Route 22 Honda - Service Center

Very Disgusting Service Appointment (CRV EX 2016) I purchased my car Oct 7, 2016 which according to their promo it comes with a remote start. They scheduled me to drop off my car Oct 21 at 11:30 for I purchased my car Oct 7, 2016 which according to their promo it comes with a remote start. They scheduled me to drop off my car Oct 21 at 11:30 for the remote start installation. When I arrived on that day at 11:30 the receptionist guy told me that I don't have any appointment so he checked with the service advisor named CLAUDIA. The guy came back to me and told me that my appointment was 9:00 am and that they could not wait for me for the whole day. (I am very sure that my appointment is 11:30 because I called the sales advisor who helped me in the purchased of the car before I drove down to Route 22 to confirm my appointment since he was the one who scheduled my service that day). I went to CLAUDIA'S office with the receptionist named Wayne but I was not allowed to go inside and I was just standing outside the glass door watching both of them inside her office. In short I was rescheduled Oct 28 at 9:30 for the installation of the remote start. When I came back on Oct 28 to drop off my car I personally met Claudia because I had some documents to sign and I asked for a shuttle back to where I live in Jersey City. Around 11:30 somebody called me who I believe was Claudia telling me that my car is ready. I told her that I need a shuttle back to Route 22 Honda because I don't have a ride. She answered me, "sir we're closing at 7:00 pm, just come here if you have a ride". She is rude and unfriendly! So I took an Uber from Jersey City to Route 22 Honda. I went to the cashier to get my key and for the paperworks and then I asked the cashier if where is my car? she said it should be outside already. I went out and look for my car but I can't find it. I went back inside the building to ask the receptionist and he told me to just go outside and in the parking and look for my car. I went outside again, go around the building and to the parking to look for my car but I could not find it. The weather that day was very cold and can you imagine their customer going around looking for the serviced car and nobody is willing to help? I went back inside the building again and demanded for my car and it was found out that my car was still inside their service garage. What a bad experience I had on that day! I am a customer of Route 22 Honda since Feb 2013 and I always received a call from it's customer service for a feedback and survey after the service but this time I did not receive any call from the customer service, it's quite odd! So I decided to look for this website so I can have my voice heard about the bad customer service of Route 22 Honda. One more thing, there are people in there that when you come in they will tell you that " if you need help just let me know". Guys do not believe on this statement because it's their memorized line, its overused. I went back to them about the problem I encountered and they just shrugged their shoulders. Shame, shame on them! By the way I gave 3 stars for the quality of work because after the installation nobody explained to me how the remote start works. They just hang the remote in my key holder. I gave customer service and Friendliness a 1 star because there's no zero (0) in here. More

Wow wow I came in to get an oil.change and diagnosticThe sales rep call me a few minutes before my appointment to ask if I would meet with him. I had no idea I came in to get an oil.change and diagnosticThe sales rep call me a few minutes before my appointment to ask if I would meet with him. I had no idea I would be leaving with a new car . The sales representative that helped me was Johan Aristizabal. He was amazing . I was absolutely blow away by his patient and deligent manner. He was very knowledgeable when asked questions and capable when problems arises. I lefted feel secure in my decision to choose Honda. I am torlly enjoying my new Honda Civic and can't stop telling other about my experience thank you Johan More

Poor service without warranty Brake service on rear of Honda Odyssey, resurface disks and replaced brake pads, only lasts about 12000 miles, manager invent all kind of excuses, don Brake service on rear of Honda Odyssey, resurface disks and replaced brake pads, only lasts about 12000 miles, manager invent all kind of excuses, don't take any responsibility or try help solve the issue, lost a customer and I will not recommend to nobody. More

your always welcomed at rt22 honda Thank You Mr. Robbie Persaud for your friendly and professional service. like always you guys always treat me like Family. Thanks for another great ex Thank You Mr. Robbie Persaud for your friendly and professional service. like always you guys always treat me like Family. Thanks for another great experience. Mr. Wallace More

Awesome Experience My experience was great. It was totally stress free and everything went smooth. I was a little skeptical and anxious about getting another vehicle, bu My experience was great. It was totally stress free and everything went smooth. I was a little skeptical and anxious about getting another vehicle, but my salesperson Johan Aristizabal eased my anxiety. The whole team was kind and were really concerned about what was best for me. The customer service was truly excellent! Thanks Again!!! More

Very Happy Client I gave this dealership a five-star rating because I was satisfied with the positive attitude that they treated me with. The staff that attended me tod I gave this dealership a five-star rating because I was satisfied with the positive attitude that they treated me with. The staff that attended me today made it possible for me to buy the car that I wanted with no issues. They explained everything clearly and I left the dealership with no regrets. More

My experience was great. Hello I enjoyed myself at this dealership the first second I stepped foot in the door. I came in for a oil change with tons of mileage and the team at Hello I enjoyed myself at this dealership the first second I stepped foot in the door. I came in for a oil change with tons of mileage and the team at Honda helped me. More

Hassle free experience. Buying a car can be stressful. But the team at Rt. 22 Honda exceeded any expectations. My salesman was Rich Londono. He knew the car inside and out an Buying a car can be stressful. But the team at Rt. 22 Honda exceeded any expectations. My salesman was Rich Londono. He knew the car inside and out and worked a deal that fit my budget. (The team I worked with was at the service center two blocks from the dealership). More

Poorly skilled service advisor, who lies and cheats customer I was given wrong estimation time period for the service required for my vehicle. I was falsely accused of accepting loaner vehicle for extensive peri I was given wrong estimation time period for the service required for my vehicle. I was falsely accused of accepting loaner vehicle for extensive period of time without my knowledge. No one had the courtesy to call me to advise delay or provide any updates on my vehicle. They do not value others/their customers time. I was kept on being transferred for 2 hours for one department to another. No one had a clue on what's going on and why no one was answering the phone. I was told 10 minutes before closing time, you're vehicle is ready for pick up. It took them about 8 hours to work on my car alone. I don't think I'll be able to go to this location anymore. I will stop everyone that I know from going to this location. My credit card was charged without them returning my car. The service advisor actually promised me that he'll bring my car to me, after taking my credit card, and charging it. I still do not have my car with me. I was lied to, I was cheated. I will make sure this matter goes all the way to the corporate office. More

unprofessional I took my 2007 honda odyssey worst service I've ever had they couldn't even fix a recall problem i wouldn't recommend anyone there. Waist a time I took my 2007 honda odyssey worst service I've ever had they couldn't even fix a recall problem i wouldn't recommend anyone there. Waist a time More