Route 22 Honda

A Great Experience Very professional and friendly staff,salesperson Art Norvell was so pleasant and knowledgeable. He went out his way finding me a nice affordable car t Very professional and friendly staff,salesperson Art Norvell was so pleasant and knowledgeable. He went out his way finding me a nice affordable car that landed right on my budget. More

Redemption I wrote a review about the experience I had at Route 22 Honda back in March on dealer rater. For some reason I received a message a few weeks ago ale I wrote a review about the experience I had at Route 22 Honda back in March on dealer rater. For some reason I received a message a few weeks ago alerting me that someone responded to my review. To make a long story short, Howard Newman, the Corporate Customer Relations Manager, reached out to me within a few days of my writing that review, left his name and number and essentially left an open invitation to discuss my experience. A few months down the line I am just seeing this message and although I was hesitant to give him a call due to the amount of time that had already past, I decided to give him a call anyway. I left a message on his voicemail and literally within a day or two he called me back. He was so humble and welcoming and although the post had been written a few months back, he treated the issue as if it had just happened. There was no judgment on his end, no excuses were made. His main concern was rectifying the issue and making sure I was happy. Honestly, the last time I wrote a review I swore that I would never come back mainly because I was used to a certain level of service but Howard really went above and beyond to demonstrate how valued all Route 22 honda customers are. I truly appreciate his kindness, understanding, expeditious responses and the willingness to set up an appointment with an awesome service center rep who I will definitely make ALL of my appointments with. I think his name was Audiel (he said I could just call him Al). He was very attentive, had a super calm demeanor and literally answered all of the many questions I had to ask with what seemed like pleasure. Lol It was a really great experience and I’m very happy that I decided to come back. It was very much so worth it. Thank you again Howard and Audiel! More

GREAT!!!!!! The guys I worked with was amazing. I have never ran into good customer service like that in any other car dealerships. Mr. Mosley and Mr. Nassar will The guys I worked with was amazing. I have never ran into good customer service like that in any other car dealerships. Mr. Mosley and Mr. Nassar will make you feel at ease. More

Great experience!! Left with the car I wanted! I was greeted at the door and throughout my entire experience Pate was able to help me out. I wasn’t expecting to leave with a car today but I did and I was greeted at the door and throughout my entire experience Pate was able to help me out. I wasn’t expecting to leave with a car today but I did and I’ve never been more excited!! She made sure I was satisfied and most importantly happy. My family including two young children were with me and they aren’t the best but she Pate was very patient with them and also me. I’m very picky but she had a great pick for me! More

Jean Shim was able to understand my requirement Jean was able to understand the need and give options at her earliest. She is even making sure the after sales services are received in a timely manne Jean was able to understand the need and give options at her earliest. She is even making sure the after sales services are received in a timely manner. More

My car broke down twice with only 900 miles Bought a brand new 2019 honda accord , broke down 2 twice , having to call toll truck with only 900 miles , i had to wait 2 hours with my 16 month ol Bought a brand new 2019 honda accord , broke down 2 twice , having to call toll truck with only 900 miles , i had to wait 2 hours with my 16 month old daughter. When i went to the service , the sales team very unprofessional and disrespectful towards myself , because since im women they think the can treat me poorly . Worst experience getting a 0 miles car . Dont recoment buying cara here , they might come diffracted like mine and they dont care . More

Wonderful experience car shopping with Route 22 Honda My experience was great because of the awesome sales specialist name Arion Moreno. He went out of his way to make car shopping so much easier he made My experience was great because of the awesome sales specialist name Arion Moreno. He went out of his way to make car shopping so much easier he made sure I was happy checking all of the surrounding dealerships looking for the perfect car for me I was so amazed. I"d advise anyone looking for a car please see Mr. Arion Moreno you won't regret it. More

amazing Alex Guzman, he is just an amazing, very helpful, friendly person, and very easy to deal with, I recommend everybody to deal with him. everything go s Alex Guzman, he is just an amazing, very helpful, friendly person, and very easy to deal with, I recommend everybody to deal with him. everything go smooth without any hassle, respect my time and my requirments. More

Disappointed It wasn’t a very good experience for me, especially with this being my first car. The process to get the car in general was a little lengthy, but that It wasn’t a very good experience for me, especially with this being my first car. The process to get the car in general was a little lengthy, but that wasn’t my main issue. The issues started when I noticed the backseat of my car was dislocated. The car salesman, Arion (who is a great and went above and beyond for me in more ways than one by the way), took care of it and got the necessary paperwork for me to have the car seat replaced. The sales manager told me to leave it to him and that he would make the appointment for me so I can bring my car in to get the car seat change. About 3 days go by and I don’t hear anything from the car sales manager or the service center so I had to make a point myself in person (this wouldn’t have rubbed me the wrong way had the manager not given me his word that he would make the appointment for me; otherwise I would’ve done it myself). I made the appointment and came in the next day. When I came in the female representative said it was a different type appointment (due to the type of service the required the paper that was given to me) and I had to remake the appointment (Please keep in mind that I showed the staff at the service center the paper I received from the car salesman explaining what needed to be done and I told them who I needed to speak with, which was Claudia). I come in about three days later, because that was the next availablity, to have the car seat replaced. I still wasn’t seen because upper manaagement wouldn’t approve the paperwork because it was too expensive to replace the seat. So I ended up waiting another week and change just to get my car seat taken care of. Please keep in mind, the ONLY reason why I was able to get my back seat was because the car salesmen did everything in his power to make it happen. Upper management never approved the replacement. That was strike one. Strike to was the fact that it took over a month just to get the car mats ordered and received. I literally had to keep calling and following up with them in order to get the car mats. Strike three was the way the car battery just died less than three months of my having the car. I spoke to the manager and he provided a plethora of reasons as to why it wasn’t on them and there was nothing that they could do. Keep in mind, as I previously mentioned, this is my first time have a car in general so you would think that a company would try to accommodate you somehow. Even if they couldn’t give me a free battery they could have given me a discount on a battery or something. What made it worse was that I went to a different Honda service center in a more suburban area (which is really where I should’ve gone in the first place) and I had no problems getting a new battery. The service was impeccable at this location and it was day and night in comparison to Route 22 Honda’s subpar customer service. I definitely won’t be coming back to do business with Route 22 Honda in the future and I absolutely would not refer this location to anyone that I know. It’s too much of a headache. More