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Route 22 Honda

Hillside, NJ

4.6
3,210 Reviews
Throughout our 20-year history as one of the largest family-owned group of automotive dealerships in the United States, we've never forgotten our roots as a 'mom and pop' business. That's why I, and the new generation of vice presidents... my sons Ignazio and John Giuffre and my nephews John Iacono and Anthony Renda make every effort to go the extra mile for our neighbors. Each of our managers exemplifies our commitment to you, our customer. Whether it's through our many driver amenities, our unique service discount card membership program, or good old-fashioned courtesy, Route 22 Honda, where WE DELIVER LIKE NOBODY ELSE, for you. Sincerely, Carmelo Giuffre President and Chairman
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75 US 22 West

Hillside, NJ

07205

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Showing 3,210 reviews

August 06, 2012

Was in the market for a certified used Honda Civic. Saw a great deal on a low mileage 2010 civic so I called in and asked about it and set up an appointment to go in and check it out. Not sure what made me More

by strklyeuro1188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
oh if only i knew...
Aug 20, 2012 -

Route 22 Honda responded

We apologize that you had a negative experience with our dealership. It is understandable that if there is an error in a posting of a vehicle for sale, this can cause some confusion. I do wish you had been able to come in to our dealership, as we are dedicated to complete customer satisfaction. I would appreciate learning more about the problem that occurred between you and our dealership. Please contact me at your earliest convenience so that we may discuss your situation. Thank you, Lauren Ferrigno, Lauren22Auto@gmail.com

July 18, 2012

I have visited several dealerships throughout the years and this is by far the best. The salesperson was very honest and the process for leasing a new vehicle was quick compared to previous experiences. More

by nsicinski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ibrahim
Aug 01, 2012 -

Route 22 Honda responded

We sincerely appreciate you taking the time to write such a nice review of our dealership. We have worked very hard to create a car buying experience focused on complete customer satisfaction, and deeply value your loyalty and your repeat business. We look forward to seeing you again. Remember to Like us on Facebook and Follow us on Twitter for online coupons and deals. Thank you, Lauren Ferrigno, Lauren22Auto@gmail.com

June 27, 2012

yancy was a great** help!!! ive bought 6 cars before and my experience was NEVER greater! if youre looking to buy a car go to route22 honda and ask for YANCY CABRERA!! best salesman ever :) More

by bushra21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
yancy cabrera
Jun 27, 2012 -

Route 22 Honda responded

Thank you so much for your great review! Yancy will appreciate your kind words, too. Our team has created the best car buying experience around and we are dedicated to complete customer satisfaction. If you have any further questions or concerns please let our team know. Remember to Like us on Facebook and Follow us on Twitter for online coupons and deals. Thank you, Lauren Ferrigno, Lauren22Auto@gmail.com

June 24, 2012

purchased a Croostour in 2010at Route 22 Honda, based n the exceptional serviced received on Ridgeline. However to me ther is a great disparity between Sales and Service. The Sevice department explained More

by Displaced
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar Corona, Edward Garcia
Aug 21, 2012 -

Route 22 Honda responded

I have read your review and we regret to learn you did not have a quality experience at our dealership. On behalf of everyone at Route 22 Honda, we would like to offer our sincere apologies. Our goal is to provide 100 percent customer satisfaction. We did not reach that goal with you and we would like nothing more than to earn your trust and display for you the wonderful service we routinely provide. We hope you will accept our apology and give us another opportunity to serve you. Regards, Lauren Ferrigno, Lauren22Auto@gmail.com

June 09, 2012

I have Honda accord of 2001 and always preferred dealer to do servicing. There was some noise coming like metal clanking from bellow the car when I go over rough road. When I showed the car to dealer, they More

by yap_exam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember
Jun 25, 2012 -

Route 22 Honda responded

Please let me start by apologizing for the fact you had a less than satisfying experience with us. We are dedicated to giving our customers the best possible service. Clearly you do not feel this happened for you. I cannot comment on what another service department told you, but I would appreciate the opportunity to find out why our service department and you did not communicate. Please contact me at your earliest convenience to discuss your situation. Thank you, Lauren Ferrigno, Lauren22Auto@gmail.com

May 30, 2012

Why i given the rating I did because Mohammed Ibrahim and his team deserve it they help me thorough a real difficult time by just trusting in them and letting them do the work for me. Just in the past deali More

by TeeTim2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Muhammed Ibrahim
Aug 21, 2012 -

Route 22 Honda responded

Thank you so much for this wonderful review! Our staff works hard to make sure our customers have a great experience. We are happy to know you have noticed and appreciate our efforts. Mohammed will be happy to hear about your review. Thank you for sharing your experience with us. Regards, Lauren Ferrigno, Lauren22Auto@gmail.com

May 30, 2012

I went to buy a new car from these guys. Negotiated a final price, put a deposit on the car and signed the purchase order. I was going to get my bank own loan and pick it up a couple of days later. I was More

by VR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Omar
Jun 25, 2012 -

Route 22 Honda responded

We clearly do not want our customers to have anything but an excellent experience at our dealership. However, the accusations you have made here are extremely disturbing, suggesting we sold a car we had under contract to another customer. I want very seriously to discuss this situation with you to understand better where the communication between you and our dealership broke down. Please contact me as soon as you can so we may figure out what happened here. Thank you, Lauren Ferrigno, Lauren22Auto@gmail.com

May 15, 2012

RTE 22 in Hillside NJ is one of the best overall dealership that I have gone to in all my years and I'm 59 years old and have been lesing ars. Mohammed Ibrahim and his sales manager Matt are great t More

by gbpnd0453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ibrahim
Aug 21, 2012 -

Route 22 Honda responded

We are honored to have helped you and humbled by your review. We work hard to provide our customers with an outstanding experience and we are pleased to know you have enjoyed your visit. Thank you for sharing your experience with us. Mohammed will be excited to hear about your visit. Thank you for allowing us to earn your business. We are honored to have you as a customer. Regards, Lauren Ferrigno, Lauren22Auto@gmail.com

May 02, 2012

I had an excellent experience at Route 22 honda. Abdel Nassar is an outstanding sales rep who was instrumental in helping me decide to lease a Honda over other cars. He is knowledgeable, friendly, and per More

by chrisbyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abdel Nassar
Aug 21, 2012 -

Route 22 Honda responded

We are very happy to know you had a wonderful visit! Thank you for sharing your experience and reaching out to us. Achieving 100 percent customer satisfaction is our No. 1 goal and we have reached it with you. This truly makes our day. Abdel will be happy to hear about your review. We appreciate your feedback and we look forward to helping you again in the future. Regards, Lauren Ferrigno, Lauren22Auto@gmail.com

May 01, 2012

My new car purchase went as smoothly as possible. My salesman, Mohammed, did not pressure me and the final price of the car was even less then I was willing to pay. I was always offered a coffee or a co More

by gharris118
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Ibrahim
Aug 22, 2012 -

Route 22 Honda responded

We're happy to know you enjoyed your experience with us! We love helping our customers. We are dedicated to providing outstanding customer service and we appreciate your business. Mohammed will be happy to hear about your review. Thank you for this five-star rating. We look forward to helping you again in the future. Regards, Lauren Ferrigno, Lauren22Auto@gmail.com

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