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1,146 Reviews of Route 22 Honda - Service Center
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March 02, 2018
Great service experience as always It was easy to schedule my service event online and as soon as I arrived I was greeted and processed. I intended to wait for my car but changed my min It was easy to schedule my service event online and as soon as I arrived I was greeted and processed. I intended to wait for my car but changed my mind. I was told I would be called with an update and shortly after I left I was. I was given some options of things to consider and after agreeing on what was to be done was told I would be called when the work was completed which, I was. Very professional service from start to finish which has become the norm at Rt 22 Honda, thanks to all who make it happen! More
by david12b
Verified CustomerEmployees Worked With
Paul G. Cannot remember others
March 02, 2018
It was very pleasant and quick. The customer service provided by this location goes above and beyond to ensure a pleasant and satisfying experience. The service technician was very The customer service provided by this location goes above and beyond to ensure a pleasant and satisfying experience. The service technician was very helpfull and informative. More
by Byrd.dana
Employees Worked With
Robert, Cesar
December 27, 2017
It's Getting Better Let me start from the time I arrived 20 minutes before my appointment. There are 2 doors in the service center for the entrance. I used the leftmost Let me start from the time I arrived 20 minutes before my appointment. There are 2 doors in the service center for the entrance. I used the leftmost door, I kept waiting but nobody opened it. While the other door opened right away when somebody comes, 2 cars were already in even though I arrived ahead of them. When my door opened up , I complained to the guy who confirmed my appointment but he was so calm, very respectful in giving his answer with a smile. I was already upset that time but I calmed down because of his very pleasant reaction. My service Advisor that day was Maynor Alvarenga who is also very pleasant and calm. He listens to all my maintenance problem and offer solution to it. How nice to keep coming back to this service center if all the employees are like them. I hope that the company will hire more people like Maynor. More
by Jonathan C
Employees Worked With
MAYNOR ALVARENGA
November 24, 2017
Early Morning Appointment on a Black Friday I have an early appointment on this Black Friday morning for oil change and some service maintenance. Michael Ortiz was the service advisor. He is v I have an early appointment on this Black Friday morning for oil change and some service maintenance. Michael Ortiz was the service advisor. He is very calm and giving attention to all my needs. He enumerated to me all the services needed for my car. Everything were done in 2 hours and 30 minutes. A lot of customers are waiting for their job to be done. Thanks to the guys in the service center who reported on this black Friday and helped out customers. Thanks for the free car wash and the free hot tea in the waiting area. Good job Michael Ortiz? More
by Jonathan C
Employees Worked With
Michael Ortiz
October 08, 2017
In Short, No honesty in this buisness. I just visited RT 22 Honda Service Center for bad battery which was replaced by them in 2014 saying 100 month warranty. Guess what they are lying. I h I just visited RT 22 Honda Service Center for bad battery which was replaced by them in 2014 saying 100 month warranty. Guess what they are lying. I had bad battery cell which resulted not starting car and taking long cell to start. They replaced with full charge!!. Interestingly they strongly recommend to replace transmission fluid which was done year ago by them. After I reminded why I need this again then answers is technician used wrong code....... Filter, again strongly recommended. They even try to show bad filter from someone else car to realize you how bad it is and asking if you want to have it change. I had mine replaced few months back by myself and they are asking to replace it. After remind them that I have replaced by myself this summer, I don't think I need this service. Again technician may have used wrong code! WHAT, ARE YOU KIDDING ME WRONG CODES FOR SERVICES THAT DOES NOT NEEDED!!!!!!!! For other vehicle they service, they have cut and left hanging bar for cabin filer access. More
by H23
Employees Worked With
Paul G
July 19, 2017
