a car. I also thank Sebastian for his assistance with financial matters. I dealership. Chris was very attentive and gave me useful advice in choosing a car. I also thank Sebastian for his assistance with financial matters. I am very satisfied with my purchase! More

Route 23 Nissan is the perfect choice for car purchases! The process was fast and efficient thanks to their experienced staff. The convenient showroom location and excellent purchase conditions made it a pl The process was fast and efficient thanks to their experienced staff. The convenient showroom location and excellent purchase conditions made it a pleasant and comfortable experience. More

If you need a reliable car selection service, I recommend turning to them. They are fully customer-oriented and prove their reputation with numerous successful deals. Communication is instant, and the advice turning to them. They are fully customer-oriented and prove their reputation with numerous successful deals. Communication is instant, and the advice is reasonable. I wish them growth and stability! More

Beware of Deceptive Pricing and Hidden Charges from this Dealership! My experience with this dealership was highly disappointing due to the implementation of fake pricing and undisclosed charges. By sharin Dealership! My experience with this dealership was highly disappointing due to the implementation of fake pricing and undisclosed charges. By sharing this review, I hope to warn others about the deceptive practices employed by this dealership. It is crucial for consumers to remain vigilant and demand transparency to protect themselves from such unscrupulous tactics. More

Rating very very poor! ! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointme ! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the main issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the More

I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compe frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the treatment I have received, I feel compelled to share my feedback and caution potential customers against choosing your dealer More

Greats person to work with and helped my wife and I find and test out the best car for our needs. A speedy and delightful process and would recommend in the future. and test out the best car for our needs. A speedy and delightful process and would recommend in the future. More

Butler Nissan and Chris Ordaz were absolutely wonderful! We purchased our car here and will be Butler Nissan customers for life! Thank you again, Chris! You were the best! We purchased our car here and will be Butler Nissan customers for life! Thank you again, Chris! You were the best! More

Terrible experience. Got there early for a 12 noon appointment with Bryan. Stood around until 12:15 watching most sales people standing around talking. Finally someone fr Got there early for a 12 noon appointment with Bryan. Stood around until 12:15 watching most sales people standing around talking. Finally someone from the office came out and asked Gerard to help me. I gave him my license and he disappeared for 10 minutes to make a copy. Told me to look at the car while he got the plates. Another 10 minutes. Test drive was fine and we discussed the bald tires, missing key fob and service report. We went back into the dealership and I sat for another 15 minutes. Gerard came back and quoted the internet price plus $2999 for dealer fees and recon and another $1995 for PDI. Also said I would have to finance to get the internet price even though I was paying cash! Another 20 minutes while he looked up my trades - way lower than KBB for a fair car. Ridiculous. Finally we agreed I would come back that evening. Gerard said he finished at 5 but would stay. I agreed to call him with exact time - around 5:30. He said no problem. I left the dealership at 2:00 I called Gerard back at 2:10 - no pickup. Left a message that we would be there at 5:30. Called again at 4 :15 - still no answer or call-back. This dealership called me more than 5 times (once when I was in the dealership) and sent more than 10 texts. They spend a lot of time getting you into the dealership then drag things out, hit you with thousands in extra fees and are not responsive. What a waste of my time. To top it off the car I was looking at had been on their lot for more than a year. Guess they are still looking for a patsy. More