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Route 22 Honda - Service Center

Hillside, NJ

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1,146 Reviews

1,146 Reviews of Route 22 Honda - Service Center

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May 04, 2021

Waited for 1 hour until service representative approached me. After the oil change, I was recommended to do wheel alignment and tire rotation, but it was too late. Service rep took my number and said he woul More

by LIUYIFAN0425
Recommend Dealer
No
Employees Worked With
Valentin Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2021 -

Route 22 Honda responded

Hello, We apologize for your experience. Our goal is to always provide quick and thorough service but some days are busier than others. We recommend that you schedule an appointment moving forward which will cut down service time drastically. If you still have any questions, please feel free to to reach out to our Service Director at 833-988-0703.

May 03, 2021

I always do my service and a dealer but this time we find down the tires then I’ll go down front when the car has only 30,000 miles also they pushing to do the 30,000 mile service something not Need More

by JQUINTERO_1201
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Route 22 Honda responded

We always have the customers interest in mind so we are glad to have helped you get the needed service on your vehicle. Thank you for the positive review!

May 03, 2021

Very good guys.They go me best price in N.J.Im very happy.Good price and vehicle.The best in N. J. Thanks. Lol More

by andrewszczuka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Umanzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dayana Sanchez
May 03, 2021 -

Route 22 Honda responded

Thank for Andrew for the 5 star review! "Best price is NJ" is always our goal so we are happy to have delivered!

May 03, 2021

My rep Paul Giameo was efficient and met all his promises. He had always been the consummate professional. This is my 4th lease and I believe he was always my service rep. For sure the last two. More

by CARLOS.RAIMUNDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Route 22 Honda responded

Carlos we thank you for being a long time client. We are always happy to assist you and thank you for the review!

Jul 09, 2021 -

CARLOS.RAIMUNDO responded

Rt 22 honda is a great dealership.

Jul 09, 2021 -

CARLOS.RAIMUNDO responded

Rt 22 Honda is a great dealership

Jul 09, 2021 -

CARLOS.RAIMUNDO responded

This is now getting very tiresome. I have answered your xxxx survey please accept it or I will change my respon ses and you will not like it. YTou've gotten a glowing review be xxxxing happy.

May 03, 2021

I went there Friday April 30 for a recall on the drive axle the guys and lady's were nice my car got fix and its running great More

by Askadv
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robbie Persaud
May 03, 2021 -

Route 22 Honda responded

Glad that we were able to get you in an out to attend to your recall. Thank you for the positive feedback!

May 02, 2021

I came in for an oil change only to find out that my free oil changes were cancelled. This was the 2nd time since 2016. I was disgusted But with everything going on I just shook my head and said fine I will More

by Djd347
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Cotignola
May 03, 2021 -

Route 22 Honda responded

We are glad that Peter was able to work with you to make sure that you left with your car completely in order. Thank you for the positive review and we look forward to provide more positive service experiences moving forward.

May 01, 2021

i like they way he takes the time to explin everything and how he cares about the custumer and very loving alot of people can learn from him i like him alot More

by vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audiel Boman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Route 22 Honda responded

Hello Vanessa, our goal is to thoroughly explain everything to our customers so that there is no confusion with the car buying process. Thank you for the review!

May 01, 2021

My advisor was very informative and helpful. The rest of the staff was pleasant and attended to my needs. I enjoyed my whole experience! Thank you ! More

by bella314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audiel Boman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Route 22 Honda responded

Thank you for the 5 star review!

May 01, 2021

Service advisor made sure I was in and out as quick as possible. Especially after working 13 hours before my appointment time. I appreciate that my service advisor considered my time as a factor. She was More

by LRANTHONYWALKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayana Sanchez
May 03, 2021 -

Route 22 Honda responded

Quick and thorough car service is always our goal so we are happy to read that you had a pleasant experience. Thank you for everything!

May 01, 2021

Just in for an oil change and it took me more than a 2 hour wait. They should have a SEPARATE line just for OIL CHANGE. More

by COACHMURRAY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor
May 03, 2021 -

Route 22 Honda responded

Hello, thank you for the positive 5 star rating. We apologize for the wait time. Moving forward we suggest setting up an appointment to cut down on the service wait time.

Apr 25, 2022 -

COACHMURRAY1 responded

I DID have an appointment. 1 month in advance and still waited 2 hours.

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