Route 22 Honda - Service Center

This is a terrible place to get service. Terrible experience from start to finish. I called a couple of days prior and set an appointment for 8am that morning, I arrived around 750am. A you Terrible experience from start to finish. I called a couple of days prior and set an appointment for 8am that morning, I arrived around 750am. A young man approached my car and immediately began writing things down on a card, after I said "Good Morning" to him he replied "good morning" he then continued writing and did not speak another word to me except to ask if I had a particular person I came into see, to which I replied "no", he then left me standing out the car and walked to an office about 5-6 yards away then turned to look at me and beckoned me to come then said 'he will help you" and he walked away. I still don't know who he is or what his job actually is. I then sat with a Victor M. Oliveira who was sick or had allergies he was constantly sniffling in a very loud manner but never once picked up a tissue, Victor asked if I had an appointment then stated he could not find a car registered to me, this is the second time that I have been to this service center, so that was a little mind-boggling; so after getting my vehicle registration he verified my info and updated my contact information, he asked why I was here, i explained the problem, so at 7:56 I went to wait in the waiting room. He then peeks out his door at 9:10am and says jennifer, do you have a minute? I enter his office and he tells me that I need new brakes and that is why the car shakes when braking at high speeds, he told me that the transmission fluid needed to be replaced, to which i replied why wasn't that done when I received the 35,000.00 mile service last year? He asked where I got it done I told him the Honda in Old Bridge, then he changed his story saying it was just flushed probably and that is why the color looked dirty, that the air filter in the engine needed replacement and that it was very dirty (he did not show me the filter) I asked him how much these things would cost he gave me a quote of two hundred and something dollars for the brakes and sixty nine dollars for the air filter, twenty nine for the oil change (which is why i brought the car into service) nineteen ninety nine for the tire rotation. I agreed to everything except the transmission fluid, he gave me the price of the brakes and stated that it take between two to two and a half hours to cut rotars and all this other nonsense. I walked out of his office a little after 9:13am. I waited. So about 10:59am I saw him sitting in his office for about 10 minutes I walked over and asked him the status of my car, his reply "i'm doing it now, its done" I walked out of the office and sat down for another 5 or 6 minutes. Victor then walked up to me while i was still seating and said "here" and turned around and walked away. While I was waiting another woman walked up to the payment counter with her service advisor (atleast he walked her to the counter) who told her her bill was over five hundred dollars and her reply was "for that little bit of stuff" he then hushed her away from the counter saying lets go take a look at this in the office. He just gave me the paperwork and my receipt with no further instruction or anything,so I sat down and looked at everything, the bill was about four hundred thirty three dollars, I looked through their paperwork and they had a flat fee of two and a half hours for the brakes when it took them less than two hours to complete the work, when you sign for them to do the work it does not have the labor printed on it,that doesn't get printed until after its completed. This place is a huge ripoff, the fees are not posted in a clear way for customers to see and they are charging you for time they do not work, how many hundreds of customers are they doing this to? How many millions of dollars in revenue does this generate. I want my money back on top of the fact that my car still shakes when braking at high speeds. I paid the bill. I then got up to go and find my car after looking around for it about two minutes Victor sees me and comes out of his office and says oh the car is going to be in there, they are washing it. Terrible Terrible Terrible from start to finish. More

THE BEST!! This service center is very reasonable price wise and does good work. I always ask for Terrance and he is the best. He made me his fan by providing ex This service center is very reasonable price wise and does good work. I always ask for Terrance and he is the best. He made me his fan by providing excellent service. Knowledgeable and very cooperative. Always tries to help the best he can. More

Always Satisfied and Happy Very helpful, listens, knowledgeable, courteous, works with your schedule best they can, clean and comfortable. Terrence is a great service advisor! C Very helpful, listens, knowledgeable, courteous, works with your schedule best they can, clean and comfortable. Terrence is a great service advisor! Cannot imagine going to any other service dept.! GREAT JOB EVERYONE! More

Ask for Terrence It's been 2 years since u bought my honda civic and the service mgr Terrence Persaud found ways to save me money and still keep my car in top running It's been 2 years since u bought my honda civic and the service mgr Terrence Persaud found ways to save me money and still keep my car in top running shape if you get service done there ask for Terrence he will take of your wallet and your car More

I brought my wife's Civic Ex-L Coupe for an oil change and little did I know that it needed a Transmission Fluid Service for smoother shifting. I asked how long it would take and also the price. Th change and little did I know that it needed a Transmission Fluid Service for smoother shifting. I asked how long it would take and also the price. The price was very reasonable and it was done in a timely fashion. Great place to go to....they treat you like family. More

Purchased my vehicle from this dealer, and have received Excellent service since 2007. Their professionalism is the best in automotive care, I've ever experienced. Excellent service since 2007. Their professionalism is the best in automotive care, I've ever experienced. More

I travel from Brooklyn to have my car serviced at Route22 Honda. I've been with them for the past 14yrs. I think highly of them & to me their family. Terrence has been wonderful & it was sad to hear that Rob Honda. I've been with them for the past 14yrs. I think highly of them & to me their family. Terrence has been wonderful & it was sad to hear that Rob is no longer with Honda. He was my buddy! I will miss him. I'm sure Paul, Terrence, Richie, George & the others will continuing to make us customers very happy. This dealership keeps me smiling on how well they interact with their people. Keep up the good work Guyz! D.Churchill More

As usual I had a very good experience with Rich in having my Honda Pilot serviced. He pointed out things I needed done today and also what to plan for in the future. The work was done in a professional man my Honda Pilot serviced. He pointed out things I needed done today and also what to plan for in the future. The work was done in a professional manner and the price was reasonable. More