Route 23 AutoMall

Horrible! I normally give people the benefit of the doubt and expect when visiting a car dealership there will be pressure to buy. This place takes the cake. I normally give people the benefit of the doubt and expect when visiting a car dealership there will be pressure to buy. This place takes the cake. My husband and I had just started looking for a new truck. We went to Route 23 to see what our options were. We informed Harold that we were in no position to purchase anything that day and were simply fact finding. I test drove a used Escape and really liked it. We'll the pressure tactics began! It was the last Saturday of the month and as we were informed the used Escape had been on the lot for 60 days and they were trying to move it...for over $27,000. I informed the sales rep that I don't make $27,000 investments lightly and my husband and I would talk about it. He then proceeds to say, "well, both parties are here, can't you make a decision." When we said no, we weren't purchasing anything he got visibly annoyed with us and got up in a huff. The general manager came over to try his tactics but at this point we were both so irritated that even if I wanted the truck I wasn't buying it from them. It was literally an awful experience and I would not recommend this dealership to anyone. I ended up purchasing a Jeep Cherokee from Precision which is right up the road on Route 23 and couldn't be happier with the whole experience. More

Rt 23 Ford Auto Mall Review I just purchased a lease from Rt 23 Ford in Butler. Their Salesman, Mike Voorhees was very good. He explained the entire process very well, knew his p I just purchased a lease from Rt 23 Ford in Butler. Their Salesman, Mike Voorhees was very good. He explained the entire process very well, knew his product and also helped immensely with the pricing and financing. The showroom is very neat and clean and the salesman and receptionist are all very nice and helpful. My loan officer was also very nice and helpful too. The pricing of my lease was very competitive. I would recommend Rt 23 Ford Auto mall highly to anyone. More

Super Service! I got out of my car and turned around and walked into Mike C. He immediately introduced himself and made me feel comfortable from the beginning. Fi I got out of my car and turned around and walked into Mike C. He immediately introduced himself and made me feel comfortable from the beginning. Five hours later, I had a new vehicle! I took most of his day but he made sure I was okay, offering beverages and food. He introduced me to Julian Perez and the super service kept coming. I appreciate all they did to make this happen. More

Customer Service Was Key I saw an ad for a Ford Ranger at Route 23 Auto Mall. I got there and the Ford did not suit my needs. Mike Colombraro helped me find a Dodge Dakota. I I saw an ad for a Ford Ranger at Route 23 Auto Mall. I got there and the Ford did not suit my needs. Mike Colombraro helped me find a Dodge Dakota. I needed a work truck for my business and Mike went above and beyond to get the truck I needed and get me on my way in no time. The truck did not have a remote key but Mike made several calls to the right people and with no charge I now have a great work truck and a remote entry. If you go to the Auto Mall go out of you way to see Mike, he knows the business and understands what Customer Service really means. I would visit them again for my business and my Personal Needs. More

New Escape Lease Was very pleased with the sales people ,financial people and the choices I had. Highly recommend this dealership. This was a great experience. Love m Was very pleased with the sales people ,financial people and the choices I had. Highly recommend this dealership. This was a great experience. Love my car! More

Great Experience! This is our third purchase at Route 23 Automall in two years. Our salesperson, Matthew, was friendly and knowledgeable. The service department is v This is our third purchase at Route 23 Automall in two years. Our salesperson, Matthew, was friendly and knowledgeable. The service department is very quick and efficient. We would highly recommend this dealership. More

my new truck this was my 1st time @ route 23 automall . everone that works there are friendly & hellpfull. it was a great experience . i will definatly reccomand this was my 1st time @ route 23 automall . everone that works there are friendly & hellpfull. it was a great experience . i will definatly reccomand them to my friends & famiy. More

We were interested in trading in our 2010 Escape for a new one and we had a specific dollar amount in mind for our 2010 vehicle. This dealership worked with us to get the trade in $ that we wanted and als new one and we had a specific dollar amount in mind for our 2010 vehicle. This dealership worked with us to get the trade in $ that we wanted and also met our monthly payment plan. Mike C. was an extremely knowledgeable sales person and very professional. He made this sometimes stressful experience a very pleasant one. Mr. Kim also helped us to meet our goal of getting a new car that was in our budget. This was our 4th time buying a car here over the course of quite a few years. We have always been very happy and satisfied and that is why we return to them. Also we are very pleased with their Service Dept. and always return to have our vehicle serviced by them. They offer a great "rewards" program for all your maintenance needs. You can't beat it! Mike also spent time explaining all the features in length and answered all of our questions - he always knew the answer!! We walked away knowing we could not have done better going anywhere else. More

Amazing Dealership! The most pleasant experience I've ever had purchasing a car. Honest with Integrity! Happy to be a part of the 23 Automall Family in Butler NJ! ever had purchasing a car. Honest with Integrity! Happy to be a part of the 23 Automall Family in Butler NJ! More

I went to half a dozen ford dealerships looking to buy a new car and did not feel I got the treatment I deserved. That was until I got to Route 23 Automall. They went above and beyond to get me into the veh new car and did not feel I got the treatment I deserved. That was until I got to Route 23 Automall. They went above and beyond to get me into the vehicle I wanted at the price I wanted to pay. It was the best car buying experience I've ever had and I plan to be a customer of theirs for many years to come. The staff and owner went out of theri way to make my buying experience fun and easy. I would recomend this dealship to anyone looking to buy a new Ford! More