Route 23 AutoMall

Big Mistake UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Ma UPDATE: After the dealership saw my review they called me. Rather than their first concern being to fix the situation, Solomon Faizi, the General Manager, accused me of threatening and character assassination with the review I wrote, and that evidently I was going to be a major headache and problem for them and that they weren't going to spend one dime on fixing anything and that they were ready to refund my money and for me to go buy a car from somewhere else. He said he didn't need a customer like me. Can you believe this? He then flipped and said why don't I bring the car in to see what they could do for me and that if we didn't reach an agreement, they would refund everything. And then he flipped back to nasty mode and went off on me yet again, belittling me and the money I put down on the car, when I told him it may not be much money for him, but it was all my savings, before I asked him if he was done and I ended the call. Never in my life have I witnessed a supposed professional speaking this way. I hope you get fired! BEWARE! I purchased a used vehicle with a 30 day dealer warranty from this delaership just last week and my salesman was Andreas England. After a couple days, I noticed there was an oil leak on my garage floor. The red flags went off! I hired a private inspection comapny and had the car fully inspected. They confirmed there was an oil leak, as well as a leaking exhaust, and dirty transmission fluid. When I purchased the car, I was told everything was checked and the car had no problems and would in fact pass state inspection. Evidently, they lied to me. Not only that, but the car had sustained damage to the rear, and had been entirely repainted, which is not on the carfax, nor was this disclosed. A leaking exhaust is NOT going to pass state emissions inspection. A leaking exhaust can leak carbon monoxide into the cabin. Carbon monoxide can kill. I contacted the salesman, Andreas, as well as emailed the sales manager. Andreas was quick to ask me if I can bring in the car immediately the following morning, to which I accepted, but when I asked if it was to address all three of the issues, he said he would find out and call me in the morning. It's now the evening and not only did Andreas never call me all day, but despite sending a second email to create a paper trail of what has transpired so far, and included the sales manager again, I haven't heard back from anyone. That is unacceptable and basically translates to me as F U. I'm not going to sit back and take any of this lightly. To sell a vehicle without disclosing the existing problems is FRAUD! I will be seeking legal counsel as the state of NJ has some very strict laws in place to protect consumers against dealerships. You made a HUGE mistake ignoring me. More

Finally got my F150! The entire team went above and beyond to get me the truck that I've wanted for years at a price that was very competitive! The entire team went above and beyond to get me the truck that I've wanted for years at a price that was very competitive! More

Noelle Khalil top saleswoman I remember my experience here with Noelle Khalil. I went back here recently to purchase another vehicle from her and she wasn’t there. It’s a shame sh I remember my experience here with Noelle Khalil. I went back here recently to purchase another vehicle from her and she wasn’t there. It’s a shame she isn’t there bc she left an everlasting experience with my family and i. Her knwloedge and charming confidence made us really cherish how rare salespeople who make you feel special are. I wish I could buy another car from her, I’m sure wherever she is, she is successful. Thank you Noelle, if you ever read this. More

Three Strikes, You're Out This is possibly the worst dealership I have ever been to. My husband and I went there three times when our car leases were ending and we were shoppi This is possibly the worst dealership I have ever been to. My husband and I went there three times when our car leases were ending and we were shopping around. The first time there, we asked about a Fiesta hatchback. The salesperson said it didn't come in a hatchback. ??? I had just looked at a Consumer Reports, and KNEW that it came in a hatchback. The guy denied it, and tried to sell me a used Nissan! We left. A few years later, we went there after seeing an ad for the Fusion. The salesperson said, "That ad is bull****. ALL car ads are bull****!" Again, we left. Fast forward about 7 years later. We give them one more try. The salesman comes out with no smile, no handshake, no introduction, and wearing a baseball cap. Dressed sloppy. We ask to see the base model Escape, which the Ford website says starts at a little over $24K. He shows us one for over $28K. We say, "Doesn't the base model start at $24K?" He says "NO." Period. We ask, "What features does this come with?" He says, "Air conditioning. Power door locks." Period. Huh?? He didn't even try to speak about the car, or ask us what we were looking for. So for the third and final time, we walked out. Three strikes, you're out. We will never go there again. Unprofessional, and they don't even know their own vehicles. More

A REAL easy transaction! I found the car I wanted online, and when I walked in I was greeted immediately by Mr. Solomon Faizi. The discussion was easy, NO pressure and NO gimm I found the car I wanted online, and when I walked in I was greeted immediately by Mr. Solomon Faizi. The discussion was easy, NO pressure and NO gimmicks. Mr. Faizi was completely professional, trustworthy, and honest. Within a few minutes I knew that I was being treated honestly. Everything in the transaction was quite easy. Every employee I met and spoke with was polite and congenial, but I do not know their names. Needless to say, I decided right away to buy the car! Thank you, Mr. Faizi! More

Best car purchase experience ever Route 23 Auto Mall rocks! The sales team are very attentive, good listeners, explained everything about the vehicle and gave us the deal we wanted. I Route 23 Auto Mall rocks! The sales team are very attentive, good listeners, explained everything about the vehicle and gave us the deal we wanted. I really recommend anyone looking for a new vehicle to call Route 23 Auto Mall, ask for Fernando (tell him Heidi sent you) and get a great deal of your own! More

Great variety for all price ranges We went into this car dealership with a fixed budget to spend on a specific vehicle type and we were pleasantly surprised to see multiple vehicles in We went into this car dealership with a fixed budget to spend on a specific vehicle type and we were pleasantly surprised to see multiple vehicles in our price range. Our salesman Zakaria was very accommodating when we wanted to see and drive all of the cars we were interested in. When the paperwork was being finalized we were treated to lunch. We left the lot with the car of our dreams! More

Great experience Youssef and Solomon helped me a ton even tho I was just creating a first opinion and wasn't going to buy a car right away, they helped me until I was Youssef and Solomon helped me a ton even tho I was just creating a first opinion and wasn't going to buy a car right away, they helped me until I was done forming an opinion and had my eyes set on a couple of great cars. The service was excellent and I had a pleasant experience to say the least More

Awesome inventory, friendly customer service! My husband and I were looking for a vehicle and Route 23 was the ONLY location in my area that had the vehicle we wanted with all the specs. The finan My husband and I were looking for a vehicle and Route 23 was the ONLY location in my area that had the vehicle we wanted with all the specs. The financing process was smooth (first time financing a vehicle). Fernando Pena, our designated salesperson, took his time to explain all of our options and gracefully answered, in detail, ALL of our questions. Nobody at this dealership was pushy trying to sell their vehicles. We felt comfortable, not pressure and more importantly, we were informed! And, their prices....the best part. Fernando got us a sweet unexpected discount at the very last moment. What else could I have hoped for?? More

Excellent leasing experience My last few leases were a nightmare. I was dreading having to go get a new car. But Soloman and his team were great. In and out and all the numbers we My last few leases were a nightmare. I was dreading having to go get a new car. But Soloman and his team were great. In and out and all the numbers were right the first time, no games. Thanks guys. More