Route 23 AutoMall

Raves for Rt. 23 Ford My last two Fords were leased from another large North Jersey dealer and my experience at that dealership was excruciating. A friend recommended Rt 2 My last two Fords were leased from another large North Jersey dealer and my experience at that dealership was excruciating. A friend recommended Rt 23 Ford, but I still braced myself for more of the same as I walked into the showroom. I could not have been more wrong. James Kim and Mike Vorhees gave me the best car buying experience I have had in 30 years of purchasing/leasing cars. They were professional, knowledgeable and I got a great price without any BS sales tactics. I told them what I wanted and they gave be their best price out of the gate (without asking me "what I wanted to pay"). Less than an hour after I walked into the showroom, I had signed a lease for a 2015 Explorer at a lower monthly rate and with a few extras that were not on the vehicle that I had leased from the other dealership. These guys realize that in the age of Internet with buyers having full access to pricing information, you need great service to differentiate yourself from the competition. That is exactly what I got. I have a Ford Escape that comes off lease next year so I will be back. More

Great Experience This is the second time that I have leased a car from Michael Keane. Both times he was extremely helpful and professional. I was given prompt and e This is the second time that I have leased a car from Michael Keane. Both times he was extremely helpful and professional. I was given prompt and efficient service throughout the time I was at the dealership. Michael spent a great deal of time with me explaining the ins and outs of the My Ford Touch Screen. He made it easy for me to understand, and I was so appreciative. I will definitely work with Michael again in the future. Joe Rallo More

Friendly and Patient The staff is friendly and patient as far as letting you take a little time to get things together. My experience was smooth.Thank you. The staff is friendly and patient as far as letting you take a little time to get things together. My experience was smooth.Thank you. More

Excellent Service Outstanding service from the moment we stepped through the door ! Thank you Lenny for taking the time to explain all the features of my new car !! Outstanding service from the moment we stepped through the door ! Thank you Lenny for taking the time to explain all the features of my new car !! More

100% Satisified 100% Satisfied Great Experience. I am very happy with my experience and how this transaction was handled. Very customer friendly and helpful with fe 100% Satisfied Great Experience. I am very happy with my experience and how this transaction was handled. Very customer friendly and helpful with features of the car. More

Great experience I had a great experience at Rt 23 AutoMall. Was dealt with fairly and in a very friendly manner. Did not feel pressured. My car was ready with a fu I had a great experience at Rt 23 AutoMall. Was dealt with fairly and in a very friendly manner. Did not feel pressured. My car was ready with a full tank of gas when I arrived to pick it up. PJ went over the whole car but esp the Sync/MY Ford Touch system (new to me) with me and synced my phone to it. Every one we spoke to was friendly and helpful. More

Horrible! I normally give people the benefit of the doubt and expect when visiting a car dealership there will be pressure to buy. This place takes the cake. I normally give people the benefit of the doubt and expect when visiting a car dealership there will be pressure to buy. This place takes the cake. My husband and I had just started looking for a new truck. We went to Route 23 to see what our options were. We informed Harold that we were in no position to purchase anything that day and were simply fact finding. I test drove a used Escape and really liked it. We'll the pressure tactics began! It was the last Saturday of the month and as we were informed the used Escape had been on the lot for 60 days and they were trying to move it...for over $27,000. I informed the sales rep that I don't make $27,000 investments lightly and my husband and I would talk about it. He then proceeds to say, "well, both parties are here, can't you make a decision." When we said no, we weren't purchasing anything he got visibly annoyed with us and got up in a huff. The general manager came over to try his tactics but at this point we were both so irritated that even if I wanted the truck I wasn't buying it from them. It was literally an awful experience and I would not recommend this dealership to anyone. I ended up purchasing a Jeep Cherokee from Precision which is right up the road on Route 23 and couldn't be happier with the whole experience. More

Rt 23 Ford Auto Mall Review I just purchased a lease from Rt 23 Ford in Butler. Their Salesman, Mike Voorhees was very good. He explained the entire process very well, knew his p I just purchased a lease from Rt 23 Ford in Butler. Their Salesman, Mike Voorhees was very good. He explained the entire process very well, knew his product and also helped immensely with the pricing and financing. The showroom is very neat and clean and the salesman and receptionist are all very nice and helpful. My loan officer was also very nice and helpful too. The pricing of my lease was very competitive. I would recommend Rt 23 Ford Auto mall highly to anyone. More

Super Service! I got out of my car and turned around and walked into Mike C. He immediately introduced himself and made me feel comfortable from the beginning. Fi I got out of my car and turned around and walked into Mike C. He immediately introduced himself and made me feel comfortable from the beginning. Five hours later, I had a new vehicle! I took most of his day but he made sure I was okay, offering beverages and food. He introduced me to Julian Perez and the super service kept coming. I appreciate all they did to make this happen. More

Customer Service Was Key I saw an ad for a Ford Ranger at Route 23 Auto Mall. I got there and the Ford did not suit my needs. Mike Colombraro helped me find a Dodge Dakota. I I saw an ad for a Ford Ranger at Route 23 Auto Mall. I got there and the Ford did not suit my needs. Mike Colombraro helped me find a Dodge Dakota. I needed a work truck for my business and Mike went above and beyond to get the truck I needed and get me on my way in no time. The truck did not have a remote key but Mike made several calls to the right people and with no charge I now have a great work truck and a remote entry. If you go to the Auto Mall go out of you way to see Mike, he knows the business and understands what Customer Service really means. I would visit them again for my business and my Personal Needs. More