Route 22 Honda

Feel At Home It’s a pleasure to share my latest experience when I brought my car for maintenance. Brandon Shupe was my service advisor. He deals me with respect an It’s a pleasure to share my latest experience when I brought my car for maintenance. Brandon Shupe was my service advisor. He deals me with respect and courtesy. It was a quick appointment since I just need an oil change and a brake fluid change. Most employees that I encountered so far during that day were nice and pleasant. I’m glad that there is a great improvement with the customer service of Route 22 Honda. It’s nice to keep going back when you feel at home with the people you met. More

I had excellent service excited for the good choice I made if you need to purchase a veichle you should go to see Art norvell he would give you a good deal customer service I made if you need to purchase a veichle you should go to see Art norvell he would give you a good deal customer service More

Very special thanks to Torrance and Tokyo is coming Yesterday this service department wasted another 2 hours of my life. I have several premature failures due to amerigarbage honda inferior build qualit Yesterday this service department wasted another 2 hours of my life. I have several premature failures due to amerigarbage honda inferior build quality and low quality parts. One ongoing unresolved problem due to service department's sub-standard workmanship, which they are unable to fix. New major issue transmission shudder. Had to leave my car over night, then came back and a tech drove it cold with me in the car. Tech felt it, reported to service adviser Paul. The usual robbery charges for warranty repairs $200 to replace trans fluid for a 20 minute job. I declined and left. January 8 returned to service dept with TSB printout with specific instructions for transmission shudder. Service advisor Paul refused to document one old unresolved issue, was unable to replicate transmission shudder when the car is warm. Refused to follow TSB instructions to repair. Imagine if Takuji Yamada, Toshiaki Mikoshiba, Takanobu Ito, Thomas Elliott, Keita Muramatsu, Rick Schostek, Soichiro Takizawa, Bruce Smith, other executives wasted their time like we waste our time dealing with lies and deception. They would lose their minds. So why the !@#$ do they create such business model that encourages robbery???!!! Toshiaki Mikoshiba says he "trims cost". Trim your salaries!!! All of them and their family members need to drive the crap they produce and their stealerships represent. They wouldn't touch their own garbage. Everyone needs to be held responsible from top executives to incompetent unskilled careless technicians. I'll make it happen. Now route 22 honda and americrap honda can thank each other. Very special thanks to Torrance customer service case manager Jeff M. I will bring him to jersey to testify. To waste their time like they waste mine. Honda executives, engineers, production team, quality control, slealerships need to understand THEIR PROBLEMS ARE NOT OUR PROBLEMS!!!! More

Sales and Service A- Bought a "CERTIFIED" Civic 2016. I can honestly say the sales process was pleasant and efficient. Then I had to wait for my title. It took 4 months an Bought a "CERTIFIED" Civic 2016. I can honestly say the sales process was pleasant and efficient. Then I had to wait for my title. It took 4 months and multiple calls to the manager before I received the title to my car, (I had paid cash). The manager would take days to return my calls and sometimes a week politely apologizing. Once I received the title the manager and I joked about the ordeal and it was done. The day after I had picked up the title I took the Civic to a local (Paramus) Honda Service facility where I had previously made an appointment for the tire pressure alarm to be reset. I had added air to a low tire and that triggered the alarm. At this point I had driven about 2000 miles. There I was told the brakes had pitted rust needing to be scored and both motor and cabin filters were dirty needing to be replaced! (My Civic is kept in a garage). Admittedly, when I did the initial test drive with the salesperson the brakes screeched. Before I accepted the car the salesperson stated the service department found the brakes were rusted and the brakes were fixed. On the 2nd test drive with the sales person the brakes were quiet. Not sure what fix they did but I know the pitting didn't happen in 4 months. I believe if the car was efficiently looked over before it was sold as it was when I brought it in for the "Low Tire Pressure Reset" these items would have been identified and corrected before it was sold as "CERTIFIED". Certainly the filters would have been changed. I took the report from my local Honda Dealer and showed it to the RT 22 Honda manager. He said he would see what he could do for me and call me "Tuesday". Didn't get a call Tuesday so I made the visit to RT 22 Honda on Wednesday. Better HAVE YOUR OWN MECHANIC check the car BEFORE you buy "CERTIFIED" at RT 22 HONDA in Hillside, NJ.! The manager did not make amends offering these were maintenance items and 30 days had past. He did offer to get me a repair appointment and to make the repairs at a price close to what I had been quoted at my local Honda Dealer and a full tank of gas.. I decided not to accept his offer as I felt I could not trust the job would be done properly. After all they reportedly "fixed" the brakes 4 months ago. As I said in the title the sales specialist was excellent assuming the salesperson didn't know details about the repair?! Dealing with the Manager was more difficult as he was too busy to return my calls "promptly" as his voice mail greeting states he will. Now that you are informed of the possibilities when buying "Certified" you're smarter than I was when I made my purchase! Times have changed, This is my 4th used car purchase in many years of driving and this was a first for me, Addendum: Responding to Howard Newman's request I spoke with him and discussed the above information. He requested I take the car to RT 22 Hillside to be evaluated and assured me he would have the brakes fixed or replaced if needed. Also, the filters would be changed. I brought my vehicle to the RT 22 Honda Service facility for them to inspect the rear brakes and filters. Their findings were that there was nothing wrong with the rear brakes. (This was verified by my local mechanic). The filters did need changing and they were replaced. The responses to my questions were thorough and informative. Maintenance service needed was explained and I decided to have it done there. A maintenance schedule going forward was outlined. In conclusion I will continue to have at least some of the needed service done at this facility in the future. Additionally, I will go to the Paramus Honda service facility and speak with the General Manager about the pictures of "my brakes" showing pitted rust which caused me and others involved a lot of unnecessary aggravation! More

Jean a great asset to the company Let me start with one word that Route 22 Honda are customer-oriented dealership and they do their best to keep the process transparent, friendly and a Let me start with one word that Route 22 Honda are customer-oriented dealership and they do their best to keep the process transparent, friendly and appreciative. The time I visited this dealership, I had almost gone through 3-4 others with considerable deals. I had pleasure working with "Jean Shim", who was absolutely amazing. I want to thank her for all her efforts she put into getting the perfect car I wanted. I never felt rushed, rather than always asked to satisfy myself before making the final decision. I must say this, She is a great asset to the company. I would also like to thank Freddy Agosto for finalizing the deal price. Without him, it would have never done. Remila was also nice throughout the paperwork. I will definitely be back for my future purchase from Jean. Thank You Route 22 Honda. You are a team of fantastic people. More

New Honda Accord I was trading in my CRV. As everyone knows sometimes buying or leasing a car can be painful process. Sales person Ralph Mosley was outstanding and pat I was trading in my CRV. As everyone knows sometimes buying or leasing a car can be painful process. Sales person Ralph Mosley was outstanding and patient in presenting different options for me. I went back to the Accord and am extremely happy More

Excellent Experience I was in the market looking for a preowned vehicle. When I got to Route 22 Honda I was greeted by Matt Blanchard and couldn't be happier with the fina I was in the market looking for a preowned vehicle. When I got to Route 22 Honda I was greeted by Matt Blanchard and couldn't be happier with the final result. He told me everything I needed to know and was able to find me a vehicle that fit all my needs and was within my budget. I love my 2015 Civic, thanks Matt! More