Route 22 Honda - Service Center

Redemption I wrote a review about the experience I had at Route 22 Honda back in March on dealer rater. For some reason I received a message a few weeks ago ale I wrote a review about the experience I had at Route 22 Honda back in March on dealer rater. For some reason I received a message a few weeks ago alerting me that someone responded to my review. To make a long story short, Howard Newman, the Corporate Customer Relations Manager, reached out to me within a few days of my writing that review, left his name and number and essentially left an open invitation to discuss my experience. A few months down the line I am just seeing this message and although I was hesitant to give him a call due to the amount of time that had already past, I decided to give him a call anyway. I left a message on his voicemail and literally within a day or two he called me back. He was so humble and welcoming and although the post had been written a few months back, he treated the issue as if it had just happened. There was no judgment on his end, no excuses were made. His main concern was rectifying the issue and making sure I was happy. Honestly, the last time I wrote a review I swore that I would never come back mainly because I was used to a certain level of service but Howard really went above and beyond to demonstrate how valued all Route 22 honda customers are. I truly appreciate his kindness, understanding, expeditious responses and the willingness to set up an appointment with an awesome service center rep who I will definitely make ALL of my appointments with. I think his name was Audiel (he said I could just call him Al). He was very attentive, had a super calm demeanor and literally answered all of the many questions I had to ask with what seemed like pleasure. Lol It was a really great experience and I’m very happy that I decided to come back. It was very much so worth it. Thank you again Howard and Audiel! More

Disappointed It wasn’t a very good experience for me, especially with this being my first car. The process to get the car in general was a little lengthy, but that It wasn’t a very good experience for me, especially with this being my first car. The process to get the car in general was a little lengthy, but that wasn’t my main issue. The issues started when I noticed the backseat of my car was dislocated. The car salesman, Arion (who is a great and went above and beyond for me in more ways than one by the way), took care of it and got the necessary paperwork for me to have the car seat replaced. The sales manager told me to leave it to him and that he would make the appointment for me so I can bring my car in to get the car seat change. About 3 days go by and I don’t hear anything from the car sales manager or the service center so I had to make a point myself in person (this wouldn’t have rubbed me the wrong way had the manager not given me his word that he would make the appointment for me; otherwise I would’ve done it myself). I made the appointment and came in the next day. When I came in the female representative said it was a different type appointment (due to the type of service the required the paper that was given to me) and I had to remake the appointment (Please keep in mind that I showed the staff at the service center the paper I received from the car salesman explaining what needed to be done and I told them who I needed to speak with, which was Claudia). I come in about three days later, because that was the next availablity, to have the car seat replaced. I still wasn’t seen because upper manaagement wouldn’t approve the paperwork because it was too expensive to replace the seat. So I ended up waiting another week and change just to get my car seat taken care of. Please keep in mind, the ONLY reason why I was able to get my back seat was because the car salesmen did everything in his power to make it happen. Upper management never approved the replacement. That was strike one. Strike to was the fact that it took over a month just to get the car mats ordered and received. I literally had to keep calling and following up with them in order to get the car mats. Strike three was the way the car battery just died less than three months of my having the car. I spoke to the manager and he provided a plethora of reasons as to why it wasn’t on them and there was nothing that they could do. Keep in mind, as I previously mentioned, this is my first time have a car in general so you would think that a company would try to accommodate you somehow. Even if they couldn’t give me a free battery they could have given me a discount on a battery or something. What made it worse was that I went to a different Honda service center in a more suburban area (which is really where I should’ve gone in the first place) and I had no problems getting a new battery. The service was impeccable at this location and it was day and night in comparison to Route 22 Honda’s subpar customer service. I definitely won’t be coming back to do business with Route 22 Honda in the future and I absolutely would not refer this location to anyone that I know. It’s too much of a headache. More

