Route 22 Honda

After going to a couple of dealerships I ended up on 22 at Route 22 Honda on a Saturday morning. I knew that I wanted a certified pre-owned Honda Accord and the salesman Ron Terry was eager and showed me at Route 22 Honda on a Saturday morning. I knew that I wanted a certified pre-owned Honda Accord and the salesman Ron Terry was eager and showed me what was available. He was very thorough and knowledgeable of the car. He made the experience very pleasureable and at the end I am a happy owner of a Honda Accord. More

This company is completely unprofessional and has wasted a great amount of my time and energy ! After looking at one of their used cars, we went through the paper work, which the sales consultant had to go a great amount of my time and energy ! After looking at one of their used cars, we went through the paper work, which the sales consultant had to go back and forth, wasting time, to his manager to find out answers to our questions. (Do employees not communicate?!) And, AFTER 2 1/2 HOURS OF WAITING TO BE BROUGHT TO FINANCE, I FIND OUT THAT THEY PUT THE INCORRECT YEAR TO THE VEHICLE, WHICH LED ME UNABLE TO PURCHASE IT BECAUSE THE BANK DOES NOT FINANCE 2002'S. But, as an alternative, we requested to place a hold (refundable) on the car via check. Spoke to Omar two days later, telling him I'm not taking the car and would be picking up the check. Long story short, I've heard EXCUSE AFTER EXCUSE AFTER EXCUSE to why the check isn't ready to be picked up and waited DAYS AFTER DAYS ! It's taking them over 2 weeks to give me my check back !!! I advise all of you current and future Honda consumers not to purchase any vehicles from this dealership ! There are plenty of others who know what they're doing. More

My sister bought a car from Rt. 22 Honda years ago. Back then, she had a great experience with Rt. 22 Honda. Mohammed Ibrahim, I was told, was a fantastic sales person because he did not push her to do anyt then, she had a great experience with Rt. 22 Honda. Mohammed Ibrahim, I was told, was a fantastic sales person because he did not push her to do anything she wasn't comfortable with. When it was time to trade in the Civic, I went to Rt. 22 Honda with my sister. Though I had met Mohammed, I wanted to observe my sister's car buying experience. As a result of her meeting, we both are proud owners of Pre-Owned, Certified CR-Vs! I can honestly say that Mohammed IS a wonderful and caring sales person. Never pushy, Mohammed counseled us through the process. Overall, I had a great experience with Mohammed and Rt. 22 Honda! More

If you think you find a good price with this dealer, you won't get it for the price, as they will bump the price up by forcing you to take optional additions that you may not want. They wanted to force thei won't get it for the price, as they will bump the price up by forcing you to take optional additions that you may not want. They wanted to force their "millenium service", which all it does is freely replace your car key if you lose one within the next 3 years. Here it is though, they were to charge 990 dollars for that!!!! WHen I said no, they dropped the price to 300. Since I am moving out of the state and I can only use it in this dealer place, It wasn't rational for me to buy it. I offered to add $100 to the price than to pay 300 for the service. After finishing the deal, I went to a financial officer and he seemed to be playing dump with the 0% APR I was offered from the sales person and tells me that there is no 0 %APR offer at all. Finally, he calls the manager and tells me that you have to take the optional gap insurance to use the 0% APR. I hated the changing stories and I walked out. Mind you by this time, I have already spent 4.5 hours in the site. I cannot imagine going through this process in another dealer place and I went back and agreed to take the Gap insurance. I was told to wait until the temporary plate is made. After some time, a manager comes and tells me that there is some problem with the deal, I have to put $700 into the "millenium service", or else he can't sell the car. At this point, it was obvious to me that he is changing his mind with the sale and I could only shout how dare he wastes my good 5 hours for nothing and walk out. I end up going with an Altima, with a great deal including 0 % APR, from a nissan dealer where I had much smoother experience. By the way, Route22honda dealer were charging me $449 for documentation fee when it was only $199 in the nissan dealer. More

Have been to this dealership before and am always happy when I walk out the door.They are great. The people there are very friendly and helpful. Will go back when I'm ready to purchase again.The minute my when I walk out the door.They are great. The people there are very friendly and helpful. Will go back when I'm ready to purchase again.The minute my husband and I walked thru the door we feel very comfortable with everyone. I have sent several of my family members and friends to them and not one has been disappointed. More

I purchased a 2010 Accord LX after a month of visiting several dealerships within a 50 mile radius. Juan sent me a quote over the internet that was thousands less than anyone else. I came into the showr several dealerships within a 50 mile radius. Juan sent me a quote over the internet that was thousands less than anyone else. I came into the showroom at about 8:30 pm and drove out with my car by around 10. Correy Degannes, the salesperson that worked with me is one of the most courteous and professional people that I have ever had the pleasure to do business with. There was one add on, the millenium package, that I didnt expect, but Correy cheerfully accepted my offer to reduce the price by a certain amount- the resulting price was still way below anyone else's quote and below the invoice price. I highly recommend this dealership and Correy Degannes to anyone in the market for a new Honda. More

