Route 23 Nissan

Terrible and Unprofessional Car Dealership - Beware! I recently had a truly dreadful experience with Route 23 Nissan that I feel compelled to share with others. I urge everyone to exercise caution wh I recently had a truly dreadful experience with Route 23 Nissan that I feel compelled to share with others. I urge everyone to exercise caution when dealing with this particular dealership as they engage in unprofessional practices. My ordeal began when I purchased a car from them under false pretenses. Firstly, upon taking the car to my local BMW dealership for inspection, I was shocked to learn that the tires were in dire need of replacement and were actually dangerous to drive on. This discovery not only put my safety at risk but also meant additional unexpected expenses for me. I was assured the vehicle had gone through a 131 point inspection, that I paid an extra $1,799 for! It is outrageous that the dealership sold me a car with such blatant disregard for safety. To make matters worse, it turns out that all the trim pieces on the car had been painted black after market and any peeling or imperfections would not be covered under warranty. This information was conveniently withheld from me during the purchase process, which is an unethical practice by any standard. When I tried to reach out to the dealership to express my concerns, my calls were consistently ignored. Despite multiple attempts, no one bothered to return my calls, and conveniently, all the managers were always "busy" whenever I called. Furthermore, the car was promised to be detailed before it was delivered to me. However, upon inspecting the vehicle, I found remnants of gum and candy wrappers in the back seat cup holder, indicating that the promised detailing was not carried out properly, if at all. Moreover, the glove box was still filled with the previous owner's information, which raises serious concerns about the dealership's attention to detail and respect for customer privacy. Additionally, the overall interior of the car was filthy, suggesting a lack of care and maintenance. It has now been over a month since I purchased my car, and I have yet to receive my license plates. Not only is this inconvenient but also puts me at risk of driving with expired temporary plates. I honestly don't even know where to go from here. In light of my experience, I strongly caution potential buyers against engaging with this dealership. Their behavior was completely unprofessional, and they demonstrated a complete disregard for customer satisfaction and safety. The fact that they evaded my attempts to contact them and address the issues only further emphasizes their lack of professionalism and accountability. I regret putting my trust in this dealership and deeply resent the negative consequences I've had to endure as a result. It is my hope that by sharing my experience, I can spare others from falling victim to the same unscrupulous practices. Please be aware and consider alternative options when looking to purchase a vehicle. More

The purchase of my car was a real success. I am sincerely grateful to the team for their invaluable help. They are truly the kind of people who are always ready to help and advise. I confident I am sincerely grateful to the team for their invaluable help. They are truly the kind of people who are always ready to help and advise. I confidently recommend turning to them if you want to receive quality service and find the perfect car. Don't hesitate, go for the best choice! More

I want to highlight the excellent service at the car dealership. Chris was very attentive and gave me useful advice in choosing a car. I also thank Sebastian for his assistance with financial matters. I dealership. Chris was very attentive and gave me useful advice in choosing a car. I also thank Sebastian for his assistance with financial matters. I am very satisfied with my purchase! More

Route 23 Nissan is the perfect choice for car purchases! The process was fast and efficient thanks to their experienced staff. The convenient showroom location and excellent purchase conditions made it a pl The process was fast and efficient thanks to their experienced staff. The convenient showroom location and excellent purchase conditions made it a pleasant and comfortable experience. More

If you need a reliable car selection service, I recommend turning to them. They are fully customer-oriented and prove their reputation with numerous successful deals. Communication is instant, and the advice turning to them. They are fully customer-oriented and prove their reputation with numerous successful deals. Communication is instant, and the advice is reasonable. I wish them growth and stability! More

Beware of Deceptive Pricing and Hidden Charges from this Dealership! My experience with this dealership was highly disappointing due to the implementation of fake pricing and undisclosed charges. By sharin Dealership! My experience with this dealership was highly disappointing due to the implementation of fake pricing and undisclosed charges. By sharing this review, I hope to warn others about the deceptive practices employed by this dealership. It is crucial for consumers to remain vigilant and demand transparency to protect themselves from such unscrupulous tactics. More

Rating very very poor! ! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointme ! Don't even waste your time they have no integrity and don't keep promises made by their staff to do repairs. I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the main issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the More

I am writing to express my disappointment and frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compe frustration regarding the poor treatment I received at the 1567 NJ-23, Butler, NJ 07405 Nissan Dealership. After my recent experience, I feel compelled to share my concerns and provide feedback on the subpar service I encountered. Over the past two years, I have brought my vehicle to the Nissan Dealership located at 1567 NJ-23, Butler, NJ 07405 for service on multiple occasions. Unfortunately, my interactions with their staff have consistently left me feeling neglected and unimportant. I sensed a lack of genuine care and concern, as if my financial situation played a role in how I was treated. The suggestion that I had to go back to where I purchased the vehicle, despite the affiliation between Enterprise and Nissan, was both disheartening and discouraging. During my visits, I frequently brought up the issue of the check engine light, and I was consistently provided with explanations that seemed dismissive and insufficient. The Nissan Dealership service team often led me to believe that the check engine light was simply due to an air filter or an oil change. I trusted their expertise and acted upon their recommendations, only to find myself facing the same issue repeatedly. It begs the question of why my concerns were not addressed effectively, especially given the number of times I brought it up. As my vehicle's warranty expired, the check engine light illuminated once again. This time, I expressed my concerns regarding the lack of response to my previous complaints and the fact that the vehicle's performance was significantly affected. However, instead of offering assistance or investigating the root cause of the problem, the team over at Nissan located on 1567 NJ-23, Butler, NJ team simply reset the light. This response left me feeling unheard and disregarded. Furthermore, the transmission issue that eventually arose was not promptly addressed, resulting in a significant inconvenience for me. I was left without a vehicle for an extended period, unable to carry out essential tasks such as working, shopping, and attending important appointments. I even missed a job interview due to this setback. When the service director finally contacted me on April 11th and offered a loaner vehicle, I hoped that the situation would be resolved satisfactorily. I was informed that the transmission would be ordered and installed, and that there would be no charge to me due to the dealership's failure to address the issue earlier. However, the subsequent communication from your dealership left much to be desired. Upon inquiring about the progress of the transmission installation, I was met with an unprofessional response. Instead of providing an update on the repair, I was told that I needed new tires by a sales technician and a receptionist. This diversion from the issue was both confusing and frustrating. When I attempted to clarify the situation, I was met with further delays and inadequate explanations. To my astonishment, I received a rude notice from your service director, accusing me of costing his technician time and money. I was taken aback by the unprofessional and disrespectful nature of the communication. As a customer, I expect to be treated with courtesy and respect, regardless of where I purchased my vehicle. The behavior exhibited by your staff left me feeling undervalued and degraded. Additionally, the high turnover of your service teams raises concerns about the overall quality of service provided at your dealership. It is disheartening to witness such a frequent change in personnel, as it suggests underlying issues within the organization. I implore you to reflect upon the reviews that customers have left for your dealership, as they consistently highlight the lack of care and poor customer service experienced. In light of my experience and the treatment I have received, I feel compelled to share my feedback and caution potential customers against choosing your dealer More

Greats person to work with and helped my wife and I find and test out the best car for our needs. A speedy and delightful process and would recommend in the future. and test out the best car for our needs. A speedy and delightful process and would recommend in the future. More