Route 22 Honda - Service Center

The best dealer in town. Very good service started with Audiel Roman exelent service adviser person.over all everything good and very good service. Thank you Mr Roman. Audiel Roman exelent service adviser person.over all everything good and very good service. Thank you Mr Roman. More

Very professional the staff kept me updated on my vehicle the facility is clean always good experience coming to you guys keep up the good work the facility is clean always good experience coming to you guys keep up the good work More

My service on 2-26-2021 was prompt and excellent service . Service representative Paul Giameo always helpful and give very good service . My ratings is 5 stars. Thank you . Service representative Paul Giameo always helpful and give very good service . My ratings is 5 stars. Thank you More

Hi my name’s Delano C Barrett i am the proud owner of a 2018 Honda Accord Touring 1.5T that I bought in January of this year! Worked perfectly fine drove like a baby until sept of this month when I was dri 2018 Honda Accord Touring 1.5T that I bought in January of this year! Worked perfectly fine drove like a baby until sept of this month when I was driving and a pebble flew up off the highway & cracked my windshield so I had to get it replaced, upon replacing the windshield I noticed all the safety assistance system warnings came on and the car felt different and all of a sudden I was getting bad gas mileage, I looked up the closest Honda dealership because that’s what the car was prompting me to do (Route 22 Honda Service) came up I immediately went down there to try can get the issue resolved! Upon arrival I was told by one of the service personnel that this kind of issue couldn’t be dealt with today due to reduced workers due to COVID 19 etc. I asked if anyone was willing to work on it today if I tipped them generously because I’m a Lyft driver and my car is my livelihood! 1 of them agreed and I payed for the service and tipped them and leave! On Tuesday nov-3 2020 the systems went off again out of nowhere so I returned to the service provider to show them, when I arrive I was by the front entrance when I was told by a suspected (shiftleader/manager) to pull my car up to the stop sign. That’s when I heard One of the service personnels slammed shut another’s customers door so hard I shook in my vehicle & I could hear him shouting in the rear view (WHO TOLD HIM TO xxxxING MOVE IS CAR UP) I was frighted I didn’t know wether to come out the car or just leave I was genuinely afraid & frightened by the temper and what I did to deserve it? However I stayed and they proceeded to work on the vehicle again! When I got back the customer receipt there was statements saying my vehicle was recently in an accident and my vehicle shows evidence of work being down recently and wires miss placed and a whole lot of things that they didn’t write on my first customer receipt and also yes you guessed it the vehicle warning signs are back on and I feel like I’m driving a shell of a car again! I am returning tomorrow to the service department because the issue I payed a premium to get fixed isn’t fixed and each day I have to not work in order to do this. More

I have been calling to speak to service manager and I am uncapable to get him or any one from the general manager on the phone.. I get my car service at RT 22 HONDA since I purchase my car and with my prior uncapable to get him or any one from the general manager on the phone.. I get my car service at RT 22 HONDA since I purchase my car and with my prior Honda as well. We are talking years years and tons of money.. Trusting that no one would do a better job then the people who work on Hondas all the time. I do a service maintenance recommendation service recommended by their service advisor. A service that I had been push on and also basically told ," if you want your car to last you have to do this service." I do the service and the technician is Incompetent in doing his job accurately because nothing explains that after they service my car and me working from home that it has no tramission oil and they were the only people to touch my tramission.. the oil all in the bottom of the car and when I check the stick for tramission oil there is no oil.. and now that i need to speak to someone to resolve this issue no one is capable of calling or picking up the phone.. it is insane that when you get you car service they call several times to confirm but now noone can call me back. More

Their service department is the worst. I’ve written to the their device manager and got no response about the problems I was having. The first time was I was hearing a noise from the right front end. I ha the their device manager and got no response about the problems I was having. The first time was I was hearing a noise from the right front end. I had a feeling it was the front strut. They said nothing was wrong. I kept driving this 2019 HRV Sport. I kept hearing the noise do I brought it back again. This time a different mechanic from this dealer told me the right front strut was broken and it was dangerous for me to drive this vehicle. I was driving around with my pregnant wife the whole times I was so pissed. A couple months ago I told them I was having a problem with the vehicle not accelerating and again nothing wrong according to the mechanics here at Route 22 Honda. Now I’m sitting at the dealer again for a recall for a part in the fuel pump. If this was not under warranty I would not recommend this dealer service department. Still have not heard back from the service manager about the letter I sent them expressing my concerns More

