Route 22 Honda - Service Center

Now it took a lot for me to Write this Review I actually got love for some people at this dealership. Joel Freddy Carlos and Kevin worked extremely well with me and help me out getting the Car I received Bu got love for some people at this dealership. Joel Freddy Carlos and Kevin worked extremely well with me and help me out getting the Car I received But then there was the car i purchased that turning into a nightmare and I know making a decision is out of their hands but I raised awareness to the GM and he just kept stating Nothing he can do to help that the deal I was in had No room for him to help me get out of the most Horrible situation ever build. The Honda Prologue elite that can barely give me 150-200 miles on a full charge . I have done so many test and consistently complained to his dealership about my issues and all I keep hearing is the cold is not allowing the car to properly perform as advertised. I have claims open with Honda Corporate honda Manufactures Better business Bureau NJ and Better business Bureau CA I literally drove 1.7 miles and car drained 32 miles and I’m hearing there’s nothing we can do … 718 a month with 33 months left and I’m hearing there’s nothing that can be done smh. So that bad by a GM like that and Honda in general. And I’m actually a Honda fan but after this experience I’m sorry to the good people over there at Route 22 but I have to leave this Review because this ain’t how a customer should be treated let alone a customer that had 4 plus loans with Honda and actually brought you customer and promoted your Dealer. I constantly ask for a loaner so service can do more digging and continued to be told there isn’t any. Then I say at the service department for 3 hours while they diagnose the vehicle to be told no solution to my complaint it’s the cold causing the advertised Range to not be Met. Like I said it took a lot for me to write this Review because i actually like ppl there but this situation is draining me as a person causing my household to be unhealthy because of my stress. No shade to certain personal at Route 22 but You would think The General Manager would have Step up and done better as a Human to even Pushed Honda Corporate to do right by me . More

Route 23 Honda just lost my family business which included buying 5 vehicles the last 7 years because of their service department. They advertise express no appointments required services but the las included buying 5 vehicles the last 7 years because of their service department. They advertise express no appointments required services but the last three times i tried it, i was sent away rudely with a comment to drop off car and will call u when we get to it. More

The worst customers service by phone and in person. I give up using HONDA... The worst service on the service/maintenance office. If you are pretending getting a Honda vehicle, go to another dealer. I give up using HONDA... The worst service on the service/maintenance office. If you are pretending getting a Honda vehicle, go to another dealer. These people on route 22 are the worst people I ever meet in my life. More

The representative Lisa was on point and stayed in contact. The staff was very helpful during the entire process. contact. The staff was very helpful during the entire process. More

I’ve been having a relationship with Honda and this dealership in particular for almost 20 years. Today, as I was about to pay for an oil change $69 dollars, they told me they will charge me an additio dealership in particular for almost 20 years. Today, as I was about to pay for an oil change $69 dollars, they told me they will charge me an additional 3 percent for using a credit card. I consider such business practice cheap taking into account that this is HONDA where people go for premium service knowing they will pay premium price. But surcharge practice brings to evidence their greed and makes me have second thoughts about their prices, finance and leasing practices, add on prices, and everything that goes in making business in this dealership. It is in little, petty things like that that one gets to understand who you are dealing with and what to expect. More

Very good The advice of a very very very excellent work for me I thought that I was going to be there for a long time and they took care of me right away that was nice yes I’m coming back for service thank for me I thought that I was going to be there for a long time and they took care of me right away that was nice yes I’m coming back for service thank you More

On time service scheduled. Great job, everyone friendly, easy to schedule any service including honda parts Great job, everyone friendly, easy to schedule any service including honda parts More

I do recommend Route 22 because I have the Best advisor. Mr. Paul G. And also when I call for an appointment the representative always try to help me. Thanks Route 22 Hillside NJ Mr. Paul G. And also when I call for an appointment the representative always try to help me. Thanks Route 22 Hillside NJ More

The service is always exceptional especially from there worker Edgar, always on point with things that are going on with my car worker Edgar, always on point with things that are going on with my car More

The staff is always very friendly and listens to the problems relating to your vehicle. problems relating to your vehicle. More