Route 22 Honda

Route 22 Honda responded

@mm1m, thank you for your honest review of our Service Department! While in general, we try to be as competitive as possible in pricing our parts and services with other local facilities, there will be times where we may be higher. When servicing your Honda vehicle, bear in mind that the difference between servicing at a Honda facility versus a generic service center is that all the technicians are fully Honda certified to work on your vehicle. They always have access to the specialized tools and equipment best suited to diagnose and repair Honda vehicles. It is true that having some of your routine work done at competing service centers like Pep Boys or Strauss Auto can save you some money, and they generally employ good all-around technicians, they may be unable to handle some of the more Honda-specific items. At our facility, we also guarantee all work according to Honda's policies. Most third party facilities only offer a limited warranty on the work they perform. Sometimes we have to be a touch more expensive - but that expense, spread over many service visits and customers, helps us to pay for the training and tools necessary to make our Honda technicians top-notch and the best at what they do. Thank You! The Route 22 Honda Service Team

Route 22 Honda responded

@GKA23, thanks for your kind words! Joemy started his career with Route 22 Honda in our Internet sales department and learned a lot about the Honda brand before being promoted to the salesfloor. His dedication to his customers is truly admirable, and we know he is destined to do great things! Thank you for doing business with Route 22 Honda!

Route 22 Honda responded

@michele, Thanks so much for your remarks! Jhon is one of best salespeople and a pleasure to work with! Enjoy your new CR-V! Please let us know how much you're enjoying it and send pictures! Route 22 Honda eCommerce Team

Route 22 Honda responded

Our management team has referred the contents of this review to our Customer Relations Manager, who did an investigation into the circumstances of the sale. First of all, our client was fully informed by our sales and financial service staff of what the obligations were, and in no way was pressured to sign. We have been in the process of trying to resolve the specific situation this client has gotten into. While our financial services team has the ability to try to re-work deals through refinancing and other means, in order to accommodate a change in a customer's financial position, the relative "new-ness" of the deal made it almost impossible. We certainly understand and feel for customers who get very excited to be making a vehicle purchase, or ordering accessories and warranties to protect their investment in a new vehicle, and then come to find out the expense wasn't what they had considered at the start. BEFORE YOU SIGN a deal, you should really think hard about everything you're buying and whether it falls inside your budget to purchase. No one will be offended or pressure you here, if you decide you can't afford a specific upgrade, accessory, or coverage plan. Sadly, once a deal is done and the paperwork begins its travels to a leasing company, financial institution, etc. commitments have been made and are expected to be upheld. This makes it a lot harder to "undo" what's begun. We're sorry that we can't always make a case of buyer's remorse right. But be assured that when you buy from Route 22 Honda, your rights and options are clearly stated and reviewed. Thank you for giving us the opportunity to try to earn your business. Route 22 Honda Management Team

Route 22 Honda responded

@Jimmy, you are absolutely right! We train our representatives to listen to our customers' situation and try to understand it fully without making judgments concerning the services you are asking us to provide. While there may be rules set by Honda concerning to what extent our franchise is allowed to sell vehicles outside of our area, it is not my impression that as a dealership, our policy is never to accept deals from places as distant as Denver, CO. Quite the opposite is usually the case, especially if the vehicle we have on hand is a harder to obtain model. We typically entertain inquiries from all over the country. And, as long as any special requests are documented as part of the car deal, we can arrange transportation through reputable and bonded vehicle delivery companies. Customers are also encouraged to shop around and possibly select a delivery company that suits them. The only place where any out-of-state transaction may get into legal issue is the actual signing of original copies of sale paperwork. Regulations in New Jersey may be a little stricter than in other places as to what we must provide and how we provide it, to be compliant with the Division of Banking and Insurance and NJ Motor Vehicle Services, who issues our dealer license to operate. We are in the process of re-training all of our representatives to do a better job of listening to all of our customers' needs and requests, and our management team is prepared to follow up on anything specific. Thank you for your remarks, as they do help us to improve the quality of service we provide to any of our customers, whether in New Jersey or beyond. Regards from the eCommerce Director, Route 22 Honda

Route 22 Honda responded

Thank you, @Deanita! We're sorry you did not get to a point where you felt we had a deal. We are so glad that despite your choice not to purchase with us, that Bryan did such an excellent job of taking care of your customer service needs! Although we wish we could make a superior deal for everyone, it doesn't always happen. Our reputation as a Certified Dealer on DealerRater.com, and our commitment to exemplary customer service does remain a very important focus in how we do business. Your specific experience helps us to learn from our mistakes so we can do better in the future.

Route 22 Honda responded

@mgwoll, thanks for sharing your experience with Route 22 Honda. While we are by no means a perfect business, the way you were treated is shocking to us in the upper management team. We have assigned our customer relations manager to look further into the matter and see if there is anything at all we could do to rectify this situation for you. Route 22 Honda does recognize the importance of honoring commitments to purchase our product, and at the price point we agree upon with our customers. We adhere to strict standards of ethics, and do not tolerate such happenings should they come to light. Our reputation is very important through being a Certified Dealer on the Dealer Rater site, and we are committed to delivering exceptional customer service.

Route 22 Honda responded

@webbja, thank you for using our Service Facility and for sharing your positive experience with us! We truly appreciate every story where our hardworking service technicians and staff did an exceptional job in taking care of our Honda owners' needs. Thanks also for mentioning Mohammed Ibrahim. He is truly one of the friendliest sales consultants on our staff, and also one of the most professional. He would do just about anything for his customers, and that's why we're proud of how much everyone he deals with likes Mohammed as well.