Feel At Home It’s a pleasure to share my latest experience when I brought my car for maintenance. Brandon Shupe was my service advisor. He deals me with respect an It’s a pleasure to share my latest experience when I brought my car for maintenance. Brandon Shupe was my service advisor. He deals me with respect and courtesy. It was a quick appointment since I just need an oil change and a brake fluid change. Most employees that I encountered so far during that day were nice and pleasant. I’m glad that there is a great improvement with the customer service of Route 22 Honda. It’s nice to keep going back when you feel at home with the people you met. More

Very special thanks to Torrance and Tokyo is coming Yesterday this service department wasted another 2 hours of my life. I have several premature failures due to amerigarbage honda inferior build qualit Yesterday this service department wasted another 2 hours of my life. I have several premature failures due to amerigarbage honda inferior build quality and low quality parts. One ongoing unresolved problem due to service department's sub-standard workmanship, which they are unable to fix. New major issue transmission shudder. Had to leave my car over night, then came back and a tech drove it cold with me in the car. Tech felt it, reported to service adviser Paul. The usual robbery charges for warranty repairs $200 to replace trans fluid for a 20 minute job. I declined and left. January 8 returned to service dept with TSB printout with specific instructions for transmission shudder. Service advisor Paul refused to document one old unresolved issue, was unable to replicate transmission shudder when the car is warm. Refused to follow TSB instructions to repair. Imagine if Takuji Yamada, Toshiaki Mikoshiba, Takanobu Ito, Thomas Elliott, Keita Muramatsu, Rick Schostek, Soichiro Takizawa, Bruce Smith, other executives wasted their time like we waste our time dealing with lies and deception. They would lose their minds. So why the !@#$ do they create such business model that encourages robbery???!!! Toshiaki Mikoshiba says he "trims cost". Trim your salaries!!! All of them and their family members need to drive the crap they produce and their stealerships represent. They wouldn't touch their own garbage. Everyone needs to be held responsible from top executives to incompetent unskilled careless technicians. I'll make it happen. Now route 22 honda and americrap honda can thank each other. Very special thanks to Torrance customer service case manager Jeff M. I will bring him to jersey to testify. To waste their time like they waste mine. Honda executives, engineers, production team, quality control, slealerships need to understand THEIR PROBLEMS ARE NOT OUR PROBLEMS!!!! More

Rude Service Advisor I scheduled an appointment for the service maintenance of my car and oil change. Mike Harridas was the one assigned to me. When I came in he asked me I scheduled an appointment for the service maintenance of my car and oil change. Mike Harridas was the one assigned to me. When I came in he asked me what I need, I told him I need an oil change and rear window wiper blade replacement. Every time I come to this place the service advisors I worked with informed me the recommended maintenance services my car needs but this guy is different. He told me right away that I can’t have a free oil change if I’m not going to get one of the recommended services. Take note, just for the record he have not presented yet what are the recommended services. Feeling disgusted on my part I told him that I don’t know about it, so he took the handbook and highlighted to me the paragraph that says about it. Isn’t that kind of behavior is RUDE? My purpose of going there is for maintenance and oil change so he must present first the services that I need for my car and if I insist that I need free oil change only then that’s the time he will show me the handbook (Service Maintenance Book)! I told him that I can get any of the recommended services but I don’t like that you are going to give me a condition, it’s rude! To everyone who wants to come to this place for your car maintenance just be careful that you won’t be assigned to this guy or else be specific and tell the customer service that you don’t like this guy Mike Harridas as your service advisor. I hope the Route 22 Honda Service Center will re-train this guy before you let him sit again in his office. He’s disgusting! More

Service non completion I dropped my car off the day before to have it worked on. That same hoover sound still persists. My car was not even cleaned up when I picked it up th I dropped my car off the day before to have it worked on. That same hoover sound still persists. My car was not even cleaned up when I picked it up the next day. The cashier gave me my keys and paper work and that had me walk all the way to the other lot to pick up my car.....talk about inconvenience. Waiting to be called for the sun roof issue only to get an appointment I never scheduled, not a courtesy call, even my call was never returned. You claim I was supposed to call you when you got parts for the sun roof but you did promise to call. This is just too much! More