Route 22 Honda

Although I arrived at the car dealership with skepticism, I was surprised by how comfortable I felt after speaking with Consultant, Mr. William Ortiz and Sales Manager, Mr. Marlon Villatro. In the past, my e I was surprised by how comfortable I felt after speaking with Consultant, Mr. William Ortiz and Sales Manager, Mr. Marlon Villatro. In the past, my experiences with salespersons working at car dealerships have been characterized by feelings of frustration, anger, and the sense that I was getting ripped off. However, this was not the case at Route 22 Honda. Both William and Marlon were very considerate and sensitive to my needs and those of my family; their strong interpersonal skills coupled with a desire to maintain a high level of professionalism created an atmosphere where receptive feedback and proposals for other potential options were discussed in a manner that was supportive and accommodating. At times when I had concerns with a price that seemed too high (e.g., warranty), I expressed my concern to both salespersons. I especially appreciated when Sales Manager, Marlon Villatro "went to bat for me," and advocated on my behalf to the General Manager, John Pearce who, after considerable discussion, authorized a reduced price on a warranty. I was surprised that they were able to present a number that was more than reasonable. Both William and Marlon were integral in enhancing my overall experience at Route 22 Honda. They were quick to answer questions in a thorough and comprehensive manner, providing other documents to support their assertions. Even, when I felt like I was asking a "dumb" question, they were very respectful. I really appreciated that because I’m sure I would have felt frustrated had I been in their position; whether they were frustrated or not, they presented a positive attitude. This is clearly reflective of the leadership of the managers and owner. I also had an opportunity to speak with the General Sales Manager, John Pearce; he, like the other salespersons, was approachable, professional and quite personable. It was evident to me during the 4-5 hours I was there that Mr. Pearce takes his leadership position quite seriously and is deeply invested in the organization. Moreover, he places special emphasis on ensuring that the Consultants, Sales managers, and others involved, do their best to try to meet the needs of the client. Last, I had the pleasure of working with Finance Director, Ron Davis, who was amiable, accommodating and understanding of what I was seeking with regard to payment. He did his best in being flexible and trying to find out how much money I could put down. Also, he provided valuable information regarding laws in NJ regarding financing. It was a pleasure to work with him. In sum, it was a pleasure to work with William, Marlon, John Pearce, and Ron Davis. I would strongly recommend seeking these individuals out when you consider your next purchase. Since my purchase, I reviewed the numbers and I did not locate any hidden costs; everything on paper reflected what was discussed with the staff at Route 22 Honda. I’d like to add one caveat. While I did have an outstanding experience, I do encourage future buyers to come in with knowledge about the vehicle of interest, allow available time so that you can review the materials thoroughly, particularly the contract. Asking questions for elaboration will help you before you sign. This recommendation would go out to anyone seeking to purchase a car. Sincerely, Mark H. Chae, Ph.D. More

explain the honda certified program to me from a to z love the service from route 22 honda!vehicle look like it came off the showroom floor very easy to deal with so many cars in stock but the sale peopl love the service from route 22 honda!vehicle look like it came off the showroom floor very easy to deal with so many cars in stock but the sale people will fit the car that is right for you i like to thank david a ventura for all the help! More

After we were set on the prie of the. Car i went to see the finace guy. This is about 3 hr late they tell me they would not sell me the car cause i did not whante to take any extra warrantee i would never the finace guy. This is about 3 hr late they tell me they would not sell me the car cause i did not whante to take any extra warrantee i would never deal with this people and another person walkout of there for the same reason . They will give you a low price then they try to suck you in then at the end they hit you . Same money go to another dealer More

Mr. Ronald Terry was very helpful and extremely knowledgable. He was friendly and not overbearing as some dealers are. I believe I received a very good price based on my own previous research. Wo knowledgable. He was friendly and not overbearing as some dealers are. I believe I received a very good price based on my own previous research. Would definitely recommend him to my friends. Hondas are very reliable cars. More

Excellent sales experience with the dealer and my sales person Michael Colavito. They where fast and productive and found a car for my family which fits my needs. I will tell everyone I know who is looking person Michael Colavito. They where fast and productive and found a car for my family which fits my needs. I will tell everyone I know who is looking for a Honda to go see mike my salesperson at rt 22 Honda More

The entire experience exceeded my expectations. In my previous experiences with shopping for a vehicle i have spent hours in the dealership. I was referred to Marlon and I now see why. He was informative previous experiences with shopping for a vehicle i have spent hours in the dealership. I was referred to Marlon and I now see why. He was informative, resourceful and straight to the point. I will definately be referring Marlon and Rt. 22 Honda to family and friends. More

From the moment that I walked into the dealership till the minute I left with my car I was treated with professional curtsy and respect. I was not hounded to make a quick purchase nor was tried to be mani the minute I left with my car I was treated with professional curtsy and respect. I was not hounded to make a quick purchase nor was tried to be manipulated into purchasing something beyond my financial needs. All my automotive questions were answered nothing was left out, which is a great feeling to know that the person taking care of you knows their items very well. More

They were really interested in helping us get the best price.we have been to multuple dealers and were just brushed away.Marlon really wanted to help us! price.we have been to multuple dealers and were just brushed away.Marlon really wanted to help us! More

I was in the market to purchase a new car as my lease was about to expire when I decided to stop at Route 22 Honda to see what you may have to offer. I was tired as I just finished working all day and just about to expire when I decided to stop at Route 22 Honda to see what you may have to offer. I was tired as I just finished working all day and just wanted to look at a few cars and see what options were available. I was greeted immediately upon arrival where I let salesmen know exactly where I was at selection and affordability as I despise being asked to add extas on and having to see two or three people thru the process. Simply not enough time does anyone have to spend entire day doing this. I just wanted to ask for what I needed and see if I can get. I was treated so well and not hasseled, as I have been in the past and It made me not go back to that dealership because of the experince. I was able to give my old car in and leave with my new car that evening. The service was excellent, everyone was friendly it made my experience one to brag about. I work in a service driven retail environment myself and understand that building a relationship with a client is paramount to your business especially in these days with our depressed economic climate. I am all about service as well as my work ethic and I expect the same wherever I go. I have to say, Marlon was excellent in his professionalism and knowledge it truly was a fine experience working with him, I almost asked if he came with the car. :) Great job, Great service and Wonderful experience. I will reccommend Rt 22 Honda to anyone I come across looking to buy a new or used car. Thank you again for the fine experience. More

Marlon treated us with exceptional service. He took his time and explained everything there was to know about the car that I bought. He really worked with us on the price and I am more than happy with the time and explained everything there was to know about the car that I bought. He really worked with us on the price and I am more than happy with the way Marlon treated us during our car buying experience. I will defintely go back to Rte 22 Honda and ask for Marlon when it comes time to buy another car. More