Route 22 Honda

We had a terrible experience with the management of Route 22 Honda. We recently purchased a Honda CR-V from the dealership and traded in our old Honda Odyssey for which we were given a credit of $2,500. Our 22 Honda. We recently purchased a Honda CR-V from the dealership and traded in our old Honda Odyssey for which we were given a credit of $2,500. Our sales experience was fine, but the management played games with us for nearly 3 weeks in withholding the NYS plates and registration with false excuses. Turned out they were having difficulty with registering the $2,500 Odyssey, through no fault of our own and were holding off releasing the plates and registration for which we paid, which would have left us unable to drive the new car we had purchased. Only through my warning that I, as a criminal defense attorney, would report them to the authorities and sue them for breach of contract, did they finally relent and deliver the plates and registration, just 2 days before the temporary plates were to expire. Sorry that I cannot possibly give that dealership anything other than this negative review. More

Very good The advice of a very very very excellent work for me I thought that I was going to be there for a long time and they took care of me right away that was nice yes I’m coming back for service thank for me I thought that I was going to be there for a long time and they took care of me right away that was nice yes I’m coming back for service thank you More

On time service scheduled. Great job, everyone friendly, easy to schedule any service including honda parts Great job, everyone friendly, easy to schedule any service including honda parts More

I do recommend Route 22 because I have the Best advisor. Mr. Paul G. And also when I call for an appointment the representative always try to help me. Thanks Route 22 Hillside NJ Mr. Paul G. And also when I call for an appointment the representative always try to help me. Thanks Route 22 Hillside NJ More

Staff was very friendly, and managed to get the car I wanted. The sales representative that I had was Sandie Henry, Very helpful and made the buying experience very easy. Definitely would recommend. wanted. The sales representative that I had was Sandie Henry, Very helpful and made the buying experience very easy. Definitely would recommend. More

The service is always exceptional especially from there worker Edgar, always on point with things that are going on with my car worker Edgar, always on point with things that are going on with my car More

The staff is always very friendly and listens to the problems relating to your vehicle. problems relating to your vehicle. More

Demetrius was very nice but the overall experience was horrible. I waited 2.5 hours with not a single update (despite receiving a text message that I could receive frequent updates) and when I finally as horrible. I waited 2.5 hours with not a single update (despite receiving a text message that I could receive frequent updates) and when I finally asked for the status, I was told that a part was on its way and that it would be at least another 45 min or so until the car was complete. I couldn’t believe how long it took and I’m struggling to understand why I was never informed of the delays. This was the 2nd time that we’ve had customer service issues at Rt 22. Last year we had to wait 2 hours just for a key replacement!! Just an awful experience both times. More

Paul, my service advisor is excellent. All your team is helpful to get my calls through as well All your team is helpful to get my calls through as well More

Great customer service to sales rep Hector. This is my fifth car with this dealership This is my fifth car with this dealership More