Route 18 Chrysler Jeep Dodge Ram - Service Center

Brought my 2005 Jeep in for a noise that another dealer repeatedly could not fix. Guess what? Rich Warren and the tech Chris diagnosed and fixed it immediately. I can't even begin to tell the number of t repeatedly could not fix. Guess what? Rich Warren and the tech Chris diagnosed and fixed it immediately. I can't even begin to tell the number of times the other dealership worked on my car stating it was fixed and it wasn't. I received two follow up calls from Rich to just check in to make sure that the noise is gone. Brought my 2011 Jeep in twice for two separate reasons and they worked my into the schedule and had me out of there in a flash. Rich Warren handled the write up on both visits and on the first instance, Chris did the work, and my second visit, Fred did the work. You can see how much pride this dealership takes in making sure you leave 100% satisfied. The service department has a great team. I can't even begin to tell you how happy I am that this dealership is back. I can't imagine going anywhere else. Thank you More

For 10 years I have been a faithful customer but in March of 2011 I sadly discovered that my beloved place closed. I was forced to temporally go to another dealership to have my 2001 Dodge Durango serviced. of 2011 I sadly discovered that my beloved place closed. I was forced to temporally go to another dealership to have my 2001 Dodge Durango serviced. And that is when my string of bad luck, poor service and really expensive issues began. From August 2011 - Nov 2011 I spent thousands trying to fix a sensor throttle issue. Well long story short I happily heard that my beloved dealership re-opened but with a new name. I canceled my appointment with the other dealership and came running back. I was very happy to see all of my favorite people back there again. The sensor throttle issue was solved in a relatively short amount of time. Rich has always been such a great guy and a huge help with any issues I have ever had. He really goes out of the way to make things right. And Chris is the ONLY service tech I ever want touching my car. All of the issues I have ever had in the past he really takes his time to explain and even show me what is wrong and I value that. I know for certain that everyone here will always give me 110% customer service and always show me the respect that I deserve. This is why I have been a loyal customer for 10 years and hopefully many more. I'm so grateful that you all are back!!!!! More

The service advisor was helpfull and completed all repairs in a timely manner. The bill was as quoted and they went the extra mile to talk with the extended warranty company to have additional worn pa repairs in a timely manner. The bill was as quoted and they went the extra mile to talk with the extended warranty company to have additional worn parts covered. Thnis saved me money which I appreciatted them doing. Overall it was a pleasant experience More