Route 18 Chrysler Jeep Dodge Ram - Service Center

Shoddy & Subpar Service! Let me preface this by saying that I love my 2014 Jeep Cherokee. I had really hoped to give the Service department a high rating, but they fell short. Let me preface this by saying that I love my 2014 Jeep Cherokee. I had really hoped to give the Service department a high rating, but they fell short. After a basic oil change for the 4,000 miles I had accrued, I thought it would be a quick & easy visit. Fast forward to 2 days after the oil change & I discover that the technician did not properly secure the plastic filter panel so I was dragging this piece down the street for miles. Incompetence & inconvenience! Sad, but better off going to your local garage. More

Mr upset No help can't understand English told him what's wrong after seeing broken part and he needs to see how much needs to be replaced it's a freaking $10 No help can't understand English told him what's wrong after seeing broken part and he needs to see how much needs to be replaced it's a freaking $10 part that's made to break so dodge and their dealerships can make money he wants to take the extra time on the books to make more money so he receives more commission I'll go somewhere else from now on don't send me your service coupons anymore. More

parts empl/ serv adv Outstanding service and price..took care of my problem fast,will use this service department again And will recomend then to other people. Thanks fo Outstanding service and price..took care of my problem fast,will use this service department again And will recomend then to other people. Thanks for an OUTSTANDING SERVICE More

Another great visit. Excellence has been the norm since purchasing my Jeep Liberty here in February 2012. I have never been treated with so much respect at a car dealer or Excellence has been the norm since purchasing my Jeep Liberty here in February 2012. I have never been treated with so much respect at a car dealer or service station for that matter. Every employee greets you cheerfully,the work is done quickly and the vehicle returned spotless. When I bought the truck I told them I wanted a relationship not just a vehicle...the team at RT18 has more than lived up to their end of the bargain. All future service or repairs to this Jeep and another we own will be done here . Thanks again to the folks at Rt 18. P.S. I drive past several Jeep dealers to get here...it is well worth it. More

This is the second time, I've visited this dealership. The First time I purchased a car, it took 20 minutes (AWESOME !!!!) I thought it was a fluke. Apparently not. I brought my 2012 jeep alti dealership. The First time I purchased a car, it took 20 minutes (AWESOME !!!!) I thought it was a fluke. Apparently not. I brought my 2012 jeep altitude in for an oil change and mentioned 2 things, expecting them not to be covered. My service advisor (Ken), explained they are covered and by the end of the day were ordered and to be delivered in a few days. My expectations were exceeded. Thank you. More

As usual Rich was very courtsey and polite. He always answers my question and concerns for my vehicle. Am very satisfied with the service. I'm very confident using them that i won't be stirred wrong. answers my question and concerns for my vehicle. Am very satisfied with the service. I'm very confident using them that i won't be stirred wrong. More

I made an appointment two weeks before I dropped the car off for some recalls. Then I waited for today's for them to tell me that they didn't have the parts for one of the recalls. Then I asked them to look off for some recalls. Then I waited for today's for them to tell me that they didn't have the parts for one of the recalls. Then I asked them to look at something else. They told me it was all good to go. When I picked up the truck it had the same problem and they needed me to drop it off again so they could look at it but if they looked at it the first time it would have been fixed. I WILL NEVER BE BACK TO ROUTE 18 JEEP DODGE RAM More

The person at front desk ignored my recall notices I brought in to service department, said he knew what had to be done. I had been driving around with 2 separate recall notices, 1 for torque bolt loo brought in to service department, said he knew what had to be done. I had been driving around with 2 separate recall notices, 1 for torque bolt loose on engine, other is supplement restraint system can deploy at any time so I took in for concern of air bag deployment causing an accident. Then I realized after work was done that air bag recall wasn't done. I called expressing concern the desk clerk said I don't need to get yelled at your recall was done they were for 2 different cars current and previous, both Chrylser. All of this confusion could have been averted if the clerk had looked at recalls instead of ignoring them as I had both notices in hand at the deal as notice indicated to do. More

My 2011 Jeep Wrangler needed warranty on the front end; as I was driving I would hear a loud banging noise when making a right turn and when I hit a bump in the road the steering wheel would vibrate and sh as I was driving I would hear a loud banging noise when making a right turn and when I hit a bump in the road the steering wheel would vibrate and shake until i pushed the car faster. When i brought the car to Route 18, I initially spoke with technician Rich Warren who informed me they would look at the car and get back to me. They called back within 4 hours and informed me they road tested the car and could not replicate the noise but they found bolts connected to my front track bars that were "extremely" loose and they tightened the bolts. Great! "Also, you need an oil change, it will $30 buck can we do it?" I agreed since they found the source of the issue! I get to the dealership to pick up the wrangler and my bill is $36.80; not a big deal, i can spring for the extra six bucks but not the problem. The problem is this is not what you quoted me for. I drive the wrangler home and the steering column is extremely tight and pulls to the right. I immediately call the dealership when I return home and explain what the issue is. They tell me "it will wear in give it a month, if it doesn't, bring it back and we will look at it." This doesn't sound right to me but I agree; big mistake. I call back a month later and inform Route 18 that the car is still misaligned and pulling badly to the left. The technician begins to tell me that it is not their problem. After I explain the situation the office manager gives me an appointment for 2 weeks and tells me to have the wrangler at the dealership at 8:30am. I take the morning off and bring the wrangler to the dealership, explain the issue again, and am told i will need to pay for the alignment as the alignment is not covered under warranty. I explain that the car was fine when i brought the car for service on 6/14/13 and when the vehicle left their dealership it was not right. The technician informs me to "hang tight" while he speaks with the manager. Mr. Jeff Kanc comes out to "speak" with me in the waiting area and continues to inform me that "you have no idea what you are talking about, the track bars do not connect to the wheel well and that Route 18 had nothing to do with it." After listening to Mr. Kanc berate me for an additional 5 minutes in front of other customers; he tells me his dealership will not honor their service contract and asks me to leave his dealership. I, first asked for his card, which Mr. Kanc supplies me, confirm one last time that they will not stand by their work (which they won't) and I leave. I would like to state that I have owned Jeeps my entire life, my family is a Jeep family, but I'm considering moving on from the Jeep family after this. More

Great to work with. Good communication. Friendly service. Problems were identified correctly. Repaired in a timely fashion. Vehicle came back to me like new Jeep! Problems were identified correctly. Repaired in a timely fashion. Vehicle came back to me like new Jeep! More