Great Experience with AL ROMAN This is my first time having Al Roman as the service adviser assigned to me. I am very pleased with the way he accommodated me with the services I wa This is my first time having Al Roman as the service adviser assigned to me. I am very pleased with the way he accommodated me with the services I wanted for my car. He shows willingness and readiness to answer questions or any issues related to the services I want. He explained to me the advantages of having nitrogen gas being used to inflate tires and the services that I need for my car that corresponds to the mileage. He is such a nice guy that I highly recommend to everyone as your service adviser. More
by Jonathan C
Employees Worked With
AL ROMAN
July 11, 2017
Disrespectful & Money Hungry I currently have a lease with Route 22. My new Honda Civic currently has power steering problems, low tire pressure, and brake system problems. I call I currently have a lease with Route 22. My new Honda Civic currently has power steering problems, low tire pressure, and brake system problems. I called Honda Service immediately and the receptionist are rude. My husband asked for her name she said Diana and asked if she needs to spell it out for him, which was uncalled for. Besides the lack of manners, the receptionist did not help and said call tomorrow. I called back this morning and now another receptionist is telling me there are no appointments for today. This is unbelievable the lack of help from this business is horrible. My advice is to NEVER get a lease with them because they are quick to sell you the car but as soon as there's issues and concerns the company turns their backs on the customers and aren't willing to help. More
by goncar12345
Employees Worked With
Diana, Linda Smiley, CHRIS TROPIANO JR, Kelly Carven
May 04, 2017
RIDICULOUS We were very pleased with the car and the person that helped us lease the car (Manor). However, today we had the worst experience ever! We got a flat We were very pleased with the car and the person that helped us lease the car (Manor). However, today we had the worst experience ever! We got a flat tire and called the dealer, they asked how long it would take to get there and we said 10 mins, so they asked for us to drive there. We got there 10 minutes later to be told that they could not fix it because services will close in 20 mins! Services told us to call the dealer, and UNFORTUNATELY we spoke to the sales manager and we asked for a solution and he said that we should leave the car there and take an uber back home are drive it back just like that! They said it wasnt their fault that we went there with a flat tire! When they were the ones that told us to go there in the first place! If they knew that they dont take people by a certain time they should have told us! We pay for tire and rim insurance so the least they should have done was apologize instead of saying that it wasnt their fault we got a flat tire. Yes it wasnt their fault we got a flat tire but it was their fault that we wasted our time going there and risked getting in an accident or damaging the car. Its such a shame that not even their managers are well trained!!! More
by Ale
Employees Worked With
Sales manager
March 17, 2017
Very Happy for the Service with Paul Giameo Every time I come for my car's maintenance service I always ask for Paul Giameo. I was there today for my car's service scheduled (oil change) at 4 Every time I come for my car's maintenance service I always ask for Paul Giameo. I was there today for my car's service scheduled (oil change) at 4:00. I arrived 30 minutes early and I was entertained right away. I sat in the waiting area and after few minutes Paul came to me and told me that they will start the service right away. In about 30 minutes, oil change was done and my car was washed too. When Paul gives me back the key, he always get out of his office and ushered me to my car. I hope all the service advisers are like Paul Giameo. I want also to commend the Service Technician Bernard Washington for the job well done! Thank you guys! When I drove my car back home I thought I was driving a brand new car! More
by Jonathan C
Employees Worked With
Paul Giameo
November 19, 2016
Worst service Worst experience!! I had deal with their sales person name "Meena" who has zero knowledge in sales. Him and sales manager "Joseph" made the deal final Worst experience!! I had deal with their sales person name "Meena" who has zero knowledge in sales. Him and sales manager "Joseph" made the deal final and asked me to fill the application form. I was ready to sign and pay but somehow in the end they asked me for cosigner. After couple of days I went with cosigner details and they got his credit score but lied with me that's its not running and started giving xxxxxxxx excuses. They got 2 credit scores but still hesitate to give me car because they committed me the price but later on changed their mind. When I asked for higher authorities details they said look on own!!! I found their sales manager "Edward Garcia" details but same no response. I would say avoid this dealer and specially "Meena" and "Jodeph". More
by Priyank Doshi
Employees Worked With
Meena
