Route 18 Chrysler Jeep Dodge Ram - Service Center

Let me just start out by saying I am in the customer service/ retail business and cannot tell you how impressed with Rich at this dealerships service department. I recently obtained a 2008 Chrysler T service/ retail business and cannot tell you how impressed with Rich at this dealerships service department. I recently obtained a 2008 Chrysler Town and Country with 19,000 miles on it, in order to get the van here my father had to trailer the van to New Jersey. While loading the vehicle on the trailer he severely damaged the muffler. I made an appointment over the phone and came in to drop it off, when I went I to the service department rich wanted to see the vehicle. We walked out to the car he got down and examined it and told me that he is a honest man and works for a honest business and that he does not want to turn away work but he felt I should go to a local repair shop as the chrysler part would be replacing the entire tail pipe, catalytic converter and muffler. He told me that a local shop would be able to repair just a section of it rather then the entire thing. I appreciated the honestly, he asked me to come back for oil changes and regular maintenance of course. I truly appreciated the advice and honestly on his part. Long story short I had it repaired at another shop, due to his advice I greatly appreciated this. The next day while my wife was driving the van for the first time, we were on the turnpike and we started to hear a lot of road noise coming from the front right tire. We managed to get home but by that time the vehicle was shaking violently and was becoming difficult to control. I had it towed to RT 18 chrysler based on how I was treated by Rich the day before. Rich called me that day told me the price for the work that needed to get done and had the car ready the same day. This gentleman is a truly honest person, he actually sent me to another place to have my muffler fixed, and did right by me. Thats why I came back. After doing the work I sat and talked with Rich, he was telling me his philosophy on how he believes in taking care of his customers by going the extra mile, he told me he tells his guys to wash the customers car before giving it back to them, do the little things, make them come back, recommend the right service for the customer etc, he understands that there are plenty of places to get your car fixed on RT 18, or even to buy a car the East Brunswick area, he's going to go the extra mile to be the best one. Long story short ill be coming back... He made a customer for life... More

Everyone was great but Rich was great at explain everything and work with me he really took time to show me the problem and my option Defenitly five stars! everything and work with me he really took time to show me the problem and my option Defenitly five stars! More

This service department is pure perfection. Professional, expedient, clean, and gets the job done right. Rich Warren takes the time to listen to you and make sure he covers every detail before completing yo expedient, clean, and gets the job done right. Rich Warren takes the time to listen to you and make sure he covers every detail before completing your service ticket. If you have to leave your car, you can rest assured it is in good, no I mean great hands. I called with a problem, he told to bring my car over and he would get it looked at. I had to leave it and they had it fixed and ready to pick up the next day. Not only was it ready but my car was washed and left with wrapped mints in my cup holder for me. It's not just that they do the job right but the small details that they do that make this dealer special. You're absolutely crazy if you go anyplace else. Thank you, Thank you, Thank you!!!!! M. Paster More

Lets just say wow! I have a 2010 Ram which the day before my wedding broke down due to a recalled part which was on backorder. In the middle of pouring rain i had the vehicle towed to Jeff at the dealer. So my wedding broke down due to a recalled part which was on backorder. In the middle of pouring rain i had the vehicle towed to Jeff at the dealer. So professional, he wrote up the workorder and i told him i would call him on Monday. Jeff addressed the vehicle completely and took care of the truck as if it was his own. It did take a little while to get all the parts needed but he got the job done right and the truck drives like nothing happened. Im not sure who the technician was but what an outstanding job he did. Awesome job to all involved getting the truck fixed. Keep up the good work and thanx again Jeff for taking care of my problem while i had my wedding on my mind. Really didnt have time to worry about the truck but it was in good hands. More

My 2011 JGC had stalled while driving ,would not restart and needed to be towed to the nearest Dealership which was route18 chrysler/jeep/Dodge. Immediately after detailing my concerns to Rich Warren ( Ser and needed to be towed to the nearest Dealership which was route18 chrysler/jeep/Dodge. Immediately after detailing my concerns to Rich Warren ( Service Advisor), he went to work and helped me tremendously. Knowing that my vehicle is a big part of my business, he provided me with a loaner car. He called when he said he would call to keep me updated with my vehicles progress and had my vehicle repaired when he said it would be. Being a first timer servicing my vehicle at Rte18 Chrysler /Jeep/ Dodge, the level of customer service and professionalism was 2nd to none! I will definitely be servicing my Jeep here from now on! More

Rich got me in last minute for new tires and also beat the prices I had got at several "discount" tire shops. My truck was ready and washed by the time promised. the prices I had got at several "discount" tire shops. My truck was ready and washed by the time promised. More

As you can imagine, my wife was not happy when the engine light went on the week we bought our new grand cherakee. Rich and Christine could not have been any nicer and done more for us including making sure light went on the week we bought our new grand cherakee. Rich and Christine could not have been any nicer and done more for us including making sure we had a great loaner car, fixing our cars problem and making sure that when we received our jeep back, it was washed and vacumed. I would recomend this dealership to anyone looking for a new car or fixing a problem as the service department is excellent. More

I made an appointment for Saturday June 22, 2013 at 10:30 to get a new key for my 2008 Dodge Caliber. I had called a week beforehand to make the appointment and make sure this could be done. I was told it to get a new key for my 2008 Dodge Caliber. I had called a week beforehand to make the appointment and make sure this could be done. I was told it could be done and would take approximately 45 minutes. I arrived at the dealer at 9:50. I was told I was entitled to a free inspection on my lifetime warranty powertrain. After 2 hours, I was told that my key had been cut incorrectly. I spent 2 hours sitting in a waiting room and I left after 2 hours not getting what I had come in for. All I wanted was a key. I was wiling to pay the ridiculous price for the key. I left after 2 hours with no key because someone apparently cannot do their job properly. All I was given was a list of things that are wrong with my vehicle. A list I did not ask for. All I asked for was a key. I was not offered a discount if I came back another day to get the key made. I was very upset and my concern and dissatisfaction was pretty much just shrugged off. My business was clearly not needed or appreciated. Needless to say I will not be back. I have found a locksmith who will make the key for about $100 less than what you were charging me. I am not someone to get excited or yell in a store when I am not treated well. If the store had been apologetic and offered me a decent discount because of my trouble, I would have gone back. If I had been treated well, in another 2 years when I am ready to purchase a new vehicle I would not have hesitated to come here. Now it is solidified that I will not return. When you make a mistake, you have to make it right. That is what good customer service is all about. More

I was having some trouble with my car, and wanted to get it fixed ASAP. The receptionist told me that they weren't able to get me in any time soon. Rich went out of his way to get my car in and fixed! He ha it fixed ASAP. The receptionist told me that they weren't able to get me in any time soon. Rich went out of his way to get my car in and fixed! He had repaired my car and had it fixed very quickly and for hardly any charge. Rich is one of the best car dealers I have met before. I will only be coming to this location, and ONLY speak with Rich! He went ABOVE and BEYOND to help me in my situation. HE IS AWESOME! More

They serviceh my Dodge Charger, needed new suspension and new tires. Had an extended warranty, they worked with warranty company and did a great job on my suspension and tires. Price was as quoted and done i new tires. Had an extended warranty, they worked with warranty company and did a great job on my suspension and tires. Price was as quoted and done in a timely manner. Rich Warren did a great job. More