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Route 22 Honda - Service Center

Hillside, NJ

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1,146 Reviews

1,146 Reviews of Route 22 Honda - Service Center

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August 18, 2021

They are good but every time I have work that needs to be done. They always have to order parts and it takes forever to come. More

by DMCPHERSON3714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sandie Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Route 22 Honda responded

Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us. We are sorry for the long wait for the parts, but sadly, that is not in our control.

August 18, 2021

You have an opportunity to enhance service by establishing drop off option. I had an appointment and still waited 32 min to be checked in More

by ACBARREDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Roman
Sep 15, 2021 -

Route 22 Honda responded

Thank you for the 4.5 stars and the input, but we are sorry that you had to wait. We love hearing customer's feedback so we can change for the better! We promise next time that there will be no wait.

August 18, 2021

The dealership was very clean in the waiting area and the staff was very helpful regarding answering any questions the customers may have had! The service was very good! More

by cbris2103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Lacarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Castlewood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Route 22 Honda responded

Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.

August 18, 2021

Employees I interacted with were help full and courteous. All my issues with the car were taken care of. Social distancing was adhered and waiting room clean. More

by phlawles37
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Route 22 Honda responded

Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.

August 17, 2021

Went in for an oil change, they were quick and easy and very friendly, checked many points of the car for me, Peter was great and let me know about some things that I may not have known More

by KRZYZTOFKUNKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter- Service Department
Sep 17, 2021 -

Route 22 Honda responded

Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.

August 16, 2021

It was good experience but took more money $50 to replace air filter which is disappointed. Paul did good job but took more money for air filter as its easily available $25 outside. More

by Imran Kureshi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Route 22 Honda responded

We are happy you had a great experience with us, but pricing is comparable to similar dealerships in the area, and we feel we provide good value and one-of-a-kind service. We regret that this was not your impression and offer our apologies.

August 16, 2021

Paul always does a great job at Rt 22 Honda. And Patti makes scheduling extremely easy. Wouldn’t go anywhere else with my CRV. Thank you More

by FENESPHENY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patty Meier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Route 22 Honda responded

Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.

August 16, 2021

I have never been disappointed dealing with Paul G in your service department he always goes out of his way to give the best experience More

by SCOTTLOGAN1810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Giameo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Route 22 Honda responded

Thank you for taking the time out to write us such a positive review! We are so happy you had such a great experience with us.

August 16, 2021

Service was excellent but to wait 30 minutes over my schedule appointment just to enter the shop was not good at all..if you make me follow your schedule time then your to follow it also More

by papajohn256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Arce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Route 22 Honda responded

We are sorry your service took longer than expected. We promise the next time you are in for a service, that won't happen again. We hope you give us the chance to turn your experience around.

August 16, 2021

To many employees just walking back and forth talking about customers. No sense of urgency. A simple oil change took 90 minutes. They claim they they did a multi inspection but can't even fill the tire More

by JMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Lacarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2021 -

Route 22 Honda responded

I am so sorry for the negative experience you recently had. Please give me a call at your earliest convenience at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager

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