Most unreliable people. Can’t keep the word & there own quotes. They change there commitments every minute. They will waste your time, energy & money. Surprised how worlds most reliable company (Honda) app quotes. They change there commitments every minute. They will waste your time, energy & money. Surprised how worlds most reliable company (Honda) appoints most unreliable people (route 22). I received a very attractive quote for Honda CRV-EX from route 22. I again confirmed the price through e mail and they said the price is good and we have all colors available. Next day before starting from Staten island-NY I called them for confirmation as I have to travel for almost 40 minutes they again confirmed me the price is good and all colors are available. I reached there and on the entrance of the showroom I met guy who introduced him self as John and said he was waiting for me only. Then he bought is inventory report and said that due to month/year end he sold almost all cars except one that is Black with beige interiors. I told him I want to see the vehicle physically the he took around 40 minutes to bring the car. I went there to buy silver color crv but then I said its ok give me black crv. He took my driver license and insurance card for processing after that he was missing. After around one hour the manager comes in the picture and says the vehicle is not available the vehicle showed to me is already sold. I told him no problem I can wait for the vehicle how much time it will take? he said 15 to 20 days I said its of After that the manager got missing after waiting for more than one and a half hour I went to his cabin and he said he is coming then again he was missing for almost an hour. Then he came to me and said he cant commit me when he can deliver the vehicle may be it can take 40 days I said of give me in 60 day but give me in writing he said may be it can take some more time I said him its ok I can wait for 75 days but give me in writing he said if Honda stop manufacturing crv how can I give you so he refused to give me the vehicle after such a long e mail conversation, telephone conversation and wasted my almost half day and that too new year eve More

I have been looking for a new car for the past two weeks. I’ve been going to different dealers to get information on different cars, searching through the web, and asking different mechanics which car is a I’ve been going to different dealers to get information on different cars, searching through the web, and asking different mechanics which car is a better buy. On December 28, 2009, I found a 2009 Honda Fit Sport located at Route 22 Honda in Hillside, NJ. The price on the website is $17,780. I viewed the 16 pictures on the website and the car looked really nice. I decided to call to make sure the car was in stock. Kelly answered the phone and asked me for the stock number. I didn't see it on the website, but I found the VIN # so I gave it to her. She stated, "Yes, the car is available, would you like to make an appointment so we can pull the car in front? By the time you get here, we can have the car ready for you to do the test drive". I wasn't sure if I was able to make it because of my part time job, but I told her I was really interested to purchase the car. She stated that if I came by today that I could talk to Joseph Lynch, the manager and the best person to talk to. I hung up the phone and immediately called my insurance agent with the VIN number to get an insurance quote. After I obtained the insurance quote, I decided to call Route 22 Honda back to get more information about the price and financing. This time MaryAnn answered my call. I explained to her of my prior conversation with Kelly regarding the 2009 Honda Fit Sport. MaryAnn confirmed that the car was in stock. I started asking about the financing, but she refused to give me that information because she works in the "Internet Department" and not with the financing. I asked her if it was possible to speak to a sales person, to get more information. She stated, "I apologize but we are a really busy dealership and there is not a salesman available at the moment". She asked me to hold, came back to the phone and said, "We have the car and I have just been told we can give you a better price. We can give you the car for $16,500, but if you come today, tomorrow or before Thursday we can drop another $500, but it has to be before Thursday”. The price was a really good deal, $16,000. For the 2009 it was a couple of thousand less than the quote for a NEW 2010 Honda Fit Sport I had from another Honda dealer for $18,000. I felt that since it was last years’ model, the price was good. To take advantage of the good deal, I called my part time job asking for permission to miss work. I arrived at the dealership and asked for MaryAnn. She wasn't available, so they called Joel Maldonado (salesman), so he could assist me with my purchase. He asked me which car I was looking for and I pointed out the car which was located right in front of me. I told him that this was the car I would like to purchase. He advised me that the car was available, but it has a special Mugen Body Kit, so the cost of the car is $7,500.00 more. I was so disappointed, because I spoke to two different people from the dealership during the day, and they gave a totally different price for the car and never said anything about the Body Kit. In addition, the website doesn’t say anything about the extra cost. The pictures and the features listed of the car on the website show all the parts including “The Mugen wheels, grille, spoilers, and mats”. I asked him to please check the website, and call MaryAnn because she gave me the price. He went to Joseph to get onto the internet, and returned stating that it was a mistake on the internet. He apologized, but stated that the cost of the car was $23,000.00. I would understand if they have a disclaimer saying the model may vary, or if the pictures were of different cars or colors. The pictures were of the car at the dealership and I even spoke to Kelly and MaryAnn at two different times to get the price, which they even dropped. I explained all of this to Joel and his answer was, “If you want to take us to court, go ahead”. I asked him to please call Joseph, so we can solve this problem. He called Joseph, who took almost 10 minutes to come out of the office. When he finally came out he said, “I’m sorry there is nothing we can do, it was a mistake on the internet, and we are going to correct it”. I told him that I was not satisfied, and that it was not my fault that they provided false information. He told me again that there was nothing they could do. My experience at the Route 22 Honda was really unpleasant. It cost me hours of my time, loss of income, and not to mention I traveled 60 miles out of my way. It is my opinion that this is false advertising. In addition, as of today, December 29, 2009, the advertisement on the internet has not been corrected. It still reflects the sales price of $17,780 with all the special features. More

