Route 22 Honda - Service Center

Great experience than going to the showroom. I was in for service with my CRV 11 Honda, and my husband chatted with Eduard about getting a new car. So I was interested in the value of an new CRV I was in for service with my CRV 11 Honda, and my husband chatted with Eduard about getting a new car. So I was interested in the value of an new CRV 15 Honda and very pleased with it. Thanks to the John and is staff. Patricia More

bad service The service is bad. the service technicians are reluctant, and have poor communication. and not even accommodating. Lies have been told about the car The service is bad. the service technicians are reluctant, and have poor communication. and not even accommodating. Lies have been told about the car - car washed, oil changed, and other repairs recommended are false, and approved by the service technicians, in particular the terrence prasad. The Honda dealer should provide utmost great service at all times. More

The Most Professional Service Center Ever I've been servicing my Honda cars at Route 22 Honda for almost 20 years and I don't remember one single time when I was disappointed. These guys have I've been servicing my Honda cars at Route 22 Honda for almost 20 years and I don't remember one single time when I was disappointed. These guys have mastered the art of customer service! It got even better a few years ago when they assigned Terrence Persaud as my customer rep. Terrence is a customer service professional of the highest caliber. He is courteous and comes across as someone who knows what he is doing and genuinely cares about the customer. This is the reason why my family keeps buying Honda cars, it is a great brand but in truth, the support I get at Route 22 Honda is what makes me come back for more. More

The worst service experience I've ever had I would leave 0 stars if I could for my service visit. 1.) Since I'm 22, I'm ineligible to rent a loaner car. When I asked if I could be driven to I would leave 0 stars if I could for my service visit. 1.) Since I'm 22, I'm ineligible to rent a loaner car. When I asked if I could be driven to work in their shuttle (in Clark which is 8.8 miles away on Google Maps) the woman said the shuttle could only drive a 6 mile radius. Strike 1. 2.) My service advisor, Robbie Persaud, obviously forgets people have jobs, and called me 3 times in a row during an important conference call at work. I had to embarrassingly answer the phone after it kept vibrating in a room full of people to basically tell the guy if someone doesn't pick up after 2x, it's usually for an important reason. Strike 2. 3.) I'll admit my car is old, and does require some repairs on their list, my estimate was over $6k for 2003 Honda Accord with under 130k miles. One of those recommended repairs was "wiper blades to be changed, and an alignment". I mentioned that I literally replaced my wiper blades that past Saturday, and he said oh it's because they're aftermarket. Are you f****ing kidding me? If anyone knows something, Honda wiper blades are crap and go within 6 months. Strike 3. 4.) When I finally arrive at the service facility after work, and denying most of the repairs, I say 'excuse me' to a man in the service lane to ask how I can get out of the hellhole after I've endured all this xxxx. He puts his finger up at me, and answers an obvious personal call on his cell phone. Strike 4? I have absolutely had it with Honda's xxxxty service, while this dealership may be a special case, I've never had a "good" experience at any Honda dealership. Furthermore, I won't even bother escalating this to Honda Corporate because they don't care about their customers. This is the last and final straw, I will NEVER buy a Honda product again in my life, and shame on Route 22 Honda for the worst service I've ever had. More

I dealt with Robbie Persaud. He was exceptional Robbie thoroughness, personality and careness went above and beyond. He found a rear light problem that he fixed for free without asking. He even conn Robbie thoroughness, personality and careness went above and beyond. He found a rear light problem that he fixed for free without asking. He even connected us with another dealer to repair our other car as it was overheating on a Saturday. I normally do not write reviews, but he was exceptional. His team was also great. He also, found out that one of the dashboard lights (airbag) was covered under warranty and ordered the parts and made another appointment to fix it. I've never seen such great service. More

No part, no call, long wait, & wow! no follow up contact We had a problem with a tire on our 2013 Honda Pilot on a Saturday afternoon. We were told that the tire was not in stock and could not be ordered unt We had a problem with a tire on our 2013 Honda Pilot on a Saturday afternoon. We were told that the tire was not in stock and could not be ordered until Monday; and the tire would be in stock on Tuesday. (Only stock one set of tires at a time?) I was assured by Pat that we would be contacted "as soon as the tire came in, between 10am - 12:30pm". When I called a little after 1pm, after getting shuttled around, Van (?) in Parts told me that the tire "came in at 10" and tried to to transfer me to Pat, the service rep. Not available, on a call ... Finally get a call from Pat who tells me tire came in and was being mounted on rim we left on Saturday - come in and take care of it. I got there a little after 3pm and waited 50 minutes for the tire to be installed. The only time I saw Pat was as we were getting ready to leave. No explanation what took so long, why I was not contacted - nothing. Pay at cashier and we'll bring your truck around. Could not drive car out until it was taken out of bay because it was parked in. This is my SECOND poor experience with tire service at Route 22. More

Great Customer Service!!! Terrence Persaud always gives fantastic customer service. He goes above and beyond to make sure that all my car concerns and car need are met. Altho Terrence Persaud always gives fantastic customer service. He goes above and beyond to make sure that all my car concerns and car need are met. Although there is a Honda service facility located within 10 miles of my home address--I travel 50 miles because the service, and Terrence's service, are spectacular. Highly recommend! More