I bought a new car, a Honda CRV, from this place in December. Almost immediately the rubber on the door fell off and they had to put it back on again. While I was in Florida, an issue came up with December. Almost immediately the rubber on the door fell off and they had to put it back on again. While I was in Florida, an issue came up with my gasoline mechanism locked up in an apparent anti-theft mode. A thousand mile drive back to NJ with no way to fill up my tank several times would be a nightmare/ I called 22 Hillside Honda and the receptionist told me everyone was out to lunch. She gave me the number for Honda roadside assistance. That number referred me back to 22 Hillside Honda saying they couldn't help me and I would need to speak to service at Honda. I called back and she told me they were still on lunch. They never called me back! I was just lucky with prayers, after an hour drive towards home, and the tank almost on empty, the issue resolved on its own. No thanks to 22 Hillside Honda. At that time I called, two weeks ago, I scheduled an appointment for today to have the same issue fixed again. Once there, I waited for 2 hours for them to tell me I needed a new part (that they didn't have in stock, and that they would have to reorder it and i will have to bring it back in. While I was waiting they told me I needed an oil change, which I had been told when I bought the car would be free. At the cashier counter she tells me it's $41 (with a coupon). It would have been much cheaper elsewhere, even with their coupon. She then told me only the first oil change is free which is different than what the salesperson said when selling me the car. I expressed my concerns that the rubber keeps coming off the door and requested that they use some kind of adhesive to keep it on. She said they could not do this since the rubber would rip! How crappy are they making these cars? I sent a message via chat to the service center today mid afternoon and was told a supervisor would get back to me immediately. The representative was less than helpful and showed less than zero concern. I'm still waiting for their call. Overall, this place deserves a review in the negative numbers. Two thumbs down. More

I would rate Paul Giameo at 100%, if the system allowed it. He demonstrated excellent people skills such as: basically listening to concerns of the consumer (me), continous feedback/updates (by way of text it. He demonstrated excellent people skills such as: basically listening to concerns of the consumer (me), continous feedback/updates (by way of text or in person) as I waited, very thorough regarding findings (puncture in rear right tire, uneven tire pressure and fix for rearview mirror). He provided explanations and solutions, to my concerns. Moreover, Paul provided a test drive, with me present, to assure that all issues, were addressed. Thus far, it appears to have subsided. In fact, Paul extended a open invite to me, if I experience any additional problems, relating to my initial visit. I thank Paul Giameo and Patty Meier, for turning a horrific negative experience with my sales associate (Pate Charles), into a positive memorable reflection. More

I want to express such gratitude, to have met an individual like Patty, after such a horrific experience with my salesperson (Pate Charles), on the purchase of a 2017 Honda Accord V6, certified used individual like Patty, after such a horrific experience with my salesperson (Pate Charles), on the purchase of a 2017 Honda Accord V6, certified used. My salesperson lacks basic people skills, as my concerns weren't addressed or considered. Patty is the true definition of professionalism. Patty displayed poise, concern and communicative skills, regarding my issues. Finally someone listening (took time), to understand my concerns, that I've been experiencing, since date of purchase 03/12/2020. Unlike my salesperson (Pate), who clearly let me know, as she stated,"I did what I was supposed to do. Which was to sell the car. That's all I was supposed to do". Wow.. What a way to treat a customer, that just gave you $15,000.00 cash as a downpayment (Not to be mistaken, that I had to.). However, Patty was able to correct some concerns, but other issues remain. To fully understand how heartfelt I am, with meeting Patty. You would have to read my other testimony. It appears in Yelp.com, dated 06/09/2020, under Dimples L. It's another lengthy review but, a must read. Patty thanks again and continue to be proficient in your professional practice, demeanour and proactive ability. Update: Finally received call from Gio(06/11/2020), with a scheduled service appointment for 06/18/2020. More

MISLEADING and DISHONEST Purchased a new 2018 Honda Accord a year ago August. Entered car Sunday noticed a crack in windshield which was 23 inches long by noon. No chips or Purchased a new 2018 Honda Accord a year ago August. Entered car Sunday noticed a crack in windshield which was 23 inches long by noon. No chips or evidence of damage noted on glass. I called Honda Service early Monday morning and was told service would call me back. After 3 hours of repeated calls to them, service returned my call. I explained the situation only to be told, "not covered under warranty". I then stated to them what was written in the warranty; Not covered "unless it's due to a defect in material or workmanship". I stated this to head of service who again repeated "not covered under warranty". Honda did not offer to inspect my vehicle. I then requested a loaner car since I would have to leave my car overnight to be repaired. Now I was told "No loaner car" (Again, at the time of purchase we were told we would be able to have a loaner car for overnight repairs). I then contacted an independent service and had the windshield replaced in my car at my home at my expense. The service when repairing my windshield stated to me that this crack has no evidence of damage to glass, chips, etc. and appears to be a defect. I contacted the regional manager who suggested I call the General Manager at Honda 22 , and he was also going to notify him to expect my call. I called the general manager on 2 separate occasions only to be told "he is at a meeting". I left my name and message for him to return my call. To date, NO RESPONSE. At this point, we are completely disgusted with the lack of respect and concern for a customer Honda has shown us and will NOT purchase a Honda from them again. Don't know if we will even purchase another Honda. More