This was the WORST experience I have ever had trying to purchase a car. All that I can say is this dealership exemplifies the quintessential "car salesman", and even smells like one! We are currently in purchase a car. All that I can say is this dealership exemplifies the quintessential "car salesman", and even smells like one! We are currently in the market for a 2010 Honda Odyssey EXL with a Rear Entertainment System, and we shopped 2 other dealerships before visiting Route 22 Honda. Now, the only reason I called them is because their website was advertising a 0.75% financing rate, and my husband and I have near-perfect credit, so I thought it would be great to take advantage of this offer. WRONG! I called and spoke with the so-called Internet Sales Manipulator, Mary Ann, and she quoted me $31,206 for this vehicle, and said that as long as we had superior credit, we could get the vehicle for 0.75% for 60 months, which was much better than the 2.9% that Honda is offering now. I confirmed with her 3 times that this deal was legit, and I also told her I did not want to drive there if this was going to be a bait and switch. She confirmed this was legitimate, and assured me that they could honor BOTH the sales price and the interest rates/terms, provided we had good credit (which we do). We drove down Route 22 and were ready to buy the vehicle right then and there! However...BAIT AND SWITCH... is what this dealership is all about! Do NOT fall for it like we did and waste your time!! As soon as we showed up for our 1 PM appointment, they said Mary Ann was not available, and they sent her Sales Manager Mike Feltman onto the scene. After a few winks and a cheesy introduction, metro Mike immediately asked us what color vehicle we were interested in, and we told him, along with the terms and pricing we discussed with Mary Ann. HOWEVER, he told us he could NOT meet that price and that the 0.75% could only be available for 36 months. Mary Ann told us she had 11 of these vehicles in stock as well, and he told us he only had ONE in stock, and it was black. After we became infuriated by his manipulative tactics, he then back-peddled and said that he could honor the price ONLY on this black vehicle, and that he would agree to the terms for 60 months. HONESTLY- WHY DOES BUYING A CAR HAVE TO BE THIS HARD AND DISHONEST??? Then, he evaluated our Trade-In and offered us $3000 below what every other dealer offered, so I guess the big light-bulb over his head indicated that he would rip us off there to make up for the bogus quote from Mary Ann. So, after the trade-in quote, I told my husband that it's time to leave. They don't deserve our business, and even if we could bridge the $3000 gap on our trade-in, who knows what else these devils will try to tack on to the final price. At that point, we lost all trust for these people, and I was not willing to negotiate a second longer. Needless to say, we were very disappointed by the strong smell of after-shave in the place and the BAIT AND SWITCH by Route 22 Honda. If you call them and they give you a quote over the phone, do not believe it. You would be better off going to another dealership. We wasted 3 hours of our life that we'll never get back by falling into the Mary Ann and Mike Feltman bait and switch routine. I'm sure they pull this one all of the time. He blamed the bad quote on Mary Ann, and told me that "you never talked to me, so I can't be responsible for what she said". Whatever, metro! She's one of your managers, and ultimately, YOU are responsible for what she tells people and how she represents your business. Talk about passing the buck... Not to mention, now that I've read about all the other horrible experiences these other people had at Route 22 Honda, like them adding the extended warranty without asking (isn't that illegal??), I am SO glad that we didn't buy a vehicle from them. They don't deserve our business or yours!! Run far, far away from this dealership. The only good thing was the gourmet coffee. At least I got a free cup of Joe for my troubles... By the way, we are going back to the original dealership we negotiated with to buy our Odyssey. And EVERYONE- please read your paperwork at ALL dealerships from front to back and back to front, and don't ever sign anything from them without doing so. I'm so sorry you were the victim of these malicious and deceitful tactics. More

This dealership is outstanding. I had the privilege of interacting with John Pearce, the General Sales Manager, and I was amazed with the degree of importance he and the dealership placed on providing hi interacting with John Pearce, the General Sales Manager, and I was amazed with the degree of importance he and the dealership placed on providing high quality service and customer satisfaction; it was clearly above and beyond what one would normally expect from any other dealership. Although I purchased a used vehicle "as is," when I arrived at home I found that there were aspects of the car that the sales consultant indicated would be fixed if I purchased it. Somehow, there was a miscommunication and it didn't getting repaired. Despite the fact that Mr. Pearce did not have to authorize any repair, he was willing to go the extra mile and authorize the service department to make the appropriate adjustments. Jose Arriyo, the service manager, was very professional and considerate when speaking to me. He was kind and pleasant throughout the process. I can only say that Route 22 Honda is a place where you feel like a V.I.P. Because of my positive experiences and interactions with Mr. Pearce, I will be purchasing my next vehicle from this dealership. Moreover, I encourage others to seriously consider purchasing from Route 22 Honda. They are by far the best dealership with which I have worked over the course of 20 years. More